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DVD drive not reading DVDs!

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#1 computergeek522


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Posted 04 October 2009 - 12:49 PM

My laptop, a Gateway T1413h, is not even a year old yet (I bought it on December 30 of last year) and I'm noticing lately that there is a problem with the disc drive reading DVDs sometimes. I'm able to burn DVDs, the drive will pick up when there is a blank disc in there, but it won't play them. And in terms of not playing DVDs, it's not just burned DVDs, it's "real" ones, too.

For example, right now I have a blank DVD in there because I want to burn a movie I have on my hard drive. So when I click on "My Computer", and then click on the D: drive (which is my CD/DVD drive) a message pops up and says "No disc in drive; please insert disc." But there's already one in there.

I have no idea what's going on. This has just started, and I'm really confused, because it can read CDs just fine. Is there any kind of utility I can run to find out if my drive is working properly? I'd really rather not take it to a technician yet if I don't have to.

Thanks for any help!

Snoofie : Computer Geek Wannabe

Dell Inspiron 5537
Intel Core i5-4200U CPU @ 1.60 GHz
8.00 GB RAM
Windows 10, 64-bit

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#2 caperdog


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Posted 04 October 2009 - 01:15 PM

i would go the warranty route and make them replace the drive. sounds like it could be dirty or just not working properly.

#3 hamluis



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Posted 04 October 2009 - 03:14 PM

You could try

Upper & Lowe Filters - http://delltrain.wordpress.com/2008/07/15/...d-lower-filter/

Upper & Lower Filters - http://support.microsoft.com/kb/316529

Upper and Lower Filters. CD-ROM 314060 - http://support.microsoft.com/kb/314060

Same info, just 3 ways of presenting it.

The above involves a registry edit. Even though this is a simple registry edit, erroneous or haphazard registry edit efforts could result in serious system problems, including failure to boot.

The first step...back up your registry. A tool for doing such: ERUNT Registry Backup Tool - http://www.snapfiles.com/get/erunt.html.


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