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google redirect and more processes running


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4 replies to this topic

#1 azdownhiller

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Posted 06 October 2009 - 10:49 PM

Ive noticed google is redirecting and there more processes running jumped from the normal 41 to 58 but now im running 44-46 processes, the problem started ever since my mom downloaded some coupon bar. I uninstalled the coupon bar and ran spybot search and destroy which got rid of 13 spyware and a couple malware and the problems are still percisting. Am i infected? and what should i do?

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#2 Mr LunchBox

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Posted 07 October 2009 - 02:58 AM

azdownhiller, Greetings and :thumbsup: to Bleeping Computer

Below are 2 applications I would like to you run. Please post the log from each application on your next reply.

After you run MalwareBytes, please make any notes of issues that you still experience.

Also, is the Coupon Tool Bar still installed?



We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

#3 azdownhiller

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Posted 07 October 2009 - 08:25 AM

The coupon bar is not on my computer any more, also the computer is used by 4 other family members each with there own account. I had malwarebytes on the computer already and that came up with nothing, but I still am having the same problems with google redirecting and more processes running than usual.


ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/10/07 05:57
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xB4BC9000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF79D1000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xB2F78000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: c:\documents and settings\dillon\local settings\temp\~df8bbe.tmp
Status: Allocation size mismatch (API: 16384, Raw: 0)

Path: C:\Documents and Settings\Dillon\My Documents\My Pictures\LEAHIN~1:{4c8cc155-6c1e-11d1-8e41-00c04fb9386d}
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Dillon\Local Settings\Temporary Internet Files\Content.IE5\3HFC7GWU\1410179916[1].html
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Dillon\Local Settings\Temporary Internet Files\Content.IE5\LSKB0GXP\3n13o03pf5Oc5T95S99a7273b175d5e791460[1].jpg
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\DellDriverDownloadManager.exe.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\DellDriverDownloadManager.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\DellDriverDownloadManager.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Core.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Core.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\DellDriverDownloadManager.exe.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Interop.IWshRuntimeLibrary.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Interop.IWshRuntimeLibrary.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\stdole.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\stdole.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Xceed.Compression.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Xceed.Compression.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\DAN THE MAN\Local Settings\Apps\2.0\HCT9Z9HD.9N3\H0PALNG4.VM2\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Stealth Objects
-------------------
Object: Hidden Module [Name: tdlcmd.dll]
Process: svchost.exe (PID: 924) Address: 0x10000000 Size: 24576

Object: Hidden Module [Name: tdlwsp.dll]
Process: Explorer.EXE (PID: 3404) Address: 0x10000000 Size: 28672

Object: Hidden Module [Name: tdlwsp.dll]
Process: iexplore.exe (PID: 2836) Address: 0x10000000 Size: 28672

Object: Hidden Module [Name: tdlwsp.dll]
Process: iexplore.exe (PID: 2904) Address: 0x10000000 Size: 28672

==EOF==


Malwarebytes' Anti-Malware 1.40
Database version: 2626
Windows 5.1.2600 Service Pack 3

10/7/2009 6:16:47 AM
mbam-log-2009-10-07 (06-16-47).txt

Scan type: Quick Scan
Objects scanned: 125462
Time elapsed: 7 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 azdownhiller

azdownhiller
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Posted 07 October 2009 - 04:29 PM

anybody here that can help me?

#5 Mr LunchBox

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Posted 07 October 2009 - 05:17 PM

Hello azdownhiller. I looked over your logs and it shows that you have one of the newer rootkits out there. Please read the instructions below. Basically you can proceed to work on getting the malarkey removed or you can re-format your computer (if you are able to).


Your system is infected with a new rootkit variant that has become quite pervasive. The rootkit itself is a protection module used to terminate a variety of security tools by changing the permissions on targeted programs so that they cannot run or complete scans. Disinfection will require the use of more powerful tools than we recommend in this forum.

Rootkits, backdoor Trojans, Botnets, and IRCBots are very dangerous because they compromise system integrity by making changes that allow it to by used by the attacker for malicious purposes. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoors as a means of accessing and taking control of a computer that bypasses security mechanisms. This type of exploit allows them to steal sensitive information like passwords, personal and financial data which is send back to the hacker. To learn more about these types of infections, you can refer to:If your computer was used for online banking, has credit card information or other sensitive data on it, you should disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. You should change each password using a clean computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read:Although the rootkit has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. If you wish to proceed, please do the following.

If you cannot use the Internet or download any programs, you are going to need access to another computer (family member, friend, etc) with an Internet connection.

Please download Dr.Web CureIt and Malwarebytes Anti-Malware, save to a flash (usb, pen, thumb, jump) drive or CD, transfer to the infected machine, then install and run the programs. If you cannot transfer to or install on the infected machine, try running the MBAM setup file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive. For Dr.Web CureIt you will only need to double-click on launch.exe.

You will also need to, manually download the database updates for MBAM, save and transfer them as well. After installing MBAM, just double-click on mbam-rules.exe to install and update.

Mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating, is to install MBAM on a clean computer, launch the program, update through MBAM's interface, copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware
If you cannot see the folder, then you may have to Reconfigure Windows to show it.

Print out and follow these Instructions for scanning with Dr.WebCureIt in "safe mode" after running ATF-Cleaner.
If you cannot boot into safe mode, then perform your scan in normal mode. Be aware, this scan could take a long time to complete.
-- Post the log in your next reply.

Print out and follow these Instructions for scanning with Malwarebytes Anti-Malware and perform a Quick Scan in normal mode.
  • Check all items found for removal.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
  • If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.




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