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Cannot run in safe mode...


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#1 jkim101

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Posted 07 October 2009 - 11:20 AM

I've scanned for virus and malware, but I'm still getting pop-ups. Therefore, I was trying to scan for virus/malware in Safe Mode, but I'm unable to access the Safe Mode. I'm able to get to the screen displaying safe mode, safe mode networking, etc., but once I click on any of the Safe Mode options, I get denied and it brings me back to the same screen. Please help.

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#2 quietman7

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Posted 07 October 2009 - 02:38 PM

There can be several causes for not being able to boot in Safe Mode to include BIOS, software, malware and wireless keyboards. Also some LCD panels cannot boot in Safe mode due to refresh rates and there is nothing you can do about it apart from changing LCD to CRT or another LCD.

Some types of malware can delete or alter the safeboot key in the registry[/i ]resulting in the inability to reboot into safe mode. If that is the case, you will need to use security tools designed to work more effectively in normal mode.

Please download Malwarebytes Anti-Malware (v1.41) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
[i]Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

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#3 jkim101

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Posted 08 October 2009 - 12:12 PM

After I've downloaded MBAM, I'm unable to launch or run the program. Whether I double click on the icon, or right click on the mouse then click "Run", nothing happens on the screen. I've also noticed something else, I'm unable to open the "Add or Remove Programs" from my Settings. It does the same thing, once I click on "Add or Remove Programs" nothing happens. I currently have Avira and Advanced SystemCare programs installed, therefore even if I was able to access MBAM, don't I have to remove one of the two programs from "Add or Remove Programs" first...Do you have any other options for me??

#4 quietman7

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Posted 08 October 2009 - 12:22 PM

Are you getting any error messages when trying to run MBAM?

There is no need to remove your other security programs before using MBAM but its best to temporarily disable them.

Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not run, try renaming it first.
  • Open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on the mbam.exe file and rename it to wuauclt.exe.
  • Double-click on wuauclt.exe to launch the program.
If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on the wuauclt.exe file, and change the .exe extension to .scr, .com, .pif, or .bat.
  • Double-click on winlogon.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.
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#5 jkim101

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Posted 11 October 2009 - 11:22 PM

Nothing appears to be working. I might have to take it into a shop or reinstall Windows XP. Thanks for all your help.

#6 quietman7

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Posted 12 October 2009 - 07:23 AM

Before taking it to a shop you can also do this:

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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