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Freeze on boot, My Docs shows, no explorer.exe


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3 replies to this topic

#1 jmurrell

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Posted 01 October 2009 - 03:21 PM

Definitely have a Virus or very bad malware. Downloaded a file last night, after running, a fake security center window opened and began to "scan". A few seconds after, the background changed and then the computer blue screened. Now whenever I try to boot, it just shows My Documents and then nothing else happens. The virus/malware disabled the task manager from opening, so I can't run explorer.exe. I have no start menu of desktop icons. All I get is the My Documents window. I've looked around at some other sites and seen that its probably a registry error, as well as a virus/malware. However I can't access my reg edit, since no start menu or run command available.

Have tried booting in safe mode, but same results happen. System Repair does not work either, even with recovery disk inserted.

One other note, I tried to access Task Manager and System Restore by using the Help window from mydocuments, and I get a message saying it has been disabled by a group/policy. (This group/policy being my infection)


Any help is greatly appretiated. I am computer-saavy so don't hold back! Just a little stuck right now :thumbsup:

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#2 garmanma

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Posted 01 October 2009 - 07:57 PM

There is a bad rootkit going around


Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report for me to review.
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.

    --------------------------------------
Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 jmurrell

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Posted 01 October 2009 - 08:10 PM

I would glady do that, except I can not get to my desktop.

When I try to boot explorer.exe never loads and the task manager has been disabled by the virus/malware.

#4 garmanma

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Posted 02 October 2009 - 05:40 PM

Follow the first set of instructions here to fix Task Manager
http://www.bleepingcomputer.com/virus-remo...dows-police-pro
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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