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How do I fix the problems in this Log?


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3 replies to this topic

#1 cort64

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Posted 01 October 2009 - 07:12 AM

As you can see from the log file there are a number of service related files missing. The result is that a number of things no longer work. For example, no spool service means I cannot print. What caused this and how do I fix it?
DDS (Ver_09-09-29.01) - NTFSx86
Run by Matthew at 21:58:58.61 on Thu 01/10/2009
Internet Explorer: 8.0.6001.18813
Microsoft® Windows Vista™ Ultimate 6.0.6002.2.1252.61.1033.18.4094.2006 [GMT 10:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: AVG Anti-Virus Free *enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: Spybot - Search and Destroy *disabled* (Updated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\rundll32.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files (x86)\Lavasoft\Ad-Aware\aawservice.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\rundll32.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files (x86)\AVG\AVG8\avgtray.exe
C:\Program Files (x86)\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files (x86)\Logitech\QuickCam\Quickcam.exe
C:\Program Files (x86)\Analog Devices\Core\smax4pnp.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskeng.exe
C:\PROGRA~2\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVCSer64.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Windows\Microsoft.NET\Framework64\v3.0\Windows Communication Foundation\SMSvcHost.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVCSer64.exe
C:\Program Files (x86)\Common Files\LogiShrd\LVMVFM\LVPrS64H.exe
C:\PROGRA~2\AVG\AVG8\avgrsa.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\PROGRA~2\AVG\AVG8\avgemc.exe
C:\Program Files (x86)\AVG\AVG8\avgcsrvx.exe
D:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
C:\Program Files (x86)\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Windows\splwow64.exe
F:\Downloads\Jacker.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\SysWow64\Macromed\Flash\FlashUtil10c.exe
C:\Windows\regedit.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
F:\Downloads\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com.au/
mLocal Page = c:\windows\syswow64\blank.htm
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - d:\progra~1\spybot~1\SDHelper.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files (x86)\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files (x86)\java\jre6\bin\jp2ssv.dll
uRun: [MsnMsgr] "c:\program files (x86)\windows live\messenger\MsnMsgr.Exe" /background
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRunOnce: [Shockwave Updater] c:\windows\syswow64\adobe\shockw~1\SWHELP~3.EXE -Update -1103472 -"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; InfoPath.2; .NET CLR 3.0.30729)" -"http://www.habbo.com.au/client"
mRun: [AVG8_TRAY] c:\progra~2\avg\avg8\avgtray.exe
mRun: [LogitechCommunicationsManager] "c:\program files (x86)\common files\logishrd\lcommgr\Communications_Helper.exe"
mRun: [LogitechQuickCamRibbon] "c:\program files (x86)\logitech\quickcam\Quickcam.exe" /hide
mRun: [SoundMAXPnP] c:\program files (x86)\analog devices\core\smax4pnp.exe
mRun: [SunJavaUpdateSched] "c:\program files (x86)\java\jre6\bin\jusched.exe"
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-explorer: ForceActiveDesktopOn = 0 (0x0)
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~2\micros~1\office12\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~2\micros~1\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - d:\progra~1\spybot~1\SDHelper.dll
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
TCP: {6101B56B-200A-41A3-BC7C-5D4903B34040} = 123.200.191.17,123.200.191.18
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files (x86)\logitech\desktop messenger\8876480\program\GAPlugProtocol-8876480.dll

============= SERVICES / DRIVERS ===============

R0 nvstor64;nvstor64;c:\windows\system32\drivers\nvstor64.sys --> c:\windows\system32\drivers\nvstor64.sys [?]
R1 AvgLdx64;AVG AVI Loader Driver x64;c:\windows\system32\drivers\avgldx64.sys --> c:\windows\system32\drivers\avgldx64.sys [?]
R1 AvgMfx64;AVG On-access Scanner Minifilter Driver x64;c:\windows\system32\drivers\avgmfx64.sys --> c:\windows\system32\drivers\avgmfx64.sys [?]
R1 AvgTdiA;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdia.sys --> c:\windows\system32\drivers\avgtdia.sys [?]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~2\avg\avg8\avgemc.exe [2008-6-6 908056]
R2 avg8wd;AVG8 WatchDog;c:\progra~2\avg\avg8\avgwdsvc.exe [2008-6-6 297752]
R2 LVPrcS64;Process Monitor;c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe [2008-7-26 187928]
R2 SBSDWSCService;SBSD Security Center Service;d:\program files\spybot - search & destroy\SDWinSec.exe [2008-4-11 1153368]
R3 LVPr2M64;Logitech LVPr2M64 Driver;c:\windows\system32\drivers\lvpr2m64.sys --> c:\windows\system32\drivers\LVPr2M64.sys [?]
S3 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;c:\windows\microsoft.net\framework64\v2.0.50727\mscorsvw.exe [2009-5-31 89920]
S3 lvpopf64;Logitech POP Suppression Filter;c:\windows\system32\drivers\lvpopf64.sys --> c:\windows\system32\drivers\lvpopf64.sys [?]
S3 LVRS64;Logitech RightSound Filter Driver;c:\windows\system32\drivers\lvrs64.sys --> c:\windows\system32\drivers\lvrs64.sys [?]
S3 LVUSBS64;Logitech USB Monitor Filter;c:\windows\system32\drivers\lvusbs64.sys --> c:\windows\system32\drivers\LVUSBS64.sys [?]
S3 LVUVC64;Logitech QuickCam Pro 9000(UVC);c:\windows\system32\drivers\lvuvc64.sys --> c:\windows\system32\drivers\lvuvc64.sys [?]
S3 PerfHost;Performance Counter DLL Host;c:\windows\syswow64\perfhost.exe [2008-6-3 19968]
S4 nvrd64;NVIDIA nForce™ RAID Class Driver;c:\windows\system32\drivers\nvrd64.sys --> c:\windows\system32\drivers\nvrd64.sys [?]

============== File Associations ===============

JSEFile=c:\windows\syswow64\WScript.exe "%1" %*

=============== Created Last 30 ================

2009-09-30 06:55 <DIR> --d----- c:\programdata\Apple Computer
2009-09-30 06:00 <DIR> --d----- c:\program files (x86)\Sony
2009-09-11 06:13 302,592 a------- c:\windows\system32\wlansec.dll
2009-09-11 06:13 293,376 a------- c:\windows\system32\wlanmsm.dll
2009-09-11 06:13 127,488 a------- c:\windows\system32\L2SecHC.dll
2009-09-11 06:13 65,024 a------- c:\windows\system32\wlanapi.dll
2009-09-11 06:02 2,868,224 a------- c:\windows\system32\mf.dll
2009-09-11 06:00 105,984 a------- c:\windows\system32\netiohlp.dll
2009-09-11 06:00 27,136 a------- c:\windows\system32\NETSTAT.EXE
2009-09-11 06:00 19,968 a------- c:\windows\system32\ARP.EXE
2009-09-11 06:00 10,240 a------- c:\windows\system32\finger.exe
2009-09-11 06:00 9,728 a------- c:\windows\system32\TCPSVCS.EXE
2009-09-11 06:00 8,704 a------- c:\windows\system32\HOSTNAME.EXE
2009-09-11 06:00 17,920 a------- c:\windows\system32\ROUTE.EXE
2009-09-11 06:00 17,920 a------- c:\windows\system32\netevent.dll
2009-09-11 06:00 11,264 a------- c:\windows\system32\MRINFO.EXE
2009-09-05 01:54 94,208 a------- c:\windows\system32\QuickTimeVR.qtx
2009-09-05 01:54 69,632 a------- c:\windows\system32\QuickTime.qts
2009-09-03 15:12 45 a------- c:\users\matthew\jagex_runescape_preferences2.dat
2009-09-03 14:25 4,240,384 a------- c:\windows\system32\GameUXLegacyGDFs.dll
2009-09-03 14:25 28,672 a------- c:\windows\system32\Apphlpdm.dll

==================== Find3M ====================

2009-09-22 16:56 37 a------- c:\users\matthew\jagex_runescape_preferences.dat
2009-09-10 14:54 38,224 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-08-29 12:42 331,776 a------- c:\windows\apppatch\apppatch64\AcLayers.dll
2009-08-29 12:42 284,672 a------- c:\windows\apppatch\apppatch64\AcGenral.dll
2009-08-29 12:42 100,352 a------- c:\windows\apppatch\apppatch64\acspecfc.dll
2009-08-29 12:30 173,056 a------- c:\windows\apppatch\AcXtrnal.dll
2009-08-29 12:30 458,752 a------- c:\windows\apppatch\AcSpecfc.dll
2009-08-29 12:30 2,159,616 a------- c:\windows\apppatch\AcGenral.dll
2009-08-29 12:30 542,720 a------- c:\windows\apppatch\AcLayers.dll
2009-07-25 05:23 411,368 a------- c:\windows\system32\deploytk.dll
2009-07-22 07:52 915,456 a------- c:\windows\system32\wininet.dll
2009-07-22 07:47 109,056 a------- c:\windows\system32\iesysprep.dll
2009-07-22 07:47 71,680 a------- c:\windows\system32\iesetup.dll
2009-07-22 06:13 133,632 a------- c:\windows\system32\ieUnatt.exe
2009-07-17 23:54 71,680 a------- c:\windows\system32\atl.dll
2009-07-15 22:40 8,147,456 a------- c:\windows\system32\wmploc.DLL
2009-07-15 22:39 313,344 a------- c:\windows\system32\wmpdxm.dll
2009-07-15 22:39 4,096 a------- c:\windows\system32\dxmasf.dll
2009-07-15 22:39 7,680 a------- c:\windows\system32\spwmp.dll
2009-05-31 13:26 143,360 a------- c:\windows\inf\infstrng.dat
2009-05-31 13:26 86,016 a------- c:\windows\inf\infstor.dat
2009-05-31 13:26 51,200 a------- c:\windows\inf\infpub.dat
2009-05-31 13:18 665,600 a------- c:\windows\inf\drvindex.dat
2008-12-02 19:03 56 a---h--- c:\programdata\ezsidmv.dat
2008-12-02 19:03 56 a---h--- c:\progra~3\ezsidmv.dat
2008-10-19 09:03 99,384 a------- c:\users\matthew\appdata\roaming\inst.exe
2008-10-19 09:03 82,816 a------- c:\users\matthew\appdata\roaming\pcouffin.sys
2008-06-06 00:11 174 a--sh--- c:\program files (x86)\desktop.ini
2006-11-03 01:14 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-03 01:14 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-03 01:14 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-03 01:14 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 20:52 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 20:52 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 20:52 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 20:52 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2009-06-24 22:20 16,384 a--sh--- c:\windows\system32\config\systemprofile\appdata\local\microsoft\windows\history\history.ie5\index.dat
2009-06-24 22:20 32,768 a--sh--- c:\windows\system32\config\systemprofile\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2009-06-24 22:20 16,384 a--sh--- c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\index.dat
2009-06-24 22:20 16,384 a--sh--- c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\ietldcache\index.dat
2009-06-24 22:20 16,384 a--sh--- c:\windows\syswow64\config\systemprofile\appdata\local\microsoft\windows\history\history.ie5\index.dat
2009-06-24 22:20 32,768 a--sh--- c:\windows\syswow64\config\systemprofile\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2009-06-24 22:20 16,384 a--sh--- c:\windows\syswow64\config\systemprofile\appdata\roaming\microsoft\windows\cookies\index.dat
2009-06-24 22:20 16,384 a--sh--- c:\windows\syswow64\config\systemprofile\appdata\roaming\microsoft\windows\ietldcache\index.dat

============= FINISH: 22:00:04.82 ===============

Attached Files



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#2 pwgib

pwgib

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Posted 19 October 2009 - 03:15 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
PW

#3 cort64

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Posted 19 October 2009 - 01:54 PM

Thanks for your reply. Everything appears to be in order now. I used system restore to return to an earlier date and the problems have been resolved.

I appreciate you taking the time to respond.

#4 teacup61

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Posted 20 October 2009 - 07:53 AM

Thanks for letting us know. :(

Since this issue appears resolved ... this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
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