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police pro malware


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9 replies to this topic

#1 oumsammy

oumsammy

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Posted 01 October 2009 - 07:34 AM

Hi! My 2 year old clicked on something and I have windows police pro infecting my system. I was able to disable it by running smitfraudfix.exe in safe mode, but it's still on my computer and I can't remove it entirely. Please help!
Thanks so much!

DDS log:

DDS (Ver_09-09-29.01) - NTFSx86
Run by Compaq_Owner at 7:58:29.40 on Thu 10/01/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1256.20.1033.18.447.25 [GMT -4:00]

AV: Spyware Doctor with AntiVirus *On-access scanning enabled* (Updated) {D3C23B96-C9DC-477F-8EF1-69AF17A6EFF6}
AV: Norton AntiVirus *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\brss01a.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\Common Files\Logitech\QCDriver2\LVCOMS.EXE
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Compaq Connections\6750491\Program\Compaq Connections.exe
C:\Program Files\Samsung\Digimax Viewer 2.1\STImgBrowser.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Adobe Media Player\Adobe Media Player.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k bthsvcs
C:\Program Files\Norton AntiVirus\Engine\16.7.2.11\ccSvcHst.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\Engine\16.7.2.11\ccSvcHst.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Norton AntiVirus\Engine\16.7.2.11\ccSvcHst.exe
C:\Program Files\Norton AntiVirus\Engine\16.7.2.11\ccSvcHst.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\Spyware Doctor\pctsGui.exe
C:\Documents and Settings\Compaq_Owner.YOUR-22CA86D5C4\Desktop\dds.scr

============== Pseudo HJT Report ===============

uWindow Title = Windows Internet Explorer provided by Yahoo!
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn4\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn4\yt.dll
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton antivirus\engine\16.7.2.11\IPSBHO.DLL
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.3.4501.1418\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_B7C5AC242193BB3E.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn4\YTSingleInstance.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn4\yt.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [Messenger (Yahoo!)] "c:\program files\yahoo!\messenger\YahooMessenger.exe" -quiet
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [RegistryMechanic] c:\program files\registry mechanic\RegMech.exe /H
uRunOnce: [RegistryMechanic] c:\program files\registry mechanic\RegMech.exe /F
mRun: [SunJavaUpdateSched] c:\program files\java\j2re1.4.2_03\bin\jusched.exe
mRun: [hpsysdrv] c:\windows\system\hpsysdrv.exe
mRun: [iTunesHelper] c:\program files\itunes\iTunesHelper.exe
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [VTTimer] VTTimer.exe
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [AlcxMonitor] ALCXMNTR.EXE
mRun: [LVCOMS] c:\program files\common files\logitech\qcdriver2\LVCOMS.EXE
mRun: [RealTray] c:\program files\real\realplayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [KBD] c:\hp\kbd\KBD.EXE
mRun: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [ISTray] "c:\program files\spyware doctor\pctsTray.exe"
StartupFolder: c:\docume~1\compaq~1.you\startm~1\programs\startup\adobem~1.lnk - c:\program files\adobe media player\Adobe Media Player.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\compaq~1.lnk - c:\program files\compaq connections\6750491\program\Compaq Connections.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digima~1.lnk - c:\program files\samsung\digimax viewer 2.1\STImgBrowser.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpphot~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\status~1.lnk - c:\program files\brother\brmfcmon\BrMfcWnd.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\winzip~1.lnk - c:\program files\winzip\WZQKPICK.EXE
uPolicies-explorer: NoSetActiveDesktop = 1 (0x1)
mPolicies-explorer: NoSetActiveDesktop = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\mi1933~1\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office12\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1224688285046
DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {C228AEDD-FC47-11D3-AF87-D128A9381404} - hxxp://www.link-systems.com/~sdk/SDK/paste/lsiw2k.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://l.yimg.com/jh/games/web_games/popcap/chuzzle/popcaploader_v6.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

============= SERVICES / DRIVERS ===============

R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2009-10-1 206256]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nav\1007020.00b\SymEFA.sys [2009-9-8 310320]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\nav\1007020.00b\BHDrvx86.sys [2009-9-8 259632]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nav\1007020.00b\cchpx86.sys [2009-9-8 482432]
R1 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20090916.003\IDSXpx86.sys [2009-9-16 329080]
R2 EraserSvc10922;Symantec Eraser Service;c:\program files\norton antivirus\engine\16.7.2.11\ccSvcHst.exe [2009-9-8 117640]
R2 Norton AntiVirus;Norton AntiVirus;c:\program files\norton antivirus\engine\16.7.2.11\ccSvcHst.exe [2009-9-8 117640]
R2 sdAuxService;PC Tools Auxiliary Service;c:\program files\spyware doctor\pctsAuxs.exe [2009-10-1 348824]
R2 sdCoreService;PC Tools Security Service;c:\program files\spyware doctor\pctsSvc.exe [2009-10-1 1097096]
R2 YahooAUService;Yahoo! Updater;c:\program files\yahoo!\softwareupdate\YahooAUService.exe [2008-11-9 602392]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20090927.019\NAVENG.SYS [2009-9-27 84912]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20090927.019\NAVEX15.SYS [2009-9-27 1323568]
R3 PID_0920;Logitech QuickCam Express(PID_0920);c:\windows\system32\drivers\LV532AV.SYS [2008-4-29 152576]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-8-26 102448]
S3 FANTOM;LEGO MINDSTORMS NXT Driver;c:\windows\system32\drivers\fantom.sys [2007-5-30 39424]
S3 getPlus® Helper;getPlus® Helper;c:\program files\nos\bin\getPlus_HelperSvc.exe [2009-2-7 33752]
UnknownUnknown cfthtvtwig;cfthtvtwig; [x]

=============== Created Last 30 ================

2009-10-01 07:00 159,600 a------- c:\windows\system32\drivers\pctgntdi.sys
2009-10-01 07:00 206,256 a------- c:\windows\system32\drivers\PCTCore.sys
2009-10-01 07:00 86,888 a------- c:\windows\system32\drivers\PCTAppEvent.sys
2009-10-01 07:00 7,396 a------- c:\windows\system32\drivers\pctcore.cat
2009-10-01 07:00 <DIR> --d----- c:\program files\common files\PC Tools
2009-10-01 07:00 64,392 a------- c:\windows\system32\drivers\pctplsg.sys
2009-10-01 07:00 <DIR> --d----- c:\program files\Spyware Doctor
2009-10-01 07:00 <DIR> --d----- c:\docume~1\compaq~1.you\applic~1\PC Tools
2009-10-01 07:00 <DIR> --d----- c:\docume~1\alluse~1\applic~1\PC Tools
2009-09-29 19:18 2,260 a------- c:\windows\system32\tmp.reg
2009-09-29 19:01 46,640 a------- c:\windows\system32\msln.exe
2009-09-29 18:38 0 a------- c:\windows\__tmp_rar_sfx_access_check_431234
2009-09-28 13:57 <DIR> a-d----- c:\windows\system32\images
2009-09-28 13:21 213,024 a------- c:\windows\system32\drivers\str.sys
2009-09-28 13:20 75,264 a------- c:\windows\system32\drivers\cutaidixlpciid.sys
2009-09-28 13:19 <DIR> --d----- c:\program files\Windows Police Pro
2009-09-09 12:58 0 a------- c:\windows\system32\41.exe
2009-09-09 12:57 0 a------- c:\windows\system32\winhelper.dll
2009-09-08 20:14 153,088 -c------ c:\windows\system32\dllcache\triedit.dll

==================== Find3M ====================

2009-08-18 21:42 124,976 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-08-18 21:42 60,808 a------- c:\windows\system32\S32EVNT1.DLL
2009-08-18 21:42 7,456 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-08-18 21:42 806 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-08-18 14:59 36,400 a----r-- c:\windows\system32\drivers\SymIM.sys
2009-08-05 05:01 204,800 a------- c:\windows\system32\mswebdvd.dll
2009-07-17 15:01 58,880 a------- c:\windows\system32\atl.dll
2009-07-12 12:21 233,472 a------- c:\windows\system32\wmpdxm.dll
2009-07-03 13:09 915,456 a------- c:\windows\system32\wininet.dll
2008-04-28 09:53 13,109,241 ac------ c:\program files\via_hyperionpro_v517a.zip
2008-04-28 09:45 900,591 ac------ c:\program files\usbf_110.zip
2007-04-27 21:55 8,183,675 ac------ c:\program files\gmaker.exe
2007-03-10 14:05 25,755,448 ac------ c:\program files\wmp11-windowsxp-x86-enu.exe
2007-03-10 14:04 2,374,144 ac------ c:\program files\Carioca Rummy-eng.msi
2007-03-10 14:04 5,186,048 ac------ c:\program files\WindowsDefender.msi
2007-03-10 14:03 15,505,200 ac------ c:\program files\IE7-WindowsXP-x86-enu.exe
2006-12-22 22:14 17,602,632 ac------ c:\program files\yie7setup_news.exe
2006-06-21 16:37 16,123,176 ac------ c:\program files\Install_Messenger.exe

============= FINISH: 8:01:15.37 ===============

Attached Files



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#2 Buckeye_Sam

Buckeye_Sam

    Malware Expert


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Posted 02 October 2009 - 04:06 PM

Hello! :(
My name is Sam and I will be helping you.

In order to see what's going on with your computer I'll ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.



Please download ComboFix from one of these locations:

Link 1
Link 2
Link 3

Important!
You should NOT use Combofix unless you have been instructed to do so by a Malware Removal Expert.
It is intended by its creator to be used under the guidance and supervision of an Malware Removal Expert, not for private use.
Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.



Make sure that you save ComboFix.exe to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

  • Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#3 oumsammy

oumsammy
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Posted 02 October 2009 - 09:32 PM

Thank you so much, Sam!
I ran the combofix that you recommended. It told me to write this down:
C:\WINDOWS\system32\drivers\gasfkyilffifet.sys
C:\WINDOWS\system32\gasfkylipmuewi.dll
C:\WINDOWS\system32\gasfkycdyrldvg.dat
C:\WINDOWS\system32\gasfkyrfoufrmx.dll
C:\WINDOWS\system32\gasfkyvvrisyne.dat
C:\WINDOWS\system32\gasfkylidwanqu.dll

It took over an hour to do the entire scan. I attached the log that it prepared. Do I need to do anything further, or should it be set now?

By the way, my screen name oumsammy, means Sammy's Mom....my almost- 3- yr old, Sammy, is the culprit that clicked on something and caused this whole mess!
Thank you thank you thank you,
Marisa

Attached Files



#4 Buckeye_Sam

Buckeye_Sam

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Posted 03 October 2009 - 09:03 AM

I've got a couple little ones myself, though not as young as yours. :(

Copy and paste ALL the following text in the Quote box below into Notepad.
Click on File(in the menu at the top)>Save as../Save as Type: 'All Files' /File name: CFScript to your desktop.

Driver::
cfthtvtwig

Rootkit::
c:\windows\system32\drivers\cutaidixlpciid.sys

RegLock::
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}]
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}]
Prior to running Combofix.exe you should disable your antivirus program.

Now drag then drop the CFScript file onto ComboFix.exe as seen in the image below.

Posted Image

This will start ComboFix again.
After reboot, (in case it asks to reboot), post the contents of Combofix.txt in your next reply.



=======================


Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


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#5 oumsammy

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Posted 04 October 2009 - 10:38 PM

Hi Sam!
I'm not sure where I saved the Combofix log this time. I thought I selected desktop, but I guess I didn't. I found a combofix txt document in the C: folder and attached it. Is this the same thing?

This is the Malwarebytes' Anti-Malware log:

Malwarebytes' Anti-Malware 1.41
Database version: 2904
Windows 5.1.2600 Service Pack 3

10/4/2009 11:21:27 AM
mbam-log-2009-10-04 (11-21-27).txt

Scan type: Quick Scan
Objects scanned: 117290
Time elapsed: 9 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\C:/WINDOWS/Downloaded Program Files/CONFLICT.1/popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Windows Police Pro (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Windows Police Pro (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Windows Police Pro (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\WINDOWS\Downloaded Program Files\CONFLICT.1\popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\sunjavaupdatesched (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\Compaq_Owner.YOUR-22CA86D5C4\Start Menu\Programs\Windows Police Pro (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\Downloaded Program Files\CONFLICT.1\popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.
C:\Documents and Settings\Compaq_Owner.YOUR-22CA86D5C4\Start Menu\Programs\Windows Police Pro\Windows Police Pro.lnk (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Documents and Settings\Compaq_Owner.YOUR-22CA86D5C4\Desktop\Windows Police Pro.lnk (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe (Trojan.Agent) -> Delete on reboot.


Thanks again!

Attached Files



#6 Buckeye_Sam

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Posted 05 October 2009 - 07:35 AM

That looks pretty good to me. How is your computer behaving now? Any problems?
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#7 oumsammy

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Posted 05 October 2009 - 09:13 AM

Is it really fixed?!
It seems to be behaving normally.... at start up it does give the message: unicode not supported. After I click ok, the next messge says: server unavailable : switch to or retry (it's been doing the second one for a few months now.)
Is it safe (or as safe as it ever was) to access my online banking or credit card stuff?
Thank you sooooooooo much!!!!!!
I added the bleeping computer link to my facebook page........
Marisa

#8 Buckeye_Sam

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Posted 06 October 2009 - 07:31 AM

Tell me more about this error message that you're getting. When exactly does it occur?


In the meantime, here are some final steps and recommendations for you.


We need to remove Combofix now that we're done with it.
  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK

  • Posted Image



==================



Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
  • Disable and Enable System Restore. - You should disable and reenable system restore to make sure there are no infected files found in a restore point left over from what we have just cleaned.

    You can find instructions on how to enable and reenable system restore here:

    Windows XP System Restore Guide

    Renable system restore with instructions from tutorial above

  • Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

    See this link for a listing of some online & their stand-alone antivirus programs:

    Virus, Spyware, and Malware Protection and Removal Resources

  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

    For a tutorial on Firewalls and a listing of some available ones see the link below:

    Understanding and Using Firewalls

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

    A tutorial on installing & using this product can be found here:

    Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

:( :(
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


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#9 oumsammy

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Posted 08 October 2009 - 09:31 AM

Hi Sam!
The 'unicode not supported' message is right at startup and it comes from the "registry mechanic."
the "server unavailable" message is right after that, also right at startup....
Thanks again for everything

#10 Buckeye_Sam

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Posted 08 October 2009 - 05:47 PM

That's from a buggy version of Registry Mechanic. I did find a work around that you can try.

Click Start>Settings>Control Panel and open 'Regional Language Options'

1. Click on Regional Options tab and note the Language used under "Standards and Formats"

2. Click on Advance tab and note the language used under "Language used for Non-Unicode Programs"

If under the Advance tab, you have selected a language other that English. Please try and change this to "US English" as this would resolve the problem.


Let me know if that resolves that issue and if you still get the server unavailable message.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


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