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advanced virus removal/total security malware problem on my laptop


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4 replies to this topic

#1 *angels

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Posted 04 October 2009 - 08:40 PM

this was my original topic that describes my problems: http://www.bleepingcomputer.com/forums/t/260661/please-help-me-with-advanced-virus-removal-software-cannot-even-load-windows/


i was told at the end to post this log:

Running from: H:\Documents\Win32kDiag.exe

Log file at : C:\Documents and Settings\Administrator\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...



Found mount point : C:\WINDOWS\$hf_mig$\KB890046\KB890046

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB912812\KB912812

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB912945\KB912945

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB916281\KB916281

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\addins\addins

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP176.tmp\ZAP176.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP21D.tmp\ZAP21D.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP300.tmp\ZAP300.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\temp\temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\tmp\tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Config\Config

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Connection Wizard\Connection Wizard

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\Macromedia Contribute 3.11\Macromedia Contribute 3.11

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp98\imejp98

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\InCD\InCD

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\inf\ASM\ASM

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\0DC1503A46F231838AD88BCDDC8E8F7C\3.2.30729\3.2.30729

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\68AB67CA330100007706000000000020\7.0.0\7.0.0

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\DC3BF90CC0D3D2F398A9A6D1762F70F3\2.2.30729\2.2.30729

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\classes\classes

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\trustlib\trustlib

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files\Bind Logs\Bind Logs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\Temporary ASP.NET Files

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\msapps\msinfo\msinfo

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QHEADLES\QHEADLES

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QSIGNOFF\QSIGNOFF

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\BATCH\BATCH

Mount point destination : \Device\__max++>\^

Cannot access: C:\WINDOWS\pchealth\helpctr\binaries\HelpSvc.exe

[1] 2004-08-04 22:00:00 743936 C:\WINDOWS\pchealth\helpctr\binaries\HelpSvc.exe ()

[1] 2008-04-13 20:12:21 744448 C:\WINDOWS\SoftwareDistribution\Download\cf8ec753e88561d2ddb53e183dc05c3e\helpsvc.exe (Microsoft Corporation)



Found mount point : C:\WINDOWS\pchealth\helpctr\Config\CheckPoint\CheckPoint

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\HelpFiles\HelpFiles

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\InstalledSKUs\InstalledSKUs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\System\DFS\DFS

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\System_OEM\System_OEM

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\Temp\Temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Registration\CRMLog\CRMLog

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\repair\Backup\BootableSystemState\BootableSystemState

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\repair\Backup\ServiceState\ServiceState

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\setup.pss\setupupd\temp\temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\Downloaded

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\cf8ec753e88561d2ddb53e183dc05c3e\backup\asms\10\policy\policy

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\cf8ec753e88561d2ddb53e183dc05c3e\backup\asms\51\msft\msft

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\cf8ec753e88561d2ddb53e183dc05c3e\backup\asms\51\policy\msft\msft

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\cf8ec753e88561d2ddb53e183dc05c3e\backup\asms\52\msft\msft

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\cf8ec753e88561d2ddb53e183dc05c3e\backup\asms\52\policy\msft\msft

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\cf8ec753e88561d2ddb53e183dc05c3e\backup\asms\60\msft\msft

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\cf8ec753e88561d2ddb53e183dc05c3e\backup\asms\70\70

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\Registered

Mount point destination : \Device\__max++>\^

Cannot access: C:\WINDOWS\system32\eventlog.dll

[1] 2008-04-13 20:11:53 56320 C:\WINDOWS\SoftwareDistribution\Download\cf8ec753e88561d2ddb53e183dc05c3e\eventlog.dll (Microsoft Corporation)

[1] 2004-08-04 22:00:00 61952 C:\WINDOWS\system32\eventlog.dll ()

[2] 2004-08-04 22:00:00 55808 C:\WINDOWS\system32\logevent.dll (Microsoft Corporation)



Cannot access: C:\WINDOWS\Temp\hsperfdata_SYSTEM\1404



ERROR OCCURRED!

------------------------------
Windows Version: Windows XP SP2
Exception Code: 0xc0000005
Exception Address: 0x00402415
Attempt to write to address: 0x00000000


I also tried to run the DDS as advised but i didn't get the notepad pop up like i was supposed to. All i get is DOS window pop up that shuts itself down in literally a milisecond - I can't even read what was said.

Edited by *angels, 04 October 2009 - 08:41 PM.


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#2 *angels

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Posted 07 October 2009 - 09:30 PM

excuse me, i know you guys are busy, but it's been 3 days and i havent gotten a reply yet. i thought i read somewhere that topics that dont get activity after 3 days get locked or deleted, so was just wondering about that.

even if you may not answer my question immediately, a response would be appreciated.

#3 *angels

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Posted 09 October 2009 - 11:03 PM

um, it's been another 3 days since my last reply, and 6 days since i posted my problem. when can i expect help? i know things are busy, even jsut a post saying when someone would get back to me would be appreciated, or can't my problem be helped?

#4 syler

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Posted 22 October 2009 - 12:55 PM

Hello,

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and
we are trying our best to keep up.

My name is Syler and I will be helping you to solve your Malware issues. If you have since resolved your issues I would appreciate if you
would let me no so I can close this topic, if you still need help please let me no what issues you are still having, in your next reply.

  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)
Then please post back here with the following:
  • log.txt
  • info.txt
Thanks

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#5 syler

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Posted 26 October 2009 - 07:38 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending me a PM
with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.

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