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Unknown infection - see symptoms in message


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6 replies to this topic

#1 texmateo

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Posted 02 October 2009 - 12:02 PM

Hello All,

I am in need of some help. I have a virus that has dug its claws deep into my laptop. I ran combofix and it seemed to delete the active virus, but the remnents of it have affected my registry and I need to fix it. These are my current symptoms: 1. I cannot boot up in Safe Mode, 2. All my virus protection apps have been disabled, 3. I cannot install any new virus apps to help with the issue, 4. When I google search for anti-virus help, any link I click on takes me to a different site or won't display the page.

I just ran HiJackThis but have no clue what to do to fix anything, so I am not touching it.

Please contact me to help.

Thanks,
Matt

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#2 Guest_The weatherman_*

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Posted 03 October 2009 - 08:32 AM

Moved from HJT to a more appropriate forum. Tw

#3 garmanma

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Posted 03 October 2009 - 08:32 PM

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report for me to review.
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.

    --------------------------------------
Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#4 texmateo

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Posted 03 October 2009 - 10:05 PM

Thanks for getting back to me.

The Win32kDiag did not seem to work. It produced the follwing log:

********************************************************************
Running from: C:\Documents and Settings\Matt Hatch\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Matt Hatch\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...



Cannot access: C:\WINDOWS\system32\MRT.exe
********************************************************************

The next log was from the Run command.

*********************************************
Volume in drive C has no label.
Volume Serial Number is 945F-8F70

Directory of C:\WINDOWS\$NtUninstallKB968389$

08/04/2004 12:56 AM 407,040 netlogon.dll
1 File(s) 407,040 bytes

Directory of C:\WINDOWS\ERDNT\cache

08/04/2004 12:56 AM 180,224 scecli.dll

Directory of C:\WINDOWS\ERDNT\cache

02/06/2009 01:46 PM 408,064 netlogon.dll

Directory of C:\WINDOWS\ERDNT\cache

08/04/2004 12:56 AM 55,808 eventlog.dll
3 File(s) 644,096 bytes

Directory of C:\WINDOWS\SoftwareDistribution\Download\9866fb57abdc0ea2f5d4e132d055ba4e

04/13/2008 07:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\SoftwareDistribution\Download\9866fb57abdc0ea2f5d4e132d055ba4e

04/13/2008 07:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\SoftwareDistribution\Download\9866fb57abdc0ea2f5d4e132d055ba4e

04/13/2008 07:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32

08/04/2004 12:56 AM 180,224 scecli.dll

Directory of C:\WINDOWS\system32

02/06/2009 01:46 PM 408,064 netlogon.dll

Directory of C:\WINDOWS\system32

08/04/2004 12:56 AM 55,808 eventlog.dll
3 File(s) 644,096 bytes

Directory of C:\WINDOWS\system32\dllcache

08/04/2004 12:56 AM 180,224 scecli.dll

Directory of C:\WINDOWS\system32\dllcache

02/06/2009 01:46 PM 408,064 netlogon.dll

Directory of C:\WINDOWS\system32\dllcache

08/04/2004 12:56 AM 55,808 eventlog.dll
3 File(s) 644,096 bytes

Total Files Listed:
13 File(s) 2,983,936 bytes
0 Dir(s) 101,005,742,080 bytes free
*********************************************

What's next?

#5 garmanma

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Posted 04 October 2009 - 01:37 PM

Try this one


-- Vista users can refer to these instructions to open a command prompt.

Alternatively you can do this:

Please download peek.bat and save it to your Desktop. Double-click on peek.bat to run it. A black Command Prompt window will appear indicating the program is running. Once it is finished, copy and paste the entire contents of the Log.txt file it creates in your next reply.

If you encounter a problem downloading or getting peek.bat to run, go to Posted Image > Run..., and in the open box, type: Notepad
  • Click OK.
  • Copy and paste everything in the code box below into the Untitled - Notepad.
@ECHO OFF
DIR /a/s C:\WINDOWS\scecli.dll C:\WINDOWS\netlogon.dll C:\WINDOWS\eventlog.dll C:\Windows\cngaudit.dll >Log.txt
START Log.txt
DEL %0
  • Go to File > Save As, click the drop-down box to change the Save As Type to *All Files and save it as "peek.bat" on your desktop.
  • Double-click peek.bat to run the script.
  • A window will open and close quickly, this is normal.
  • A file called log.txt should be created on your Desktop.
  • Open that file and copy/paste the contents in your next reply.
-- Vista users, users can refer to these instructions to Run a Batch File as an Administrator.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#6 texmateo

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Posted 04 October 2009 - 06:43 PM

Peek.bat ran OK. Below is the Log that it produced.

********************************************************
Volume in drive C has no label.
Volume Serial Number is 945F-8F70

Directory of C:\WINDOWS\$NtUninstallKB968389$

08/04/2004 12:56 AM 407,040 netlogon.dll
1 File(s) 407,040 bytes

Directory of C:\WINDOWS\ERDNT\cache

08/04/2004 12:56 AM 180,224 scecli.dll

Directory of C:\WINDOWS\ERDNT\cache

02/06/2009 01:46 PM 408,064 netlogon.dll

Directory of C:\WINDOWS\ERDNT\cache

08/04/2004 12:56 AM 55,808 eventlog.dll
3 File(s) 644,096 bytes

Directory of C:\WINDOWS\SoftwareDistribution\Download\9866fb57abdc0ea2f5d4e132d055ba4e

04/13/2008 07:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\SoftwareDistribution\Download\9866fb57abdc0ea2f5d4e132d055ba4e

04/13/2008 07:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\SoftwareDistribution\Download\9866fb57abdc0ea2f5d4e132d055ba4e

04/13/2008 07:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32

08/04/2004 12:56 AM 180,224 scecli.dll

Directory of C:\WINDOWS\system32

02/06/2009 01:46 PM 408,064 netlogon.dll

Directory of C:\WINDOWS\system32

08/04/2004 12:56 AM 55,808 eventlog.dll
3 File(s) 644,096 bytes

Directory of C:\WINDOWS\system32\dllcache

08/04/2004 12:56 AM 180,224 scecli.dll

Directory of C:\WINDOWS\system32\dllcache

02/06/2009 01:46 PM 408,064 netlogon.dll

Directory of C:\WINDOWS\system32\dllcache

08/04/2004 12:56 AM 55,808 eventlog.dll
3 File(s) 644,096 bytes

Total Files Listed:
13 File(s) 2,983,936 bytes
0 Dir(s) 100,999,786,496 bytes free
**********************************************************

If you want to do a GoToMeeting with me, I can show you what is going on, and you can have remote access to my PC. Let me know if that is a possibility.

Thanks,
Matt

Edited by texmateo, 04 October 2009 - 07:52 PM.


#7 garmanma

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Posted 05 October 2009 - 07:06 PM

Include all logs we produced here


Now that you were successful in creating those two logs you need to post them in our HJT forum:
First, try to run a DDS / HJT log as outlined in our preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

If it won't run, don't worry, just give a brief description and tell them that these logs were all you could get to run successfully

Post them here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

The HJT team is extremely busy, so be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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