Posted 03 October 2009 - 05:10 AM
Hello, I would appreciate any help in trying to determine the cause of my DVD/CD not working anymore, and if it is software related to hopefully fix it.
I am running Windows XP that I personally (acquired from school) reinstalled on a Dell XPS M1210. About a month ago my DVD Drive stopped working. I noticed one day that when I push the open button on my DVD Drive the green light flashes but it does not open.
Furthermore, pushing the manual eject button on the DVD drive (via a paper clip) opens the drive but does not fix the problem (even after restarting my computer following a manual ejection). The DVD drive is still unresponsive.
Also, when I go to "My Computer" I notice that under "Devices with Removable Storage" there is a DVD-RW Drive (D:) icon, but when I click on the icon it goes to a blank page (as if there was an unwritten DVDR Disk in it) even though there is nothing currently in the drive. Even if I were to manually open the Drive and put a disc into it, nothing changes. It does not read anything. I do not know if this matters but I apparently have a DVD Drive (E:) icon even though I only have one interal disc drive. Clicking on the icon asks to "insert a disc into Drive E." I also have a SD/MMC/MS/PRO/xD (essentially SD Card slot) port situated right under my Disc Drive, but that does not work either.
The reason I would like help with this problem is that I am desperate to wipe my hard-drive and reinstall a fresh version of windows. For some reason, several Windows products stopped working on my computer. I cannot save any new Microsoft Office files, use Internet Explorer, install Security Updates via Internet explorer or Automatic Updates (updates just go on forever until I turn off my computer), use or set System Restore Points, etc. I cannot even autoupdate my Mcafee Anti-Virus anymore. I also recently got a virus that even with repeat scans with ComboFix, Spybot, Malware Bytes, and Ad-Aware keeps coming back.
Because of the "broken" status of Windows XP and viral infection of my computer, I believe there may be a chance that my DVD Drive not working may be due to some problem in the software instead of the hardware. I do not have Dell warranty on my laptop anymore, so I was hoping to get some help in running some tests (and hopefully fixing the problem) before I take it to the shop to fix/replace the Drive.