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Total Security Help


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5 replies to this topic

#1 ShelbyS

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Posted 07 October 2009 - 10:15 AM

My daughter downloaded some chat & background, and cursor items off the internet. (She doesnt know better, shes only 12) and got herself a virus called Total Security aka Protection System issue I cannot resolve. She has Vista on a HP Pavillion wireless laptop. Combofix will not work on Vista and most programs dont correct it without purchasing the program (Malware) Please advise.

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#2 techextreme

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Posted 07 October 2009 - 10:20 AM

This information may help you in the removal of Total Security.

http://www.bleepingcomputer.com/virus-remo...-total-security

Hope this helps,

Techextreme

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#3 ShelbyS

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Posted 07 October 2009 - 10:48 AM

I downloaded malwarebytes and Total Security has hijacked it and closes the program

#4 boopme

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Posted 07 October 2009 - 10:54 AM

Were you able to rename the Procexp.exe file to iexplore.exe.

Some types of malware will disable MBAM (MalwareBytes) and other security tools. If MBAM will not install, try renaming it.

Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first
***
Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..

Edited by boopme, 07 October 2009 - 10:57 AM.

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#5 ShelbyS

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Posted 07 October 2009 - 11:11 AM

I have renamed it (d/l and reinstalled again to double check) and it shuts malware (aka mblah.com) down and closes the window within seconds while the malware program is performing scan. It seems to know when a scan is being performed on the computer. I have also tried to scan online and it will hijack the explorer window and wont allow me to scan anything from anywhere. Not Norton or any other site.

#6 boopme

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Posted 07 October 2009 - 12:40 PM

It looks like there is a rootkit variant in here. The rootkit itself is a protection module used to terminate a variety of security tools by changing the permissions on targeted programs so that they cannot run or complete scans. There are some new variants of rootkits in the wild right now that will require custom scripts to remove the infection, the process must be completed by HJT team members or above.

Failure to follow the proper removal process can and will cause serious damage to a machine. Recovery of the machine may be difficult, if not impossible.


Download this Utility and save it to your Desktop.
Double-click the Utility to run it and and let it finish.
When it states Finished! Press any key to exit, press any key to close the program.
It will save a .txt file to your desktop automatically. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as part of the reply in the topic you will create below..

Next please go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post the above Win32kDiag.exe log.

Let me know how that went.

Edited by boopme, 07 October 2009 - 12:41 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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