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Helpassitant account hijacked? thousands of tmp files created daily


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#1 Lavor

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Posted 02 October 2009 - 05:05 PM

Hi there,
thanks for your help. this is the first time I've had to resort to professional help with a virus but this one is beyond me. My PC is really slow with lots of disk activity and processor usage. I suspect a virus or worse.

My PC uses XP SP3 and I have had heaps of unexplained disk activity lately. On investigation (using Procmon) I found that an - account called Helpassistant (which I didn't create and which doesn't show up in User Accounts under Control Panel) had been created and that;

- about 11,000 tmp and other files and folders are created under the folder C:\Documents and Settings\HelpAssistant\Local Settings\Temporary Internet Files\Content.IE5. These files seem to be a mirror of my valid user account called Us. If I manage to delete them they just get recreated next time I boot up. Not sure but think that and that;

- I couldn't change the setting to show hidden and system files. (I have since fixed this by editing the key value in the registry.

AVG antivirus, Avast and Malwarebytes all haven't found anything at all hence my worry that its something serious.

Can't think of anything more helpful to say at this stage. Any help will be greatly appreciated so thanks in advance.

Cheers,
Paul

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#2 Lavor

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Posted 02 October 2009 - 08:36 PM

hi there,
pls ignore my post have run rootrepeal which found a rootkit infection. I have since reposted with more info in the forum to remove malware as I thought it more appropriate. hope I haven't wasted anyone's time.

thanks,
Paul

#3 quietman7

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Posted 02 October 2009 - 09:40 PM

Your DDS/HijackThis log is posted here.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic until you are cleared by the HJT Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Good luck with your log.
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