This is my girlfriends computer, and she has started running into some problems with her laptop lately. I'll give you as much info as I can, but I'm not working with it so I don't have all the details.
First, her computer started popping up with the blue screen of death. It would say serious error and turn the computer off. I'll see if she can get the error code for it.
Second, Google and other internet browsers have started redirecting to other sites. She would click on a particular link and it would go elsewhere.
Third, After she noticed the problems she tried running her antivirus program which wouldn't work. She removed it and tried reinstalling it. It would not install, and she tried other programs which would install either.
Thats about as much as I know now. I've looked around on the forums and it seems the first step is to run logs of the computer. How do I go about doing this/or what should I do first.
I'm pretty familiar with computers, but I'm still pretty amateur
P.S. She did run spydoctor and found 2 Trojans - Trojan.downloader.small.gen & TrojanVundo
Edited by Folfer, 06 October 2009 - 10:23 PM.