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Dell XPS M1330 scroll on touchpad not working

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#1 spix14


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Posted 05 October 2009 - 06:32 PM

I just got a new Dell xps m1330. Running Windows Vista. Long story short, the floor model was the only one left in stock so the salesguy wiped the comp. Turns out he didn't know what he was doing and I ended up having to reinstall everything and call Dell to have them go into my computer to finish installing drivers and whatnot. Dell guy said everything was fine, but the touchpad scrolling does not work. Also my fingerprint scanner doesn't work as it seems to be missing the program to use it.

As it stands I'm getting a pretty hefty discount off of the price if I decide to keep it, which is nice, as the computer seems to work just fine otherwise now that it's been fixed. but I would like to get these last two issues fixed if possible. I've already tried installing the drivers from the dell site as someone on a different board suggested, but it didn't work.

I love this computer (it's so much quicker than my beat up Toshiba my head spins) and I'd really like to keep it if I can just make sure all is as it should be.

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#2 the_patriot11


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Posted 05 October 2009 - 09:44 PM

even though its still the display model, is it still under warranty? being the display model things that are used a lot (i.e. the touch pad and the fingerprint thing) are more likely to be faulty. If its still under warranty, Id recontact dell and see if you can get it in to them and have them fix it. Thats my guess anyway, if the driver softwares not working, and your sure its all set up correctly, then its probably hardware. Id say contact Dell if its under warranty, and if not, take it to a local dealer is my advice. not vice versa, if its under warranty and you have someone else look at it that can void your warranty. :D



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