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Infected with windows defender trojan virus


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2 replies to this topic

#1 jemcintosh

jemcintosh

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  • Local time:01:11 PM

Posted 30 September 2009 - 10:35 PM

DDS (Ver_09-09-29.01) - NTFSx86
Run by Jessie at 20:24:13.16 on Wed 09/30/2009
Internet Explorer: 7.0.6000.16890
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.1.1033.18.1014.123 [GMT -7:00]

AV: McAfee VirusScan *On-access scanning enabled* (Outdated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
SP: McAfee VirusScan *enabled* (Updated) {C78B3C70-4777-4742-BB91-9D615CC575E6}
SP: Lavasoft Ad-Watch Live! *enabled* (Updated) {67844DAE-4F77-4D69-9457-98E8CFFDAA22}
SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\agrsmsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe







DDS (Ver_09-09-29.01) - NTFSx86
Run by Jessie at 20:24:13.16 on Wed 09/30/2009
Internet Explorer: 7.0.6000.16890
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.1.1033.18.1014.123 [GMT -7:00]

AV: McAfee VirusScan *On-access scanning enabled* (Outdated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
SP: McAfee VirusScan *enabled* (Updated) {C78B3C70-4777-4742-BB91-9D615CC575E6}
SP: Lavasoft Ad-Watch Live! *enabled* (Updated) {67844DAE-4F77-4D69-9457-98E8CFFDAA22}
SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\agrsmsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\PROGRA~1\McAfee\MPS\mps.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
c:\Toshiba\IVP\swupdate\swupdtmr.exe
C:\Windows\system32\TODDSrv.exe
C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\iPod\bin\iPodService.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\wuauclt.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\ltmoh\ltmoh.exe
C:\Program Files\Toshiba\Power Saver\TPwrMain.exe
C:\Program Files\McAfee\MPS\mpsevh.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Toshiba\SmoothView\SmoothView.exe
C:\Program Files\Toshiba\FlashCards\TCrdMain.exe
C:\Program Files\Toshiba\ConfigFree\NDSTray.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Toshiba\Utilities\KeNotify.exe
C:\Toshiba\IVP\ISM\pinger.exe
C:\Program Files\McAfee\MSK\mskagent.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Toshiba\TOSCDSPD\TOSCDSPD.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\ProgramData\188a658\WP188a.exe
C:\Program Files\McAfee Security Scan\1.0.150\SSScheduler.exe
C:\Program Files\FrostWire\FrostWire.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Toshiba\ConfigFree\CFSwMgr.exe
C:\Program Files\Windows Mail\WinMail.exe
c:\PROGRA~1\mcafee\msc\mcuimgr.exe
C:\Program Files\Internet Explorer\IEUser.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Users\Jessie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\DNLTRLO8\dds[1].scr
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://today.ask.com/frostwire?o=101676&l=dis
uDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
mDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
uInternet Settings,ProxyOverride = *.local
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: AskBar BHO: {201f27d4-3704-41d6-89c1-aa35e39143ed} - c:\program files\askbardis\bar\bin\askBar.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\progra~1\mcafee\viruss~1\scriptcl.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.2.4204.1700\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_B7C5AC242193BB3E.dll
TB: Ask Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - c:\program files\askbardis\bar\bin\askBar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
uRun: [TOSCDSPD] c:\program files\toshiba\toscdspd\toscdspd.exe
uRun: [ares] "c:\program files\ares\Ares.exe" -h
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [Windows PC Defender] "c:\programdata\188a658\WP188a.exe" /s /d
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [LtMoh] c:\program files\ltmoh\Ltmoh.exe
mRun: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
mRun: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe
mRun: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
mRun: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
mRun: [NDSTray.exe] NDSTray.exe
mRun: [HWSetup] c:\program files\toshiba\utilities\HWSetup.exe hwSetUP
mRun: [SVPWUTIL] c:\program files\toshiba\utilities\SVPWUTIL.exe SVPwUTIL
mRun: [KeNotify] c:\program files\toshiba\utilities\KeNotify.exe
mRun: [PINGER] c:\toshiba\ivp\ism\pinger.exe /run
mRun: [MskAgentexe] c:\program files\mcafee\msk\MskAgent.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [mcagent_exe] c:\program files\mcafee.com\agent\mcagent.exe /runkey
mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe
StartupFolder: c:\users\jessie\appdata\roaming\micros~1\windows\startm~1\programs\startup\frostw~1.lnk - c:\program files\frostwire\FrostWire.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\1.0.150\SSScheduler.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office12\EXCEL.EXE/3000
IE: {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - c:\program files\pokerstars\PokerStarsUpdate.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\npjpi160.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~4\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office12\REFIEBAR.DLL
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader3.cab
DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Notify: igfxcui - igfxdev.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\jessie\appdata\roaming\mozilla\firefox\profiles\tflrqnmc.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.search.selectedEngine - Ask
FF - prefs.js: browser.startup.homepage - hxxp://today.ask.com/frostwire?o=101676&l=dis
FF - prefs.js: keyword.URL - hxxp://toolbar.ask.com/toolbarv/askRedirect?o=101664&gct=&gc=1&q=
FF - plugin: c:\program files\google\update\1.2.183.7\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava11.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava12.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava13.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava14.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava32.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjpi160.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npoji610.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

---- FIREFOX POLICIES ----
pref(dom.disable_open_during_load, true);
============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-6-15 64160]

=============== Created Last 30 ================

2009-09-30 18:09 <DIR> --dsh--- c:\users\jessie\appdata\roaming\Windows PC Defender
2009-09-30 18:09 <DIR> --dsh--- c:\programdata\WPCDSys
2009-09-30 18:09 <DIR> --dsh--- c:\progra~2\WPCDSys
2009-09-30 18:09 <DIR> --dsh--- c:\programdata\188a658
2009-09-30 18:09 <DIR> --dsh--- c:\progra~2\188a658
2009-09-27 14:56 <DIR> --d----- c:\programdata\McAfee Security Scan
2009-09-27 14:56 <DIR> --d----- c:\progra~2\McAfee Security Scan
2009-09-27 14:56 <DIR> --d----- c:\program files\McAfee Security Scan
2009-09-27 14:48 <DIR> --d----- c:\programdata\NOS
2009-09-09 09:59 502,272 a------- c:\windows\system32\wlansvc.dll
2009-09-09 09:59 297,984 a------- c:\windows\system32\wlansec.dll
2009-09-09 09:59 290,816 a------- c:\windows\system32\wlanmsm.dll
2009-09-09 09:59 67,584 a------- c:\windows\system32\wlanhlp.dll
2009-09-09 09:59 47,104 a------- c:\windows\system32\wlanapi.dll
2009-09-09 09:59 1,657,350 a------- c:\windows\system32\wlan.tmf
2009-09-09 09:59 123,904 a------- c:\windows\system32\L2SecHC.dll
2009-09-09 09:59 12,876 a------- c:\windows\system32\wbem\wlan.mof
2009-09-09 09:56 813,568 a------- c:\windows\system32\drivers\tcpip.sys
2009-09-09 09:56 213,592 a------- c:\windows\system32\drivers\netio.sys
2009-09-09 09:56 103,936 a------- c:\windows\system32\netiohlp.dll
2009-09-09 09:56 167,424 a------- c:\windows\system32\tcpipcfg.dll
2009-09-09 09:56 22,016 a------- c:\windows\system32\netiougc.exe
2009-09-09 09:56 17,920 a------- c:\windows\system32\ROUTE.EXE
2009-09-09 09:56 27,136 a------- c:\windows\system32\NETSTAT.EXE
2009-09-09 09:56 19,968 a------- c:\windows\system32\ARP.EXE
2009-09-09 09:56 11,264 a------- c:\windows\system32\MRINFO.EXE
2009-09-09 09:56 9,728 a------- c:\windows\system32\TCPSVCS.EXE
2009-09-09 09:56 10,240 a------- c:\windows\system32\finger.exe
2009-09-09 09:56 8,704 a------- c:\windows\system32\HOSTNAME.EXE
2009-09-09 09:55 15,360 a------- c:\windows\system32\netevent.dll
2009-09-09 09:53 2,855,424 a------- c:\windows\system32\mf.dll
2009-09-09 09:53 98,816 a------- c:\windows\system32\mfps.dll
2009-09-09 09:53 52,736 a------- c:\windows\system32\rrinstaller.exe
2009-09-09 09:53 24,576 a------- c:\windows\system32\mfpmp.exe
2009-09-09 09:53 2,048 a------- c:\windows\system32\mferror.dll

==================== Find3M ====================

2009-07-18 05:17 827,392 a------- c:\windows\system32\wininet.dll
2009-07-18 05:10 56,320 a------- c:\windows\system32\iesetup.dll
2009-07-18 05:10 78,336 a------- c:\windows\system32\ieencode.dll
2009-07-18 05:10 52,736 a------- c:\windows\apppatch\iebrshim.dll
2009-07-18 05:07 72,704 a------- c:\windows\system32\admparse.dll
2009-07-18 03:00 26,624 a------- c:\windows\system32\ieUnatt.exe
2009-07-18 01:34 48,128 a------- c:\windows\system32\mshtmler.dll
2009-07-17 07:52 71,680 a------- c:\windows\system32\atl.dll
2009-07-14 06:02 313,344 a------- c:\windows\system32\wmpdxm.dll
2009-07-14 06:01 4,096 a------- c:\windows\system32\dxmasf.dll
2009-07-14 06:00 7,680 a------- c:\windows\system32\spwmp.dll
2009-07-14 04:11 8,147,968 a------- c:\windows\system32\wmploc.DLL
2009-01-24 04:22 174 a--sh--- c:\program files\desktop.ini
2008-08-29 03:15 665,600 a------- c:\windows\inf\drvindex.dat
2008-08-29 03:15 51,200 a------- c:\windows\inf\infpub.dat
2008-08-29 03:15 86,016 a------- c:\windows\inf\infstrng.dat
2008-08-29 03:15 86,016 a------- c:\windows\inf\infstor.dat
2008-05-28 12:40 0 a------- c:\users\jessie\appdata\roaming\wklnhst.dat
2007-01-05 16:16 262,144 a------- c:\progra~2\ntuser.dat
2006-11-02 05:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 05:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 05:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 05:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 02:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 02:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 02:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 02:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2009-05-14 22:06 16,384 a--sh--- c:\windows\serviceprofiles\localservice\appdata\local\microsoft\windows\history\history.ie5\index.dat
2009-05-14 22:06 32,768 a--sh--- c:\windows\serviceprofiles\localservice\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2009-05-14 22:06 16,384 a--sh--- c:\windows\serviceprofiles\localservice\appdata\roaming\microsoft\windows\cookies\index.dat

============= FINISH: 20:26:42.55 ===============

Attached Files



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#2 pwgib

pwgib

  • Malware Response Team
  • 2,956 posts
  • OFFLINE
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  • Local time:01:11 PM

Posted 19 October 2009 - 02:57 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
PW

#3 teacup61

teacup61

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Posted 24 October 2009 - 03:22 PM

Due to the lack of feedback this Topic is closed.

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Error reading poptart in Drive A: Delete kids y/n?




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