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THIS SITE IS NOT ANY HELP


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2 replies to this topic

#1 arizno

arizno

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Posted 02 October 2009 - 10:48 AM

I have place an issue here 3 separate times.
I followed all the rules provided
Not one answer on either of the posts.

I understand that you get many requests, but this is the 3rd time. I am very appreciative of the people that help me. I even offer to put a gift in their paypal but this is just beyond me. :thumbsup:

To all you people out there ridding the world of viruses and malware, good job and keep up the crusade. I think I will have to go elsewhere.

Edited by arizno, 02 October 2009 - 10:55 AM.


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#2 garmanma

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Posted 02 October 2009 - 11:45 AM

Your first post was closed because You never responded back
Your most recent post was made ONLY YESTERDAY


While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are other comparable sites that help others with malware issues. Athough our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Edited by garmanma, 02 October 2009 - 11:46 AM.

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#3 arizno

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Posted 02 October 2009 - 05:43 PM

If you look I did post my info the next day and got no answer. I had someone else post the issue so they can repair and got no answer. So i tried again myself and nothing. I completely understand that you get swamped thanks for the kind reply. That is much appreciated. Good luck to you all.




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