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Help, nothing works [Moved]


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2 replies to this topic

#1 herky29

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Posted 03 October 2009 - 01:59 PM

Hi, My computer is infected. My mcafee program will not scan. Tried removing and reinstalling and still doesn't work. Mcafee site gives 2 free programs to try. Superspyware and malware. Malware initially worked and quarantined a bunch of files. It asked me to restart and when I did the computer would not stay up. I am now in safe mode. Tried to download stopzilla and it doesn't start. Tried spyware doctor and it freezes at 15%, having discovered 6 threats and 396 infections. Tried to run DDS and i get a momentary black screen and then nothing. Ran and saved rootrepeal. Please help. Thanks.

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#2 Orange Blossom

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Posted 03 October 2009 - 09:54 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 garmanma

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Posted 04 October 2009 - 03:30 PM

Post your root Repeal log and run this scan


Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report for me to review.
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.

    --------------------------------------
Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
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why won't my laptop work?

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