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Please Help Me!!


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5 replies to this topic

#1 butterflykisses4u

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Posted 06 October 2009 - 11:45 AM

I've been trying to remove ad aware from my computer for awhile now. I have tried what seems like everything. I have deleted everything that says ad aware and lavasoft from my registry. My actual problem is that when I go to the add/remove program, ad aware is still listed but it doesn't have an uninstall button to click on to get rid of it. What can I do?????

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#2 Queen-Evie

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Posted 06 October 2009 - 12:55 PM

Did you uninstall from Add Remove programs BEFORE you "deleted everything that says ad aware and lavasoft from my registry"?

#3 butterflykisses4u

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Posted 06 October 2009 - 03:59 PM

Yes, I used the delete option on the add/remove program and then restarted the computer and noticed it was still on there but then, no uninstall button.

#4 boopme

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Posted 06 October 2009 - 04:18 PM

Hello, i am moving this from XP to ther Am I Infected forum to run some malware scans.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#5 butterflykisses4u

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Posted 07 October 2009 - 12:04 AM

Here is the log it gave me:




Malwarebytes' Anti-Malware 1.40
Database version: 2551
Windows 5.1.2600 Service Pack 3

10/7/2009 12:02:43 AM
mbam-log-2009-10-07 (00-02-43).txt

Scan type: Quick Scan
Objects scanned: 87455
Time elapsed: 8 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 boopme

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Posted 07 October 2009 - 08:59 AM

Hi, Your MBAM app needs to be updated.
Wanted to apologise for moving this topic at firdt as I read it as adware(malware) not AdAware the app.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Also try these instructions.
I Am Unable To Uninstall My Ad-aware Program.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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