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Antivirus Pro 2010


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#1 Dan O'Shea

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Posted 06 October 2009 - 01:42 AM

I came home and my wife's computer had Antivirus Pro 2010 on it. I've tried almost everything. XSOFT, Windows Defender, Spy Doctor, Reg Mechanic, etc. Nothing has effectively wiped out everything.

I found this site and trid Malwarebytes and all it does is scan and when it starts scanning, it shuts down.

I tried HijackThis and before stopping and writing the log, it shuts down. I've tried this in both normal and Basic Mode.

The HijackThis exe file on my USB stick just shuts down immediately after scanning and it writes the text so fast I can't see it.

When I install HijackThis on the infected system, when it scans once and closes out without writing to a file, it no longer works. It then says I don't have administration privileges. Same with Malwarebytes.

Can anyone lead me in the right direction. I manually removed most of Antivirus Pro 2010 but I still have numerous pop-ups that did not happen before and when clicking on spyware links on google, instead of the link URL I clicked, it gives me a sales page pitching most likely spyware products

Appreciate any help.

Dan O.

Edited by Amazing Andrew, 06 October 2009 - 03:01 AM.
Mod edit: moved to more appropriate forum


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#2 Andrew

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Posted 06 October 2009 - 03:00 AM

Have you tried following the Antivirus Pro 2010 removal guide?

#3 Dan O'Shea

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Posted 06 October 2009 - 07:18 AM

Yes, but when I run Malaware program, it starts to scan and then closes, in both normal and basic mode. HijackThis does the same thing so I can't get a log.

???

#4 boopme

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Posted 06 October 2009 - 09:32 AM

It looks like there is a rootkit variant in this log. The rootkit itself is a protection module used to terminate a variety of security tools by changing the permissions on targeted programs so that they cannot run or complete scans. There are some new variants of rootkits in the wild right now that will require custom scripts to remove the infection, the process must be completed by HJT team members or above.

Failure to follow the proper removal process can and will cause serious damage to a machine. Recovery of the machine may be difficult, if not impossible.


Download this Utility and save it to your Desktop.
Double-click the Utility to run it and and let it finish.
When it states Finished! Press any key to exit, press any key to close the program.
It will save a .txt file to your desktop automatically. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as part of the reply in the topic you will create below..

Next please go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post the above Win32kDiag.exe log.

Let me know how that went.
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#5 Dan O'Shea

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Posted 07 October 2009 - 07:12 AM

Doing this now and will post.

Thank you

#6 boopme

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Posted 07 October 2009 - 09:02 AM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
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