Posted 01 October 2009 - 01:08 PM
Hi there. I'm hoping that someone who knows a little more about computers than I do can help me with my problems.
Yesterday all of a sudden, my internet browsers stopped working. Internet Explorer would come up with an error Firefox wouldn't even open. After fiddling around with it for literally hours, checking for viruses and disabling the firewall, uninstalling and reinstalling firefox, it still wasn't working. It was only when I downloaded a program to delete all McAfee files from my computer (my subscription had expired) that it started to work again.
However today I am having problems again. When I try to open Firefox, straight away the Mozilla Crash Reporter comes up and when I try to send the report, that crashes as well, even when I try to open it in SafeMode. Internet Explorer also crashes upon launch, as does Outlook, Skype and many of my other programs that connect to the internet. AVG Virus Checker comes up clean, the firewall isn't blocking the connections, so I have NO idea why it isn't working.
I have been trying to sort this out all day and am desperate to get everything up and running again, so any help would be greatly appreciated.
p.s. I hope this is the right place to post, as I am fairly new to this forum.