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windows cannot access the specified device path or file. You may not have the appropriate permissions to access them.


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4 replies to this topic

#1 I_hate_trojans!

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Posted 01 October 2009 - 08:43 AM

Hello experts! I get the following message when I click on my internet explorer:

windows cannot access the specified device path or file. You may not have the appropriate permissions to access them.

I am the adminstrator on my machine, which runs on XP. I have tried the following:

1. installing IE8 - did not work.
2. uninstalling my AV software (McAfee) - made no difference, now I can't re-install it.

I am fairly certain there is a virus(trojan) lurking about, especially because I am re-directed to websites other than the ones I click on; my System Information is empty; and random sites pop-up when I am on the internet.

Right now, I have accessed the internet by using iexplore.exe on my flash drive.

Thanks!

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#2 garmanma

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Posted 01 October 2009 - 09:36 AM

It sounds like you have a rootkit infection


Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report for me to review.
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.

    --------------------------------------
Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
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#3 I_hate_trojans!

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Posted 02 October 2009 - 04:21 AM

Hi Garmanma,

Thanks for your reply.

I ran Win32kDiag and got the following results:

Running from: C:\Documents and Settings\Administrator\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Administrator\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...



Found mount point : C:\WINDOWS\addins\addins

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\temp\temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\tmp\tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Config\Config

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Connection Wizard\Connection Wizard

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\chsime\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\CHTIME\Applets\Applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp98\imejp98

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imjp8_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\dicts\dicts

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\shared\res\res

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\classes\classes

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\trustlib\trustlib

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files\Bind Logs\Bind Logs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\msapps\msinfo\msinfo

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QHEADLES\QHEADLES

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QSIGNOFF\QSIGNOFF

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\BATCH\BATCH

Mount point destination : \Device\__max++>\^

Cannot access: C:\WINDOWS\pchealth\helpctr\binaries\helpsvc.exe

[1] 2004-08-04 08:56:52 743936 C:\WINDOWS\$NtServicePackUninstall$\helpsvc.exe (Microsoft Corporation)

[1] 2008-04-14 01:12:21 744448 C:\WINDOWS\pchealth\helpctr\binaries\helpsvc.exe ()

[1] 2008-04-14 01:12:21 744448 C:\WINDOWS\ServicePackFiles\i386\helpsvc.exe (Microsoft Corporation)

[2] 2004-08-04 08:56:52 743936 C:\System Volume Information\_restore{D0D4C289-1775-4E84-B8F1-E8133151EDAF}\RP69\A0012591.exe (Microsoft Corporation)



Found mount point : C:\WINDOWS\pchealth\helpctr\Config\CheckPoint\CheckPoint

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\HelpFiles\HelpFiles

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\InstalledSKUs\InstalledSKUs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\System\DFS\DFS

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\Temp\Temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PIF\PIF

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Registration\CRMLog\CRMLog

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\AuthCabs\AuthCabs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\Registered

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Sun\Java\Deployment\Deployment

Mount point destination : \Device\__max++>\^

Cannot access: C:\WINDOWS\system32\eventlog.dll

[1] 2004-08-04 08:56:44 55808 C:\WINDOWS\$NtServicePackUninstall$\eventlog.dll (Microsoft Corporation)

[1] 2008-04-14 01:11:53 56320 C:\WINDOWS\ServicePackFiles\i386\eventlog.dll (Microsoft Corporation)

[1] 2008-04-14 01:11:53 61952 C:\WINDOWS\system32\eventlog.dll ()

[2] 2008-04-14 01:11:53 56320 C:\WINDOWS\system32\logevent.dll (Microsoft Corporation)

[2] 2004-08-04 08:56:44 55808 C:\System Volume Information\_restore{D0D4C289-1775-4E84-B8F1-E8133151EDAF}\RP69\A0012205.dll (Microsoft Corporation)

[2] 2004-08-04 08:56:44 55808 C:\System Volume Information\_restore{D0D4C289-1775-4E84-B8F1-E8133151EDAF}\RP69\A0013551.dll (Microsoft Corporation)



Cannot access: C:\WINDOWS\system32\MRT.exe

[1] 2009-08-28 22:38:20 24689600 C:\WINDOWS\system32\MRT.exe ()

[2] 2009-02-25 13:55:00 24768960 C:\System Volume Information\_restore{D0D4C289-1775-4E84-B8F1-E8133151EDAF}\RP23\A0002481.exe (Microsoft Corporation)

[2] 2009-04-06 15:57:24 24921544 C:\System Volume Information\_restore{D0D4C289-1775-4E84-B8F1-E8133151EDAF}\RP31\A0003910.exe (Microsoft Corporation)

[2] 2009-05-07 08:16:29 24699336 C:\System Volume Information\_restore{D0D4C289-1775-4E84-B8F1-E8133151EDAF}\RP39\A0005567.exe (Microsoft Corporation)

[2] 2009-06-01 17:51:12 23635392 C:\System Volume Information\_restore{D0D4C289-1775-4E84-B8F1-E8133151EDAF}\RP52\A0009471.exe (Microsoft Corporation)

[2] 2009-07-07 16:10:56 24539592 C:\System Volume Information\_restore{D0D4C289-1775-4E84-B8F1-E8133151EDAF}\RP68\A0010350.exe (Microsoft Corporation)

[2] 2009-07-30 01:49:14 24281536 C:\System Volume Information\_restore{D0D4C289-1775-4E84-B8F1-E8133151EDAF}\RP82\A0015108.exe (Microsoft Corporation)



Cannot access: C:\WINDOWS\system32\wbem\SET14.tmp

[1] 2009-02-06 11:10:02 227840 C:\WINDOWS\system32\wbem\SET14.tmp ()



Cannot access: C:\WINDOWS\system32\wbem\SET1C.tmp

[1] 2009-02-06 11:10:02 227840 C:\WINDOWS\system32\wbem\SET1C.tmp ()



Cannot access: C:\WINDOWS\system32\wbem\SET8.tmp

[1] 2009-02-06 11:10:02 227840 C:\WINDOWS\system32\wbem\SET8.tmp ()



Cannot access: C:\WINDOWS\system32\wbem\SETC.tmp

[1] 2009-02-06 11:10:02 227840 C:\WINDOWS\system32\wbem\SETC.tmp ()



Cannot access: C:\WINDOWS\system32\wbem\wmiprvse.exe

[1] 2009-02-06 10:41:05 227840 C:\WINDOWS\$hf_mig$\KB956572\SP2QFE\wmiprvse.exe (Microsoft Corporation)

[1] 2009-02-06 11:10:02 227840 C:\WINDOWS\$hf_mig$\KB956572\SP3GDR\wmiprvse.exe (Microsoft Corporation)

[1] 2009-02-06 11:15:13 227840 C:\WINDOWS\$hf_mig$\KB956572\SP3QFE\wmiprvse.exe (Microsoft Corporation)

[1] 2009-02-06 17:39:29 227840 C:\WINDOWS\$NtServicePackUninstall$\wmiprvse.exe (Microsoft Corporation)

[1] 2008-04-14 01:12:40 218112 C:\WINDOWS\$NtUninstallKB956572$\wmiprvse.exe (Microsoft Corporation)

[1] 2004-08-04 08:56:58 218112 C:\WINDOWS\$NtUninstallKB956572_0$\wmiprvse.exe (Microsoft Corporation)

[1] 2008-04-14 01:12:40 218112 C:\WINDOWS\ServicePackFiles\i386\wmiprvse.exe (Microsoft Corporation)

[1] 2009-02-06 17:39:29 227840 C:\WINDOWS\SoftwareDistribution\Download\51401b498f4675531d9efb941ee01ef3\SP2GDR\wmiprvse.exe (Microsoft Corporation)

[1] 2009-02-06 10:41:05 227840 C:\WINDOWS\SoftwareDistribution\Download\51401b498f4675531d9efb941ee01ef3\SP2QFE\wmiprvse.exe (Microsoft Corporation)

[1] 2009-02-06 11:10:02 227840 C:\WINDOWS\SoftwareDistribution\Download\51401b498f4675531d9efb941ee01ef3\SP3GDR\wmiprvse.exe (Microsoft Corporation)

[1] 2009-02-06 11:15:13 227840 C:\WINDOWS\SoftwareDistribution\Download\51401b498f4675531d9efb941ee01ef3\SP3QFE\wmiprvse.exe (Microsoft Corporation)

[1] 2009-02-06 11:10:02 227840 C:\WINDOWS\system32\dllcache\wmiprvse.exe (Microsoft Corporation)

[1] 2009-02-06 11:10:02 227840 C:\WINDOWS\system32\wbem\wmiprvse.exe ()

[2] 2004-08-04 08:56:58 218112 C:\System Volume Information\_restore{D0D4C289-1775-4E84-B8F1-E8133151EDAF}\RP23\A0002515.exe (Microsoft Corporation)

[2] 2009-02-06 17:39:29 227840 C:\System Volume Information\_restore{D0D4C289-1775-4E84-B8F1-E8133151EDAF}\RP69\A0011348.dll (Microsoft Corporation)

[2] 2009-02-06 17:39:29 227840 C:\System Volume Information\_restore{D0D4C289-1775-4E84-B8F1-E8133151EDAF}\RP69\A0013644.exe (Microsoft Corporation)



Found mount point : C:\WINDOWS\WinSxS\InstallTemp\InstallTemp

Mount point destination : \Device\__max++>\^



Finished!



The log file has the following information:
Volume in drive C has no label.
Volume Serial Number is 8CCE-E76A

Directory of C:\WINDOWS\$hf_mig$\KB968389\SP2QFE

06/02/2009 19:46 408,064 netlogon.dll
1 File(s) 408,064 bytes

Directory of C:\WINDOWS\$NtServicePackUninstall$

04/08/2004 08:56 180,224 scecli.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

04/08/2004 08:56 407,040 netlogon.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

04/08/2004 08:56 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

14/04/2008 01:12 181,248 scecli.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

14/04/2008 01:12 407,040 netlogon.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

14/04/2008 01:11 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32

14/04/2008 01:12 181,248 scecli.dll

Directory of C:\WINDOWS\system32

14/04/2008 01:12 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

14/04/2008 01:11 61,952 eventlog.dll
3 File(s) 650,240 bytes

Total Files Listed:
10 File(s) 2,345,984 bytes
0 Dir(s) 55,455,977,472 bytes free



Hope all this means something to you!

Many thanks.

#4 garmanma

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Posted 02 October 2009 - 07:44 PM

Now that you were successful in creating those two logs you need to post them in our HJT forum:
First, try to run a DDS / HJT log as outlined in our preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
If it won't run, don't worry, just give a brief description and tell them that these logs were all you could get to run successfully
Post them here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

The HJT team is extremely busy, so be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 Orange Blossom

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Posted 30 November 2009 - 05:55 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/275132/windows-cannot-access-the-specified-device-path-or-file-you-may-not-have-the-appropriate-permissions-to-access-them/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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