Posted 06 October 2009 - 09:11 PM
I started working with Microsoft support about the end of August. Computer was running slow. They had me download: SuperAntiSpyWare and run it, then made recommendations which i did. Then i did a HiJackThis download and sent them the logs for both. Nothing is changing except for my being able to use my computer without problems. It has changed my Desktop by taking away anything to do with IE. It won't let me play an app. on Myspace(Green Spot), without freezing up or shutting it down completely. I have done a system restore today because it went to a blank black screen. I installed Firefox as an alternative browser, errors occur with it also. I have done ComboFix and that didn't help either. I keep getting "low virtual memory" errors constantly. Earlier today I opened IE and instead of bringing up my MSN homepage, it brought up Newsweek. It won't allow me to get into Internet Options or go to links. I am running Windows XP and have Road Runner Internet. I can hear my processor running a lot in the background. I would format but I don't have an XP disc.Is there hope? It has taken away my bar that has file, edit, view, favorites, tools, also. Thanks for helping me, Debbie. I have a HiJackThis log I can send, maybe?