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Something wrong with my DNS Server Configuration


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#1 rogue_agent

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Posted 06 October 2009 - 01:07 PM

My Windows version is 6.0 (Service Pack 1)

Firstly, my Internet connection - via a wireless router - used to work perfectly. However, recently my computer has been experiencing disconnections at random intervals throughout each week. After ignoring this problem for some time, I tried to diagnose the problem and Windows came back with an message saying something like:

"There is a problem with your Domain Name Server Configuration."

So I used MalwareBytes, Avast! and SuperAntiSpyware to scan my computer for any malicious software. SuperAntiSpyware detected something called DNSChanger.exe, which I removed.

However, the problem still remains. It seems that the damage done by DNSChanger.exe hasn't gone. Although my ISP's (TalkTalk) software called "Assist & Go" can fix the connection whenever my computer gets disconnected, it only does so temporarily - as the disconnection problem occurs again and again throughout the week.

Is there anyway I can fix this for good? I'm not sure what kind of information I should provide you, so please let me know. Thank you.

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#2 boopme

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Posted 06 October 2009 - 02:45 PM

Hello,I am moving this from Vista to the Am I Infected forum for now.

Now we will work on the DNS changer,,,,
Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds). If you don’t know the router's default password, you can look it up HERE.

However, if there are other Zlob-infected machines using the same router, they will need to be cleared with the above steps before resetting the router. Otherwise, the malware will simply go back and change the router's DNS settings. You also need to reconfigure any security settings you had in place prior to the reset. Check out this site HERE for video tutorials on how to properly configure your router's encryption and security settings. You may also need to consult with your Internet service provider to find out which DNS servers your network should be using.

Once you have ran Malwarebytes' Anti-Malware on the infected system, and reset the router to its default configuration you can reconnect to the internet, and router.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Also run Part 1 of S!Ri's SmitfraudFix after the above.
Please download SmitfraudFix

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm
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#3 rogue_agent

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Posted 07 October 2009 - 02:19 PM

Here is the content of my SmitFraudFix report:

SmitFraudFix v2.424

Scan done at 20:15:34.75, 07/10/2009
Run from C:\Users\asai_aras\Desktop\SmitfraudFix
OS: Microsoft Windows [Version 6.0.6001] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

»»»»»»»»»»»»»»»»»»»»»»»» Process

C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\Windows\system32\IoctlSvc.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\PSIService.exe
C:\Program Files\TalkTalk\bin\sprtsvc.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Common Files\Supportsoft\bin\tgsrvc.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\WUDFHost.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Launch Manager\LaunchAp.exe
C:\Program Files\Launch Manager\HotkeyApp.exe
C:\Program Files\Launch Manager\OSD.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\TalkTalk\bin\sprtcmd.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Common Files\Nero\Lib\NMIndexStoreSvr.exe
C:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.EXE
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\Launch Manager\WisLMSvc.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Users\asai_aras\Desktop\SmitfraudFix\Policies.exe
C:\Windows\system32\cmd.exe

»»»»»»»»»»»»»»»»»»»»»»»» hosts


»»»»»»»»»»»»»»»»»»»»»»»» C:\


»»»»»»»»»»»»»»»»»»»»»»»» C:\Windows


»»»»»»»»»»»»»»»»»»»»»»»» C:\Windows\system


»»»»»»»»»»»»»»»»»»»»»»»» C:\Windows\Web


»»»»»»»»»»»»»»»»»»»»»»»» C:\Windows\system32


»»»»»»»»»»»»»»»»»»»»»»»» C:\Windows\system32\LogFiles


»»»»»»»»»»»»»»»»»»»»»»»» C:\Users\asai_aras


»»»»»»»»»»»»»»»»»»»»»»»» C:\Users\ASAI_A~1\AppData\Local\Temp


»»»»»»»»»»»»»»»»»»»»»»»» C:\Users\asai_aras\Application Data


»»»»»»»»»»»»»»»»»»»»»»»» Start Menu


»»»»»»»»»»»»»»»»»»»»»»»» C:\Users\ASAI_A~1\FAVORI~1


»»»»»»»»»»»»»»»»»»»»»»»» Desktop


»»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files


»»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys


»»»»»»»»»»»»»»»»»»»»»»»» Desktop Components



»»»»»»»»»»»»»»»»»»»»»»»» o4Patch
!!!Attention, following keys are not inevitably infected!!!

o4Patch
Credits: Malware Analysis & Diagnostic
Code: S!Ri



»»»»»»»»»»»»»»»»»»»»»»»» IEDFix
!!!Attention, following keys are not inevitably infected!!!

IEDFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri



»»»»»»»»»»»»»»»»»»»»»»»» Agent.OMZ.Fix
!!!Attention, following keys are not inevitably infected!!!

Agent.OMZ.Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


»»»»»»»»»»»»»»»»»»»»»»»» VACFix
!!!Attention, following keys are not inevitably infected!!!

VACFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


»»»»»»»»»»»»»»»»»»»»»»»» 404Fix
!!!Attention, following keys are not inevitably infected!!!

404Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


»»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


»»»»»»»»»»»»»»»»»»»»»»»» AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"="C:\\PROGRA~1\\Google\\GOOGLE~2\\GOEC62~1.DLL"
"LoadAppInit_DLLs"=dword:00000001


»»»»»»»»»»»»»»»»»»»»»»»» Winlogon
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"Userinit"="C:\\Windows\\system32\\userinit.exe,"

»»»»»»»»»»»»»»»»»»»»»»»» RK

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]




»»»»»»»»»»»»»»»»»»»»»»»» DNS

Description: 802.11n Wireless LAN Card
DNS Server Search Order: 62.24.199.10
DNS Server Search Order: 62.24.199.20

HKLM\SYSTEM\CCS\Services\Tcpip\..\{80964B05-D163-4C3A-92F3-E0C266874145}: DhcpNameServer=192.168.1.1
HKLM\SYSTEM\CCS\Services\Tcpip\..\{9A1CDB23-6BA0-49EF-9B19-AECE0B891EF1}: DhcpNameServer=62.24.199.10 62.24.199.20
HKLM\SYSTEM\CCS\Services\Tcpip\..\{9A1CDB23-6BA0-49EF-9B19-AECE0B891EF1}: NameServer=62.24.199.10,62.24.199.20
HKLM\SYSTEM\CS1\Services\Tcpip\..\{80964B05-D163-4C3A-92F3-E0C266874145}: DhcpNameServer=192.168.1.1
HKLM\SYSTEM\CS1\Services\Tcpip\..\{9A1CDB23-6BA0-49EF-9B19-AECE0B891EF1}: DhcpNameServer=62.24.199.10 62.24.199.20
HKLM\SYSTEM\CS1\Services\Tcpip\..\{9A1CDB23-6BA0-49EF-9B19-AECE0B891EF1}: NameServer=62.24.199.10,62.24.199.20
HKLM\SYSTEM\CS2\Services\Tcpip\..\{80964B05-D163-4C3A-92F3-E0C266874145}: DhcpNameServer=192.168.1.1
HKLM\SYSTEM\CS2\Services\Tcpip\..\{9A1CDB23-6BA0-49EF-9B19-AECE0B891EF1}: DhcpNameServer=62.24.199.10 62.24.199.20
HKLM\SYSTEM\CS2\Services\Tcpip\..\{9A1CDB23-6BA0-49EF-9B19-AECE0B891EF1}: NameServer=62.24.199.10,62.24.199.20
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=62.24.199.10 62.24.199.20
HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=62.24.199.10 62.24.199.20
HKLM\SYSTEM\CS2\Services\Tcpip\Parameters: DhcpNameServer=62.24.199.10 62.24.199.20


»»»»»»»»»»»»»»»»»»»»»»»» Scanning for wininet.dll infection


»»»»»»»»»»»»»»»»»»»»»»»» End

#4 boopme

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Posted 07 October 2009 - 02:34 PM

After doing the DNS proceedure you still have the issue?
I'm not sure if you have MBAM installed,but I would like to get an updated log.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#5 rogue_agent

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Posted 07 October 2009 - 02:58 PM

Oh no. Sorry, I didn't tell you that my DNS issue has been resolved. Was I supposed to have posted the SmitFraudFix Report even though my DNS issue had been resolved?

Anyway, I've reset everything - including the DNS servers I got from my ISP. After this, I ran MalwareBytes in the exact way you told me to and also ran SmitFraudFix.

Should I still post the MBAM log results that I've got?

#6 boopme

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Posted 07 October 2009 - 03:27 PM

I asked as you SF log looked clean and I would be confused if you still had the DNS problem. Was MBAM clean?
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#7 rogue_agent

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Posted 07 October 2009 - 03:32 PM

Nope. Although the DNS problem was resolved, MBAM wasn't clean. Here is the complete MBAM log (apologies for the confusion - my bad):

Malwarebytes' Anti-Malware 1.41
Database version: 2775
Windows 6.0.6001 Service Pack 1

07/10/2009 20:08:36
mbam-log-2009-10-07 (20-08-36).txt

Scan type: Quick Scan
Objects scanned: 83998
Time elapsed: 3 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 35
Registry Values Infected: 4
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\aimactivexdll.aimhelper (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\aimactivexdll.aimhelper.1 (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\explorerbar.funexplorer (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\explorerbar.funexplorer.1 (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\oeactivexdll.desktopbuttonhandler (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\oeactivexdll.desktopbuttonhandler.1 (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\oeactivexdll.desktopoeaddin1 (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\oeactivexdll.desktopoeaddin1.1 (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{3fb17508-0bf4-4fde-845a-323a1052957c} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{42c23154-00fa-4a93-9de9-3eb523cffff6} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{480098c6-f6ad-4c61-9b5c-2bae228a34d1} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{803e73fe-cb73-4d49-8aff-653fd6f44171} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{877f3eab-4462-44df-8475-6064eafd7fbf} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{57aba38e-6535-48f3-99fd-efdc62137c78} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{2e8e2100-98cb-4aac-9480-63a281acaff5} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{35b8d58c-b0cb-46b0-ba64-05b3804e4e86} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{3fb17508-0bf4-4fde-845a-323a1052957c} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{51b67a88-02d0-43cb-8d12-5ca3e2d4cf49} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{d44cc2fb-77b8-48a5-a5dc-f961f2d258fb} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{0514c9b0-e4c6-4d6b-a3a6-b38bc280b115} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{c28a0312-c403-417b-a425-a915bc0519cd} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{d335d84d-61d8-4b5f-9c4e-067dc8b27ed5} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{cdbfb47b-58a8-4111-bf95-06178dce326d} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{35b8d58c-b0cb-46b0-ba64-05b3804e4e86} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\{5617eca9-488d-4ba2-8562-9710b9ab78d2} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{35b8d58c-b0cb-46b0-ba64-05b3804e4e86} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\AIMActiveXDLL.dll (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\{5617ECA9-488D-4BA2-8562-9710B9AB78D2} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook\Addins\OEActiveXDLL.DesktopOEAddin1 (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Media Access Startup (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{16b6279b-9ff5-41fb-8bf9-404324f5dd1f}}_is1 (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{c5096216-7703-409e-b85a-8a6ee7395128}}_is1 (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\gxvxcserv.sys (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Internet Explorer\MenuExt\&Funband Serach (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Internet Explorer\MenuExt\&Funband Serach (Adware.DoubleD) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\Extensions\{0ba0192d-94a5-45e3-b2b8-3ec5a1a0b5ec} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\Extensions\{2224e955-00e9-4613-a844-ce69fccaae91} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\Extensions\{872a1c39-df0b-4c8b-ad84-12ba24a3b781} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\SmileyApp (Adware.DoubleD) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 boopme

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Posted 07 October 2009 - 03:44 PM

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Now run DrWEb Cure-it
Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

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