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PUMP.exe & Police Virus & other Malware Viruses


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#1 rinalindor

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Posted 07 October 2009 - 10:30 AM

Hello Every One.

After many months of research, I was able (for the most part) get rid of annoying viruses like Windows Pro Police Virus. I had many virus recently and they were all similar viruses. They were the type that acted as programs and wanted you to activate an "antivirus programs".

I have manually deleted infected files and also used programs like Malwarebytes' Anti-Malware and AVG Antivirus to resolve my issue. I thought that I was taking the right steps in removing the viruses because my computer would act "normal". Next thing you know, the next day or next week, the same virus was back and sometimes they were back with more viruses.

The last time I "removed the viruses", I thought that I was all set. The next day, I noticed that everytime I try to open a program it will say a short error message that it can not open and say something about PUMP.EXE. Sorry that I do not know exactly. I thought that PUMP.exe was a virus and I deleted it off my computer. Now that I deleted it, everytime try to open a program (I want to open Malwarebytes' Anti-Malware) an open with window pops up and says "choose the program you want to use to open this file". When I saw that I was like wow, I amsure the PUMP.exe that I deleted is associated with me not being able to open anything now.

I dont know what to do any more and would like some assistance in resolving this. I am sure that my labtop is infected with many files and just do not know what to do next. Help in resolving this will def be appreciated.

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#2 boopme

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Posted 07 October 2009 - 10:45 AM

Hello and welcome. i am moving this to the Am I Infected forum from XP.
Can you do a system restore to the day befroe you deleted Pump exe? Windows XP System Restore Guide

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post 2 logs and Let us know how the PC is running now.
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#3 rinalindor

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Posted 07 October 2009 - 11:38 AM

Hi Boopme,

Thanks alot for moving my issue to the correct section and also thank you for your quick reply. I was going to start the process to restore my system, to get pump.exe back, but then I saw this....
NOTE: You need to be logged in as an Administrator to administer System Restore. If you are not logged in as an administrator you will not be able to follow these steps
I do not know the password for the Administrator and I have been trying to get it for months. I didn't even create a good hint to remember the password. What do I do now? Thanks

#4 boopme

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Posted 07 October 2009 - 01:09 PM

Perhaps you never changed it from the default "Admin" or "Administrator"

Can you just run MBAM in normal mode in the meantime. The log would be helpful.

Edited by boopme, 07 October 2009 - 02:46 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 rinalindor

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Posted 08 October 2009 - 07:25 AM

Hi,

I set up an Administration password but I forgot. I guess we can skip that for now and go to the MBAM scan. The only problem that I am having now is that when I click on Malwarebytes' Anti-Malware there is a pops up that says "choose the program you want to use to open this file".

What do I do? It is showing me programs like paint, word, and so on.

#6 Lees9

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Posted 08 October 2009 - 10:34 AM

I dont know what else to do , my malwarebytes , wont open for me to san the windows police pro thats has infected my computer , even if I boot in safe mode . When I first boot my computer up a bunch of windows pop up , most notable is the pump.exe window , and it open again when I try to open Malwarebyte

#7 quietman7

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Posted 08 October 2009 - 11:09 AM

Hello Lees9

If you have an issue or problem you would like to discuss, please start your own topic. Doing that will help to avoid the confusion that often occurs when trying to help two or more members at the same time in the same thread. Even if your problem is similar to the original poster's problem, the solution could be different based on the kind of hardware, software, system requirements, etc. you are using and the presence of other malware. Further, posting for assistance in someone else's topic is not considered proper forum etiquette.

Thanks for your cooperation.
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#8 boopme

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Posted 08 October 2009 - 07:11 PM

Download this Utility and save it to your Desktop.
Double-click the Utility to run it and and let it finish.
When it states Finished! Press any key to exit, press any key to close the program.
It will save a .txt file to your desktop automatically. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as part of the reply in the topic you will create below..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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