Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Where do we post the Hijackthis logs that haven't been responded to after about 5 days or so?


  • Please log in to reply
3 replies to this topic

#1 monkpart9

monkpart9

  • Members
  • 256 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:11:11 AM

Posted 04 October 2009 - 12:11 PM

The title really says it all.

Thanks in advance guys!
If you do things right, then people won't know if you've done anything at all.

BC AdBot (Login to Remove)

 


#2 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:11:11 AM

Posted 04 October 2009 - 01:07 PM

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are other comparable sites that help others with malware issues. Athough our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#3 monkpart9

monkpart9
  • Topic Starter

  • Members
  • 256 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:11:11 AM

Posted 04 October 2009 - 01:50 PM

Oh no I totally understand. I'm perfectly content with waiting for as long as it takes for someone to respond to my log. It was really more of an inquiry derived from curiosity. Every other time I've had a problem here and it took a bit longer than usual for someone to get to it there was a separate section where people could post said logs. Did you Bleeping Computer do away with this section?
If you do things right, then people won't know if you've done anything at all.

#4 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:11:11 AM

Posted 04 October 2009 - 05:37 PM

Yes we did
We have a different method in place to handle the backlog now

Edited by garmanma, 04 October 2009 - 05:38 PM.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users