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Symantec Has Quarantined "Infostealer.Banker.c"


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#1 mcclune

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Posted 02 October 2009 - 12:03 PM

Symantec AV has quarantined the Infostealer.Banker.C virus several times however cannot delete it. I have tried rudimentary things like deleting restore, scanning and deleting in safe mode, etc. Can you help me remove it?

And yes, I use paypal to compensate those who help me in these matters!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:01:03 AM, on 10/2/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

EDIT:removed HJT log~~boopme

Edited by boopme, 02 October 2009 - 12:27 PM.


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#2 boopme

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Posted 02 October 2009 - 12:30 PM

Hello and welcome. HJT logs need to be posted in another section. But since I think we can get this here let's try. If needed we will post it properly.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 mcclune

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Posted 02 October 2009 - 06:02 PM

Malware Bytes log first, SAS log follows below.

Malwarebytes' Anti-Malware 1.41
Database version: 2896
Windows 5.1.2600 Service Pack 3

10/2/2009 11:41:26 AM
mbam-log-2009-10-02 (11-41-26).txt

Scan type: Quick Scan
Objects scanned: 107860
Time elapsed: 3 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 6
Registry Values Infected: 1
Registry Data Items Infected: 5
Folders Infected: 2
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{19127ad2-394b-70f5-c650-b97867baa1f7} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{43bf8cd1-c5d5-2230-7bb2-98f22c2b7dc6} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{494e6cec-7483-a4ee-0938-895519a84bc7} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{19127ad2-394b-70f5-c650-b97867baa1f7} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{43bf8cd1-c5d5-2230-7bb2-98f22c2b7dc6} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{494e6cec-7483-a4ee-0938-895519a84bc7} (Backdoor.Bot) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Network\UID (Malware.Trace) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.FakeAlert) -> Data: c:\windows\system32\sdra64.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.FakeAlert) -> Data: system32\sdra64.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Backdoor.Bot) -> Data: c:\windows\system32\twex.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Backdoor.Bot) -> Data: system32\twex.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.Userinit) -> Bad: (C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\twex.exe,C:\WINDOWS\system32\sdra64.exe,) Good: (Userinit.exe) -> Quarantined and deleted successfully.

Folders Infected:
C:\WINDOWS\system32\lowsec (Stolen.data) -> Delete on reboot.
C:\WINDOWS\system32\twain32 (Backdoor.Bot) -> Delete on reboot.

Files Infected:
C:\WINDOWS\system32\lowsec\local.ds (Stolen.data) -> Delete on reboot.
C:\WINDOWS\system32\lowsec\user.ds (Stolen.data) -> Delete on reboot.
C:\WINDOWS\system32\twain32\local.ds (Backdoor.Bot) -> Delete on reboot.
C:\WINDOWS\system32\twain32\user.ds (Backdoor.Bot) -> Delete on reboot.
C:\WINDOWS\system32\sdra64.exe (Trojan.FakeAlert) -> Delete on reboot.
C:\WINDOWS\system32\twex.exe (Backdoor.Bot) -> Delete on reboot.


Here's the SAS log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/02/2009 at 03:39 PM

Application Version : 4.29.1002

Core Rules Database Version : 4141
Trace Rules Database Version: 2073

Scan type : Complete Scan
Total Scan Time : 03:35:23

Memory items scanned : 248
Memory threats detected : 0
Registry items scanned : 8088
Registry threats detected : 24
File items scanned : 112194
File threats detected : 0

Adware.Vundo Variant/Rel
HKLM\SOFTWARE\Microsoft\MS Optimization
HKLM\SOFTWARE\Microsoft\MS Optimization\me
HKLM\SOFTWARE\Microsoft\MS Optimization\me#LTM
HKLM\SOFTWARE\Microsoft\MS Optimization\me#CDY
HKLM\SOFTWARE\Microsoft\MS Optimization\me#CNT
HKLM\SOFTWARE\Microsoft\MS Optimization\me#LBL
HKLM\SOFTWARE\Microsoft\MS Optimization\me#MN
HKLM\SOFTWARE\Microsoft\MS Optimization\mm
HKLM\SOFTWARE\Microsoft\MS Optimization\mm#LTM
HKLM\SOFTWARE\Microsoft\MS Optimization\mm#CDY
HKLM\SOFTWARE\Microsoft\MS Optimization\mm#CNT
HKLM\SOFTWARE\Microsoft\MS Optimization\s4
HKLM\SOFTWARE\Microsoft\MS Optimization\s4#LTM
HKLM\SOFTWARE\Microsoft\MS Optimization\s4#CDY
HKLM\SOFTWARE\Microsoft\MS Optimization\s4#CNT
HKLM\SOFTWARE\Microsoft\MS Optimization\se
HKLM\SOFTWARE\Microsoft\MS Optimization\se#LTM
HKLM\SOFTWARE\Microsoft\MS Optimization\se#CDY
HKLM\SOFTWARE\Microsoft\MS Optimization\se#CNT
HKLM\SOFTWARE\Microsoft\MS Optimization\tr
HKLM\SOFTWARE\Microsoft\MS Optimization\zz
HKLM\SOFTWARE\Microsoft\MS Optimization\zz#LTM
HKLM\SOFTWARE\Microsoft\MS Optimization\zz#CDY
HKLM\SOFTWARE\Microsoft\MS Optimization\zz#CNT

#4 boopme

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Posted 02 October 2009 - 07:56 PM

Hello ,looks like we got several hits on it. Tell me how it is running after these,thanks.

About these backdoor Bots..
A backdoor Trojan can allow an attacker to
gain control of the system, log keystrokes, steal passwords, access personal
data, send malevolent outgoing traffic, and close the security warning
messages displayed by some anti-virus and security programs.

I would advise you to disconnect this PC from the Internet, and then go to
a known clean computer and change any passwords or security information held
on the infected computer. In particular, check whatever relates to online
banking financial transactions, shopping, credit cards, or sensitive
personal information. It is also wise to contact your financial institutions
to apprise them of your situation.




Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Since Bots are dangerous. We should run another tool. This will need an hour or so.
Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 mcclune

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Posted 05 October 2009 - 11:41 AM

Here's the first scan which came up clean. I will now do the Dr.Web CureIt scan...


Malwarebytes' Anti-Malware 1.41
Database version: 2910
Windows 5.1.2600 Service Pack 3

10/5/2009 9:39:24 AM
mbam-log-2009-10-05 (09-39-24).txt

Scan type: Quick Scan
Objects scanned: 107656
Time elapsed: 4 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 mcclune

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Posted 05 October 2009 - 03:22 PM

Here's the results of the Dr.Web scan done in safe mode.

01C40000.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine;Trojan.Proxy.6315;Incurable.Moved.;
01C40001.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine;Trojan.Proxy.6315;Incurable.Moved.;
07E40000.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine;Trojan.PWS.Panda.171;Deleted.;
07E40001.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine;Trojan.PWS.Panda.171;Deleted.;
0B580000.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine;Trojan.PWS.Panda.171;Deleted.;
0B580001.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine;Trojan.PWS.Panda.171;Deleted.;
0B580002.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine;Trojan.PWS.Panda.171;Deleted.;
0B580003.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine;Trojan.PWS.Panda.171;Deleted.;

#7 boopme

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Posted 05 October 2009 - 08:21 PM

This looks promising. Let me know tomorrow if it's still running well and we will mop up.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 mcclune

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Posted 05 October 2009 - 08:29 PM

FYI...the PC has always been running well. It's only the Symantec that alerted me.

#9 boopme

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Posted 05 October 2009 - 09:36 PM

Ok, that's cool. It looks clean and since there are no further indications of infection.
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 mcclune

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Posted 06 October 2009 - 03:02 PM

10-4. Created new RP and deleted all the old ones.

Two questions. 1. When I boot up each time I have a red slashed circle through my Symantec AV Corp Edition logo in the startup box in the lower right hand corner for a :30 to a minute or so. Then it disappears. I don't remember seeing this when my computer was clean but then again that's not saying it wasn't happening. Naturally I'm worried a sneaky little sucker got into the system and activates istelf before the Symantec AV. Do you know if this pause in AV startup is normal?

Second, what is your paypal address? I don't see it on your member profile.

#11 boopme

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Posted 06 October 2009 - 07:36 PM

I am not certain about that as I don't use it. You could ask in the Antivirus forum as we have a Symantec rep who frequents there. Use Symantec in the title. I think it may be OK as my Avira will do that if it's updating. But you should ask. Or reinstall it and see.

Thank you for the offer but I volunteer here at Bleeping Computer If you would like to donate,I'd appreciate if you donated here. Especially with the holidays approaching.
Goodwill Rescue Mission, Complete meal $1.98

I donate here often and serve Thanksgiving dinner every other year. They are non profit, honest and very dedicated. Thousands of people pass thru here in need of food ,clothing, furniture etc...
They run one in Newark,NJ and lower Manhattan,NYC.

Please take a moment to read quietman7's excellent prevention tips in post 17 here
Click>>Tips to protect yourself against malware and reduce the potential for re-infection:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 mcclune

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Posted 09 October 2009 - 04:43 PM

Thanks Boopme for all your help! I will check out the forum. Also I donate to my regional goodwill throughout the year as well as the Salvation Army nationally. I find those two much better on the honesty/efficiency scale than Red Cross. Take care!

#13 boopme

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Posted 09 October 2009 - 07:32 PM

You're welcome. glad to hear it.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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