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Windows not starting properly are reinstall


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3 replies to this topic

#1 gord79

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Posted 05 October 2009 - 01:11 PM

Hi,

Computer: Sony Desktop Model: PCG-242M. Windows XP

My friend had a virus on his computer so I used the Sony Windows CD to try a reformat.

I went through the whole reinstall windows process and the computer tried to restart to finish this process. However, once it does this the computer wont boot properly and right at the start when you turn the computer on I get the following:

We apologize for the inconvenience, but Windows did not start successfully. A recent hardware of software change might have caused this.

If your computer stopped responding, restarted unexpectedly, or was automatically shut down.....
........ and so on....

I am then provided with the options below:
1 - Safe Mode
2 Safe mode with networking
3 Safe mode with command prompt
4 Last known good configuration
5 - Start windows normally.

Regardless of whichever option I choose, the computer then restarts and comes back again to this screen described above. I have also tried using the Windows CD again to reformat but it doesnt fix the problem.

Can you advise on what I should do now? Please help!

Many thanks,

Gord

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#2 hamluis

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Posted 05 October 2009 - 01:16 PM

If you formatted the hard drive and receive such errors...I would have to suspect the hard drive.

Hard Drive Installation and Diagnostic Tools - http://www.bleepingcomputer.com/forums/t/28744/hard-drive-installation-and-diagnostic-tools/

I would download and run the appropriate hard drive diagnostic.

Louis

#3 gord79

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Posted 05 October 2009 - 03:30 PM

Thanks for the reply Louis.

Do others think the same? That the hard drive is finished?

Cheers,

G

#4 hamluis

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Posted 05 October 2009 - 04:29 PM

I didn't say that it was finished.

Hard drive problems...or what appears to be hard drive problems...can also be a problem with the file system (NTFS). Trouble with either will result in unpleasant feelings for the user.

The purpose of the diagnostic...is to confirm/refute any suspicions one might have about the drive itself.

Any key hardware item (PSU, CPU, RAM, motherboard) are always suspects when things go wrong. I just like to start with the hard drive as my initial suspect because that's where all the files are :thumbsup: and drives can develop problems more routinely (IMO) than the other components.

Louis




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