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#1 effelove

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Posted 04 October 2009 - 05:52 PM

I received a message from Qtel (qatar phone and provider) That lots of spam was being sent from our IP address. My husband received it as well when he logged on to his laptop (different than mine). I barely use email, nor does he. We are from the States but living in Qatar, and we have heard about some nasty virus's spreading in this part of the world. Anyways, the site recommended we run anti virus, spyware programs etc., but we did not go to the links they suggested. This was the first curious thing. This is a brand new laptop, my old one got very sick with blue screens and constant (every 5 minutes) sudden crashed and lots of dsebugger error codes and JIT issues...and drove me nuts trying to get it working for many days and many hours, I finally gave up. But one thing my old laptop started doing when idle was, a message would pop up saying local wants permission to run my camera and mic with the option to allow or decline. The minute I would move the cursor to hit decline the message would disappear. Now, my new laptop is doing the same thing. It also is having crazy sporadic cursor movements, like someone else is controlling it at one website, a game that I play. I have altered my touchpad settings but it hasnt helped. I just want some piece of mind that nothing has infected this new laptop, and that the same fate doesn't await this one as my old one that I recently gave up on. I fear someone remotely controlling or taking over this computer. Not typical, but I feel it may be a possibility. Appreciate all and any help. I ran the ddr logs, and have a hijack log I just made. I dont know how to zip the 2nd ddr file however. Again, many thanks

Edited by effelove, 04 October 2009 - 05:53 PM.


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#2 quietman7

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Posted 05 October 2009 - 08:52 AM

DDS/HijackThis logs are not permitted in this forum. The HJT Team members are all volunteers who contribute to helping members as time permits but currently there is a backup and you may have to wait for assistance. Referrals are made to the HJT forum if we cannot assist you here and we need to use more powerful tools or you don't mind waiting.

Please download Malwarebytes Anti-Malware (v1.41) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

If you cannot use the Internet or download any required programs to the infected machine, you are going to need access to another computer (family member, friend, library etc) with an Internet connection. Save mbam-setup.exe to a flash (usb, pen, thumb, jump) drive or CD, transfer it to the infected machine, then install and run the program. If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive. If you cannot copy files to your usb drive, make sure its not "Write Protected". Some flash drives have a switch on the side which could have accidentally been moved to write protect.

-- Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then right-click on the file and rename it to winlogon.exe.
  • If that still did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Note: If installation coninues to fail in normal mode, try installing and performing a Quick Scan in "safe mode". Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a safe mode scan, reboot normally, uninstall MBAM, then reinstall it and perform another Quick Scan.
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