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Hijacked Computer?


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2 replies to this topic

#1 egoc

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Posted 02 October 2009 - 10:48 AM

I have a user who's PC (Win XP Pro) just started hosing up and I'm having trouble figuring out what's wrong with it. There is nothing obvious (to me anyway) but I can only work on it in safe mode (not with networking). I was able to run Hijack this, but need some help deciphering it. Thanks in advance for the help. - eg

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:30:01 AM, on 10/2/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Safe mode

Running processes:
C:WINDOWSSystem32smss.exe
C:WINDOWSsystem32winlogon.exe
C:WINDOWSsystem32services.exe
C:WINDOWSsystem32lsass.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSExplorer.EXE
C:Program FilesTrend MicroHijackThisHijackThis.exe

R1 - HKCUSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=6080625
R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=6080625
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLMSoftwareMicrosoftInternet ExplorerSearch,Default_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=6080625
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:Program FilesCommon FilesAdobeAcrobatActiveXAcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:Program FilesAVGAVG8avgssie.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:Program FilesMicrosoftSearch Enhancement PackSearch HelperSearchHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:Program FilesGoogleGoogle ToolbarGoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:Program FilesGoogleGoogleToolbarNotifier5.1.1309.15642swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:Program FilesGoogleGoogle ToolbarComponentfastsearch_A8904FB862BD9564.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:Program FilesDellBAEBAE.dll
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:Program FilesMSNToolbar3.0.1125.0msneshellx.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:Program FilesJavajre6binjp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:Program FilesJavajre6libdeployjqsiejqs_plugin.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:Program FilesGoogleGoogle ToolbarGoogleToolbar.dll
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:Program FilesMSNToolbar3.0.1125.0msneshellx.dll
O4 - HKLM..Run: [Apoint] C:Program FilesDellTPadApoint.exe
O4 - HKLM..Run: [IgfxTray] C:WINDOWSsystem32igfxtray.exe
O4 - HKLM..Run: [HotKeysCmds] C:WINDOWSsystem32hkcmd.exe
O4 - HKLM..Run: [Persistence] C:WINDOWSsystem32igfxpers.exe
O4 - HKLM..Run: [SunJavaUpdateSched] "C:Program FilesJavajre6binjusched.exe"
O4 - HKLM..Run: [Broadcom Wireless Manager UI] C:WINDOWSsystem32WLTRAY.exe
O4 - HKLM..Run: [Dell QuickSet] C:Program FilesDellQuickSetquickset.exe
O4 - HKLM..Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM..Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM..Run: [Google Desktop Search] "C:Program FilesGoogleGoogle Desktop SearchGoogleDesktop.exe" /startup
O4 - HKLM..Run: [dscactivate] "C:Program FilesDell Support Centergs_agentcustomdsca.exe"
O4 - HKLM..Run: [PDVDDXSrv] "C:Program FilesCyberLinkPowerDVD DXPDVDDXSrv.exe"
O4 - HKLM..Run: [WinVNC] "C:Program FilesUltraVNCWinVNC.exe" -servicehelper
O4 - HKLM..Run: [AVG8_TRAY] C:PROGRA~1AVGAVG8avgtray.exe
O4 - HKLM..Run: [DellSupportCenter] "C:Program FilesDell Support Centerbinsprtcmd.exe" /P DellSupportCenter
O4 - HKLM..Run: [QuickTime Task] "C:Program FilesQuickTimeqttask.exe" -atboottime
O4 - HKLM..Run: [LogMeIn GUI] "C:Program FilesLogMeInx86LogMeInSystray.exe"
O4 - HKLM..Run: [MP10_EnsureFileVer] C:WINDOWSinfunregmp2.exe /EnsureFileVersions
O4 - HKLM..Run: [Zune Launcher] "c:Program FilesZuneZuneLauncher.exe"
O4 - HKLM..Run: [Adobe Reader Speed Launcher] "C:Program FilesAdobeReader 8.0ReaderReader_sl.exe"
O4 - HKLM..Run: [Microsoft Default Manager] "C:Program FilesMicrosoftSearch Enhancement PackDefault ManagerDefMgr.exe" -resume
O4 - HKCU..Run: [ISUSPM] "C:Program FilesCommon FilesInstallShieldUpdateServiceISUSPM.exe" -scheduler
O4 - HKCU..Run: [DellAutomatedPCTuneUp] "C:Program FilesDellAutomatedPCTuneUpPTAgnt.exe" /startup
O4 - Global Startup: Dell Network Assistant.lnk = ?
O4 - Global Startup: VPN Client.lnk = ?
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:PROGRA~1MICROS~2Office12REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
O17 - HKLMSystemCCSServicesTcpipParameters: Domain = iworx.local
O17 - HKLMSoftware..Telephony: DomainName = iworx.local
O17 - HKLMSystemCS1ServicesTcpipParameters: Domain = iworx.local
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:Program FilesAVGAVG8avgpp.dll
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:Program FilesGoogleGoogle ToolbarComponentfastsearch_A8904FB862BD9564.dll
O20 - AppInit_DLLs: C:PROGRA~1GoogleGOOGLE~2GOEC62~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:Program FilesSUPERAntiSpywareSASWINLO.dll
O20 - Winlogon Notify: avgrsstarter - C:WINDOWSSYSTEM32avgrsstx.dll
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:PROGRA~1AVGAVG8avgwdsvc.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:Program FilesCisco SystemsVPN Clientcvpnd.exe
O23 - Service: DellAMBrokerService - Unknown owner - C:Program FilesDellAutomatedPCTuneUpbrkrsvc.exe
O23 - Service: Google Desktop Manager 5.7.801.7324 (GoogleDesktopManager-010708-104812) - Google - C:Program FilesGoogleGoogle Desktop SearchGoogleDesktop.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:Program FilesGoogleCommonGoogle UpdaterGoogleUpdaterService.exe
O23 - Service: Advanced Networking Service (hnmsvc) - SingleClick Systems - C:Program FilesDell Network Assistanthnm_svc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:Program FilesCommon FilesInstallShieldDriver11Intel 32IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:Program FilesJavajre6binjqs.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:Program FilesLogMeInx86RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:Program FilesLogMeInx86LogMeIn.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:Program FilesDell Support Centerbinsprtsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:Program FilesCommon FilesSureThing Sharedstllssvr.exe
O23 - Service: VNC Server (winvnc) - UltraVNC - C:Program FilesUltraVNCWinVNC.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:WINDOWSSystem32WLTRYSVC.EXE

--
End of file - 8152 bytes

I'm going to take back the comment about being able to work in safe mode. It seems to be okay for a few minutes but then just freezes. I'm trying to copy file over as I have a feeling I will have to reformat, but I have to keep rebooting... sigh.

Edited by The weatherman, 02 October 2009 - 05:33 PM.
Merged posts to keep the member showing 0 replies.~Tw


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#2 myrti

myrti

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Posted 20 October 2009 - 12:30 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
  • Please download OTL from following mirror:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized
In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards _temp_

is that a bird?  a plane? nooo it's the flying blueberry!

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#3 myrti

myrti

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Posted 26 October 2009 - 02:36 PM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
_temp_

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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