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I need a virus removed


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3 replies to this topic

#1 helplessinohio

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Posted 06 October 2009 - 09:11 PM

I started working with Microsoft support about the end of August. Computer was running slow. They had me download: SuperAntiSpyWare and run it, then made recommendations which i did. Then i did a HiJackThis download and sent them the logs for both. Nothing is changing except for my being able to use my computer without problems. It has changed my Desktop by taking away anything to do with IE. It won't let me play an app. on Myspace(Green Spot), without freezing up or shutting it down completely. I have done a system restore today because it went to a blank black screen. I installed Firefox as an alternative browser, errors occur with it also. I have done ComboFix and that didn't help either. I keep getting "low virtual memory" errors constantly. Earlier today I opened IE and instead of bringing up my MSN homepage, it brought up Newsweek. It won't allow me to get into Internet Options or go to links. I am running Windows XP and have Road Runner Internet. I can hear my processor running a lot in the background. I would format but I don't have an XP disc.Is there hope? It has taken away my bar that has file, edit, view, favorites, tools, also. Thanks for helping me, Debbie. I have a HiJackThis log I can send, maybe?

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#2 garmanma

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Posted 07 October 2009 - 11:22 AM

Welcome to BC
Please hold off on the HJT log for the time being
Try this scan





We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 helplessinohio

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Posted 08 October 2009 - 08:14 AM

I was unable to download RootRepeal from any of the links, the dialog box would appear for an instant and go away. I am also unable to send log reports as attachments.

#4 garmanma

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Posted 08 October 2009 - 06:32 PM

I am also unable to send log reports as attachments.

Just copy/paste


Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report for me to review.
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.

    --------------------------------------
Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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