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Missing Shortcut dialog when Opening Microsoft Files


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#1 mmatt5609

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Posted 04 October 2009 - 02:11 AM

when opening word files and some times excel files from my documents dozens of "Missing Shortcut" meassages appear one at a time. I can escape through these and eventually open the file. Additional details associated with the Missing Shortcut include "Windows is searching for _______ . To locate file browse ..." Problem with Shortcut message also appears (Drive or network connection that the shortcut Removable Disk (J).lnk refers to is unavailable. ...". I have had the problem with a student version of 2003 Office and with 2007 Office. Below is teh DDS, Attach, and RootRepeal information. I can also provide HJT if interested. thanks



DDS (Ver_09-09-29.01) - NTFSx86
Run by Owner at 1:26:30.73 on Sun 10/04/2009
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.511.85 [GMT -5:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Xobni\XobniService.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqSTE08.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\mspaint.exe
C:\Documents and Settings\Owner\Desktop\dds.scr

============== Pseudo HJT Report ===============

uDefault_Search_URL = hxxp://www.google.com/ie
uSearch Bar =
mStart Page = hxxp://www.google.com
uInternet Settings,ProxyOverride = 127.0.0.1;localhost
uSearchAssistant = hxxp://www.google.com
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
TB: hp toolkit: {b2847e28-5d7d-4deb-8b67-05d28bcf79f5} - c:\hp\explorebar\HPTOOLKT.DLL
TB: {D0523BB4-21E7-11DD-9AB7-415B56D89593} - No File
EB: hp toolkit: {8f4902b6-6c04-4ade-8052-aa58578a21bd} - c:\windows\system32\Shdocvw.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
uRun: [fsm]
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [hpsysdrv] c:\windows\system\hpsysdrv.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Share-to-Web Namespace Daemon] c:\program files\hewlett-packard\hp share-to-web\hpgs2wnd.exe
mRun: [CamMonitor] c:\program files\hewlett-packard\digital imaging\unload\hpqcmon.exe
mRun: [KBD] c:\hp\kbd\KBD.EXE
mRun: [StorageGuard] "c:\program files\veritas software\update manager\sgtray.exe" /r
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
mRun: [PS2] c:\windows\system32\ps2.exe
mRun: [HP Software Update] c:\program files\hewlett-packard\hp software update\HPWuSchd2.exe
mRun: [nwiz] nwiz.exe /installquiet /keeploaded
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpcent~1.lnk - c:\program files\hp center\137903\program\BackWeb-137903.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hewlett-packard\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\setpoint\SetPoint.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quicke~1.lnk - c:\program files\quicken\bagent.exe
uPolicies-system: EnableProfileQuota = 1 (0x1)
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {17A27031-71FC-11d4-815C-005004D0F1FA} - c:\program files\marketbrowser\lmt\MarketBrowser_Launch.xpy
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {58ECB495-38F0-49cb-A538-10282ABF65E7} - {E763472E-A716-4CD9-89BD-DBDA6122F741} - c:\program files\hewlett-packard\smart web printing\hpswp_extensions.dll
IE: {700259D7-1666-479a-93B1-3250410481E8} - {A93C41D8-01F8-4F8B-B14C-DE20B117E636} - c:\program files\hewlett-packard\smart web printing\hpswp_extensions.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {C932BA85-4374-101B-A56C-00AA003668DC}
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\progra~1\micros~2\office12\GR99D3~1.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\xobni\Skype4COM.dll
Notify: igfxcui - igfxsrvc.dll
AppInit_DLLs: jtprbn.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\owner\applic~1\mozilla\firefox\profiles\aco1igth.default\
FF - prefs.js: browser.startup.homepage - http:www.blackoogle.us
FF - component: c:\program files\firefox\components\dcd5205c-20a3-9924-7ff8-c7c7f947dddd.dll
FF - plugin: c:\documents and settings\owner\application data\mozilla\firefox\profiles\aco1igth.default\extensions\moveplayer@movenetworks.com\platform\winnt_x86-msvc\plugins\npmnqmp071303000006.dll
FF - plugin: c:\program files\firefox\plugins\npicaN.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\opera\program\plugins\nppdf32.dll
FF - plugin: c:\program files\opera\program\plugins\nppl3260.dll
FF - plugin: c:\program files\opera\program\plugins\nprpjplug.dll
FF - HiddenExtension: XUL Cache: {FABAC3A2-BD1F-4707-99E9-67DDEA7147B5} - c:\windows\system32\config\systemprofile\local settings\application data\{fabac3a2-bd1f-4707-99e9-67ddea7147b5}\

============= SERVICES / DRIVERS ===============

R2 XobniService;XobniService;c:\program files\xobni\XobniService.exe [2009-4-29 45288]
S2 mrtRate;mrtRate; [x]
S3 a016bus;Sony Ericsson Device A016 driver (WDM);c:\windows\system32\drivers\a016bus.sys [2009-8-30 83880]
S3 backdoor;backdoor;\??\c:\docume~1\owner\locals~1\temp\backdoor.sys --> c:\docume~1\owner\locals~1\temp\backdoor.sys [?]

=============== Created Last 30 ================

2009-10-03 23:02 162 a---h--- C:\~$e_film_chosen_is_called_Gattaca_Th_.LNK
2009-10-03 22:27 <DIR> --d----- c:\program files\CCleaner
2009-10-03 12:24 <DIR> --d----- c:\program files\Trend Micro
2009-10-03 11:31 162 a---h--- C:\~$SO1049.acl
2009-10-03 10:50 <DIR> --d----- C:\1033
2009-10-03 10:50 162 a---h--- C:\~$rmal11.dot
2009-10-03 10:38 32,592 a------- c:\windows\system32\msonpmon.dll
2009-09-29 23:21 796 a------- C:\causes of wwi and wwii.LNK
2009-09-29 23:21 179 a------- C:\Removable Disk (J).LNK
2009-09-27 14:19 924 a------- C:\AutoRecovery save of Document1.asd.LNK
2009-09-26 21:39 858 a------- C:\2009 Raffle.LNK
2009-09-23 06:53 807 a------- C:\wwi.LNK
2009-09-15 18:23 1,401 a------- C:\THSNL Week 04 2009-2010.LNK
2009-09-13 14:41 905 a------- C:\Halloween2008Recap.LNK
2009-09-13 14:34 900 a------- C:\Halloween2008List.LNK
2009-09-13 13:35 875 a------- C:\KC_Halloween.LNK
2009-09-13 08:14 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Juniper Networks
2009-09-12 12:48 464 a------- C:\dates (6).LNK
2009-09-10 20:59 86,016 a------- c:\windows\unvise32qt.exe
2009-09-10 20:59 98 a------- c:\windows\system32\QuickTime.qtp
2009-09-10 20:59 <DIR> --d----- c:\windows\system32\QuickTime
2009-09-10 13:32 <DIR> --d----- c:\program files\Smart WAV Converter

==================== Find3M ====================

2009-09-27 15:03 147,670 a------- c:\windows\hpoins21.dat
2009-09-10 14:54 38,224 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-09-10 14:53 19,160 a------- c:\windows\system32\drivers\mbam.sys
2005-07-14 13:31 27,648 a--sh--- c:\windows\system32\AVSredirect.dll
2005-06-26 16:32 616,448 a--shr-- c:\windows\system32\cygwin1.dll
2005-06-21 23:37 45,568 a--shr-- c:\windows\system32\cygz.dll
2005-07-29 17:24 472 a--shr-- c:\windows\twf0dcbnyxr0agv3cw\nqIXxF1hsrlXu3pawT.vbs

============= FINISH: 1:27:23.81 ===============

Attached Files



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#2 Elise

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Posted 22 October 2009 - 03:53 AM

Hello ,
And :( to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We need to check for rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
    Direct Download
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
-------------------------------------------------------------
Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log
  • RootRepeal log


Please give me some time to review your logs and take the steps necessary with you to get your machine back in working order clean and free of malware.

Thanks and again sorry for the delay
.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

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Posted 26 October 2009 - 01:08 PM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic re-opened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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