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Intermittent problems--I am utterly at a loss


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#1 Jesse_Dylan

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Posted 04 October 2009 - 04:11 PM

I'm totally confused. My computer started doing odd things, like it would just sit there, as if waiting for something, kind of hanging. If I was watching a video, it would keep going, but if I tried to open a program or something, it would just sit there. Nothing. Then, all of a sudden, wham, it would start moving, hard drive would access like crazy.

So I was thinking maybe it was my hard drive...

I did a Malwarebytes scan, removed 11 objects, and it still didn't work. Did a checkdisk. Nothing. But now, strangely, it's working again.

I am totally perplexed. I don't even know what information to provide you guys with. I'm attaching the Malwarebytes log, but I don't know if it's at all useful.

What could have happened? Why is it working again now? What do I need to do to ensure it keeps working?

Thank you so much. I'm sorry for being so terribly vague, but I'm utterly at a loss.

Log file--Malwarebytes' Anti-Malware 1.41
Database version: 2905
Windows 6.0.6002 Service Pack 2 (Safe Mode)

10/4/2009 1:25:18 PM
mbam-log-2009-10-04 (13-25-18).txt

Scan type: Full Scan (C:\|D:\|J:\|)
Objects scanned: 753671
Time elapsed: 1 hour(s), 31 minute(s), 9 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 2
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Typelib\{86a44ef9-78fc-4e18-a564-b18f806f7f56} (Trojan.MultiDefender) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{831cbac0-8283-4653-9d81-feb9f3f6e47c} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{831cbac3-8283-4653-9d81-feb9f3f6e47c} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{86a44ef7-78fc-4e18-a564-b18f806f7f56} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\ActivationManager (Trojan.MultiDefender) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\ActivationManager (Trojan.MultiDefender) -> Quarantined and deleted successfully.
C:\Program Files\ADSTechnology (Trojan.BHO) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\Alcohol Soft\Alcohol 120\Alcohol (2).exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\ActivationManager\Uninstall.exe (Trojan.MultiDefender) -> Quarantined and deleted successfully.
C:\Program Files\ADSTechnology\Uninstall.exe (Trojan.BHO) -> Quarantined and deleted successfully.

Edited by garmanma, 04 October 2009 - 04:22 PM.


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#2 garmanma

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Posted 04 October 2009 - 04:24 PM

Update mbam and run a FULL scan
Please post the results
------------------------------------

Then run


ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
    First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

--------------------------------------

Follow it up with...



Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 Jesse_Dylan

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Posted 08 October 2009 - 05:09 PM

Thanks! I'm sad to report I never got a chance to try this. I was going to, but family issues came up, so I put it off. Now, I just went home to my computer (which had been on since 7:30am and running fine) to find it had apparently tried to reboot itself, or just crashed or something... and it had an error saying something like "Boot Disk Failure. Insert boot disk and hit enter."

:thumbsup:

I turned it off and back on, same thing, then, a third time (who knows why), and it seemed to boot normally, but it never finished. It went very slow with extremely intermittent HDD access. I finally turned it off because I had to leave (I am now elsewhere). I figured later tonight I would turn it back on and try to get to the desktop to delete embarrassing material if possible and hopefully back up my e-mail and things (my e-mail client was on and automatically downloads e-mails, so if it downloaded anything before the crash, and it can't be retrieved from the HDD, it's lost forever).

Is this HDD failure or something else?

If I'm able to get back on and do the above, then I will try the steps above and see if I can get to the bottom of it. If it really is HDD failure, though, I will just have to take it in. Hopefully they can save my data, but I don't know. There is probably not too much of huge value on there (almost all of it is backed up), but I don't know if I have a Windows DVD (my computer didn't come with one, though it may have had a backup disc-making utility that I used), and I also don't particularly look forward to re-downloading all my drivers and software and everything. :flowers:

Thanks for the help. This has never happened to me before, in my 20 years of computing. Probably just been lucky.

#4 garmanma

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Posted 08 October 2009 - 08:00 PM

Boot Disk Failure. Insert boot disk and hit enter."

Is this HDD failure or something else?


The above coupled with your opening statement points to a bad hard drive

Try not to run it until you are ready to retrieve the information off of it that you wish to save
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 Jesse_Dylan

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Posted 08 October 2009 - 10:31 PM

Ah, okay...

Well, it did boot up, and I essentially just copied my entire C drive to an external drive. It seems like it copied all the files, even the system files (although I could be wrong--maybe it skips stuff like that just to toy with me).

When I put in a new drive, can I reinstall Windows (to make it boot), and then just copy the entire old C overtop of the new one? Or will Windows not like that? I wish there was a way to just clone my broken drive onto a new, bootable, working drive, but I don't know how to do that without having them both in the machine, and I think there is only one drive bay. (And even if I did have them both in there, I guess I wouldn't know how to clone.... hmm... do I need the help of professionals?)

Thank you for the help and the confirmation! At least I know it's my hard drive! Glad I was able to retrieve all the data, too, even though I'm not sure how to get it onto a new drive. :thumbsup:

#6 garmanma

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Posted 09 October 2009 - 04:23 PM

I would repost those questions back in the Vista forum
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#7 Jesse_Dylan

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Posted 09 October 2009 - 07:08 PM

Good point! Thank you :D I really appreciate the help!




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