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Computer totally taken over by Malware!


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#1 tinytim22

tinytim22

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Posted 30 September 2009 - 09:21 PM

Hi,

I've been struggling to remove some malware over the past few days and, thus far, have been loosing the battle. Right now I have no desktop icons, no start bar, and limited permissions in task manager - even when booted into safe mode. I've tried running some malware removal software by starting the programs form the task manager window, but all malware removal programs appear to have been rendered useless. I even tried running some new installs of these programs and changing the names of the executables for those programs, but that did not work either. I tried running DDS and RootRepeal but didn't have much luck. The window for DDS opens, but no log files get generated (I waited over 10 minutes). RootRepeal begins to install, but just "initializes" forever.

However, I was able to run HijackThis but realized after the fact that I originally ran version 1.99.1. I tried running version 2.0.2 tonight with no luck, I just can't get this version to save the log file - either it's not doing it, or it's putting the log someplace I'm not thinking to look. I tried posting the log file from 1.99.1 but the forum doesn't want to let me.

Additional Info (if it even matters): I'm currently running a desktop PC with Windows XP (service pack 3) and I typically run new updates as they become availlable. My internet runs through our a wireless router that also serves our laptop computer (which runs Vista and seems to be unaffected thus far). The Desktop PC is connected via an ethernet cable to the router if that makes a difference.

Any help would be greatly appreciated - I'm at a complete loss for what to do!

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#2 kahdah

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Posted 18 October 2009 - 12:09 PM

Hello tinytim22

Welcome to Welcome to BleepingComputer :(

See if you can get these to run.
=====================
  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
===========
Download This file. Note its name and save it to your root folder, such as C:\.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security program drivers will not conflict with this file.
  • Click on this link to see a list of programs that should be disabled.
  • Double-click on the downloaded file to start the program. (If running Vista, right click on it and select "Run as an Administrator")
  • Allow the driver to load if asked.
  • You may be prompted to scan immediately if it detects rootkit activity.
  • If you are prompted to scan your system click "Yes" to begin the scan.
  • If not prompted, click the "Rootkit/Malware" tab.
  • On the right-side, all items to be scanned should be checked by default except for "Show All". Leave that box unchecked.
  • Select all drives that are connected to your system to be scanned.
  • Click the Scan button to begin. (Please be patient as it can take some time to complete)
  • When the scan is finished, click Save to save the scan results to your Desktop.
  • Save the file as Results.log and copy/paste the contents in your next reply.
  • Exit the program and re-enable all active protection when done.

Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

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