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So, HOW Long Do I Wait?


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#1 deandome

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Posted 04 October 2009 - 07:44 PM

I did everything that was asked...posted all my stuff on 9/21. http://www.bleepingcomputer.com/forums/ind...p;#entry1433932

When...if at all...can I expect someone to look at my logs & give me some help?

I got another "your computer is infected" fake virus alert in Firefox. Ran Spyware Doctor & Malwarybytes...restarted, got the "Well, this is embarrassing" Firefox screen (which I'm sure is just another hoax/infection source)...shut down firefox, started FF again (not the whole computer), and now all seems OK.

SEEMS....

Is my log-thread header too 'drab'? Seem to me, the logs I posted almost 3 weeks ago are now outdated, so do I start over?

I need help, what do I do?

Edited by deandome, 04 October 2009 - 07:46 PM.


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#2 quietman7

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Posted 05 October 2009 - 08:56 AM

Hello deandome

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are other comparable sites that help members with malware issues. Athough our HJT Team staff work on hundreds of requests each day, they are all volunteers who contribute to helping members as time permits. No one is paid by Bleeping Computer for their assistance to our members.

New and more devious malware infections are released almost daily. It then takes time for our Team to to investigate, analyze and test removal techniques before we can help members like yourself. Doing that means that we sacrifice speed of response for a quality response that will help remove the malware more effectively.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.
The BC Staff
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