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Connected to the internet, but browsers can't load any webpages. Help please!


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#1 jnn2

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Posted 04 October 2009 - 11:13 PM

Just recently my laptop has been unable to load webpages, even though it indicates that I am connected to the internet. I've tried both firefox and internet explorer, both of which fail to load up any webpage that I try. However, if I run my laptop in safe mode with networking, both of the browsers work fine. This happens whether I am connected to an ethernet cord or using wireless. Ive tried running both malwarebytes anti-malware and trendmicro to scan for viruses, both of which could not find any. I've also tried disabling my firewall. Also, I can still use aim and message people even when my browsers refuse to work.. Any help you can give me to solve this issue would be greatly appreciated! I'm currently stuck using safe mode.

I have a Dell Inspiron 1420 on Vista Home basic 32-bit.

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#2 Budapest

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Posted 04 October 2009 - 11:16 PM

Log on as an administrator, go Start > Run and type: "cmd". In the window that appears type: "netsh winsock reset". When the program is finished, you will receive the message: "Successfully reset the Winsock Catalog. You must restart the machine in order to complete the reset." Close the command box and reboot your computer.

Go Start > Run > type: "cmd" In the window that appears type: "ipconfig /flushdns". Close the command box.

Go Start > Control Panel > Network Connections. Right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties. Double-click on the Internet Protocol (TCP/IP) item. Select the radio button that says "Obtain DNS servers automatically". Reboot. Warning: Some Internet Service Providers need specific DNS settings. You need to make sure that you know if such DNS settings are required before you make this change.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 jnn2

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Posted 04 October 2009 - 11:49 PM

Hi Budapest, thanks for your quick reply! Unfortunately, I tried what you suggested and the browsers still will not load up any webpages.

#4 Budapest

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Posted 04 October 2009 - 11:55 PM

Try running these two fixes:

http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 jnn2

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Posted 05 October 2009 - 12:43 AM

I ran the lspfix, it informed me that it found no problems and there were no changes necessary.

When I ran the winsockxpfix, it said "Registry Import Info not found" followed by "Repair complete Please reboot." and then followed by "Run-time error '55': File not found." So I wasn't sure if it really fixed anything, but I rebooted anyway and found that I still could not browse the internet. I've also tried running registryfix7 and a program called SmitfraudFix, which is supposed to clean a DNS hijack I believe. Do you think it could be a virus or malware?

#6 Budapest

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Posted 05 October 2009 - 12:59 AM

Open Network Diagnostics by right-clicking the network icon in the notification area, and then clicking Diagnose and repair.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#7 jnn2

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Posted 05 October 2009 - 04:10 PM

When I did that it informed me that it found no problems with my connection, and it shows my signal as excellent and currently connected even though I can't load up webpages

#8 Budapest

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Posted 05 October 2009 - 04:41 PM

Let's double-check for viruses:

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 jnn2

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Posted 05 October 2009 - 11:13 PM

This is the log of SUPERAntiSpyware:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/05/2009 at 08:48 PM

Application Version : 4.29.1002

Core Rules Database Version : 4102
Trace Rules Database Version: 1978

Scan type : Complete Scan
Total Scan Time : 01:10:01

Memory items scanned : 403
Memory threats detected : 0
Registry items scanned : 8243
Registry threats detected : 8
File items scanned : 160657
File threats detected : 4

Keylogger.Spectorsoft
HKLM\System\ControlSet001\Services\autedfav
C:\WINDOWS\SYSTEM32\DRIVERS\AUTEDFAV.SYS
HKLM\System\ControlSet001\Enum\Root\LEGACY_autedfav
HKLM\System\ControlSet002\Services\autedfav
HKLM\System\ControlSet002\Enum\Root\LEGACY_autedfav
HKLM\System\ControlSet004\Services\autedfav
HKLM\System\ControlSet004\Enum\Root\LEGACY_autedfav
HKLM\System\CurrentControlSet\Services\autedfav
HKLM\System\CurrentControlSet\Enum\Root\LEGACY_autedfav

Adware.Tracking Cookie
C:\Users\Kevin\AppData\Roaming\Microsoft\Windows\Cookies\Low\kevin@interclick[1].txt
C:\Users\Kevin\AppData\Roaming\Microsoft\Windows\Cookies\Low\kevin@microsoftwindows.112.2o7[1].txt
C:\Users\Kevin\AppData\Roaming\Microsoft\Windows\Cookies\Low\kevin@www.googleadservices[1].txt

So it did find some problems and quarantined them, I rebooted and tried both of my browsers...didn't work :/
I don't know what else could be affecting my laptop

#10 Budapest

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Posted 05 October 2009 - 11:22 PM

Run a quick scan with Malwarebytes in Normal Mode and post the log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#11 jnn2

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Posted 06 October 2009 - 12:03 AM

Here is the quickscan log of Malwarbytes:

Malwarebytes' Anti-Malware 1.41
Database version: 2914
Windows 6.0.6002 Service Pack 2 (Safe Mode)

10/5/2009 22:01:32
mbam-log-2009-10-05 (22-01-32).txt

Scan type: Quick Scan
Objects scanned: 105655
Time elapsed: 3 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#12 Budapest

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Posted 06 October 2009 - 12:05 AM

Go Start > Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt. Type these commands"

netsh winsock reset catalog
netsh int ip reset reset.log
netsh int ipv6 reset reset.log


Reboot.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#13 jnn2

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Posted 06 October 2009 - 12:46 AM

Here is what was shown on my command prompt when I entered in the commands:

C:\Windows\system32>netsh winsock reset

Successfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.

C:\Windows\system32>netsh int ip reset reset.log

Resetting Echo Request, failed.
Access is denied.

Reseting interface, OK!
A reboot is required to complete the action.

C:\Windows\system32>netsh int ipv6 reset reset.log
Reseting Echo Request, failed.
Access is denied.

There's no user specified settings to be reset.


I entered the command prompt by right clicking and clicking 'run as administrator,' and I was not in safe mode. I rebooted my computer just to be sure, but unfortunately it didn't work

#14 Budapest

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Posted 06 October 2009 - 01:01 AM

Try this command also:

netsh int ipv4 reset reset.log
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#15 jnn2

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Posted 06 October 2009 - 01:09 AM

I tried all the commands again and I received the same result




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