I started up my wife's machine today and saw Antivirus Pro 2010 windows pop up with the warnings.... this causes extreme grief because Antivirus Pro 2010 launches a bunch of modal windows and if ignored it eventually forces a reboot. The only way I was able to install Malwarebytes and follow the steps was to manually (taskmanager) shut down the Antivirus Pro 2010 process and delete the folder.
I downloaded and ran Malwarebytes' anti-malware....it finds the a bunch of infected objects, successfully removes them and after rebooting, the issues are back again...meaning if I run Malwarebytes again, it will find a bunch of the same infections....so I manually remove Antivirus Pro 2010, delete it and all of the associated dlls etc.. however, once I reboot it starts right back up again.... As such you'll notice that there is no reference to it in the RootRepeal report.... but if I reboot the machine it will be back again. Where is it coming from?!!?
See attached files per the steps: http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
2. computer speed is fine
3. account created (obvious by this post:)
5. Firewall is enabled
6. ran DDS see attached files
7. see RootRepeal report attached
any help would be greatly appreciated!!
thank you in advance!!