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Posted 02 October 2009 - 08:46 PM
Posted 02 October 2009 - 10:09 PM
If she has the rootkit that everyone else has, yes
but is that the correct way to proceed?
Posted 03 October 2009 - 12:24 AM
Posted 03 October 2009 - 11:54 AM
The instructions on that want me to log in
1 Turn on the computer.
2 When the Dell splash screen appears during the computer startup process, press and hold <Ctrl> and then press <F11>. Then, release both keys at the same time.
NOTE: Some systems like Inspiron Mini 9 (910) do not support System Restore as they do not have <F11> nor any substitute.
3 In the Dell PC Restore by Symantec window, click Restore. Alternatively, press <Tab> to highlight Restore, and then press <Enter>.
4 When a warning message appears stating that all data will be lost, click Confirm, or press <Tab> to highlight Confirm and then press <Enter>.
The Progress window will appear. Once the restore process starts, Dell PC Restore by Symantec usually takes about 8 to 10 minutes to finish.
When the restore process is complete, the following message will appear:
The system recovery process was successful.
5 Click Finish or press <Tab> to highlight Finish and then press <Enter> to restart the computer.
The software is now installed as it was when the computer was first received.
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