Posted 02 October 2009 - 10:07 AM
First of all I hope I'm posting this in the correct forum, if not then I do apologise.
My son's laptop became infected by a nasty rootkit virus that blocked all attempts to run the diagnostic & fix tools suggested by the Spybot security expert. We are now in the position where we need to reformat the laptop and reinstall Vista, but this is not something I've ever attempted before - and would really appreciate any help & guidance.
The laptop is an Advent 5302 and was bought from PCWorld a couple of years ago. It has Windows Vista Home Premium (OEM) pre-installed on it - we have the Product Key but no disc. (is it possible to reinstall Vista without the disc?). We did create a back-up/recovery DVD when we got the laptop (or should I say DVDs because it went onto 2 discs) - does this help?
Is there any other information I need to post here?
Thanks, in anticipation,