Your Malwarebytes Anti-Malware log indicates you are using an outdated database version
The database shows 2878. Last I checked it was 2884
Please update it through the program's interface (preferable method
) or manually download the definition updates
and just double-click on mbam-rules.exe
to install. Then perform a new Quick Scan
in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally
(not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs
tab and copy/paste the contents of the new report in your next reply.
Note: Mbam-rules.exe is not
updated daily. Another way to get the most current database definitions if you're having problems updating through the program's interface or have already manually downloaded the latest definitions (mbam-rules.exe) shown on this page
, is to do the following: Install MBAM on a clean computer, launch the program and update through MBAM's interface. Copy the definitions (rules.ref
) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows
to show it.
- XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
- Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware
Please download Sophos Anti-rootkit
& save it to your desktop.alternate download linkNote: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes
- Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
- Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
- A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now".
- Click Yes and allow the driver and its randomly named .tmp file (i.e. F.tmp) to load if asked.
- If the scan did not start automatically, make sure the following are checked:
- Running processes
- Windows Registry
- Local Hard Drives
- Click Start scan.
- Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
- When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
- Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
- Files tagged as Removable: No are not marked for removal and cannot be removed.
- Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
- Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
- Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
- A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
- After reboot, a dialog box displays the files you selected for removal and the action taken.
- Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
- When done, go to > Run..., then copy and paste this command into the open box: %temp%\sarscan.log
- This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\\Local Settings\Temp\.
: Before performing an anti-rootkit (ARK) scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
Note: Not all hidden components detected by ARKs are malicious. It is normal for a Firewall, some Anti-virus and Anti-malware software (ProcessGuard, Prevx1, AVG AS), sandboxes, virtual machines and Host based Intrusion Prevention Systems (HIPS) to hook into the OS kernal/SSDT in order to protect your system. SSDT (System Service Descriptor Table) is a table that stores addresses of functions that are used by Windows. Both Legitimate programs and rootkits can hook into and alter this table. You should not be alarmed if you see any hidden entries created by legitimate programs after performing a scan.IMPORTANT NOTE
- Disconnect from the Internet or physically unplug you Internet cable connection.
- Clean out your temporary files.
- Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
- Temporarily disable your anti-virus and real-time anti-spyware protection.
- After starting the scan, do not use the computer until the scan has completed.
- When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.
: IMPORTANT NOTE
: One or more of the identified infections (gasfkyk
[random characters].***) is related to a nasty variant of the TDSSSERV rootkit component
also known as Backdoor.Tidserv
, backdoor Trojans
, and IRCBots
are very dangerous
because they compromise system integrity
by making changes that allow it to be used be the attacker for malicious purposes. Rootkits are used be Trojans to conceal its presence (hide from view) in order to prevent detection of an attacker's software and make removal more difficult. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. They can disable your anti-virus and security tools to prevent detection and removal
. Remote attackers use backdoors as a means of accessing and taking control of a computer that bepasses security mechanisms. This type of exploit allows them to steal sensitive information like passwords, personal and financial data which is send back to the hacker. To learn more about these types of infections, you can refer to:
If your computer was used for online banking, has credit card information or other sensitive data on it, you should stay disconnected from the Internet until your system is fully cleaned. All passwords should be changed immediately
to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised
and change each password using a clean computer, not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router
, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read:
Although the infection has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume the computer is secure
even if the malware appears to have been removed. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired so you can never be sure that you have completely removed a rootkit. The malware may leave so many remnants behind that security tools cannot find them. Tools that claim to be able to remove rootkits cannot guarantee
that all traces of it will be removed. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat
and reinstall the OS. Please read: