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Cannot run MBAM, ComboFix runs but doesn't fix the issue


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#1 redavni

redavni

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Posted 30 September 2009 - 06:09 PM

MBAM just runs for a second then closes.

The Network connections on the machine have been hijacked, cannot connect to the internet, cannot even start the Network Connections service. Also, I cannot drag+drop anything, it has been disabled somehow. I cannot copy and paste anything within the GUI, I must use the command line for this.

The first time I ran ComboFix, it said it detected a RootKit situation, and rebooted immediately to resolve it. However, any future attempts to run ComboFix, it comes to 'eventlog.dll' infected, attempting to restore. It never verifies if it successfully restored it or not, and then ComboFix seems to time-out while attempting to prepare the log file.

Been reading up on this somewhat but so far I have not see this response to the Win32kDiag process.

System is a Dell OEM XP Professional, with SP2 installed.

Any help would be appreciated.

Attached Files


Edited by redavni, 30 September 2009 - 06:10 PM.


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#2 kahdah

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Posted 18 October 2009 - 11:50 AM

Hello redavni

Welcome to Welcome to BleepingComputer :(
=====================
  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
===========
Download This file. Note its name and save it to your root folder, such as C:\.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security program drivers will not conflict with this file.
  • Click on this link to see a list of programs that should be disabled.
  • Double-click on the downloaded file to start the program. (If running Vista, right click on it and select "Run as an Administrator")
  • Allow the driver to load if asked.
  • You may be prompted to scan immediately if it detects rootkit activity.
  • If you are prompted to scan your system click "Yes" to begin the scan.
  • If not prompted, click the "Rootkit/Malware" tab.
  • On the right-side, all items to be scanned should be checked by default except for "Show All". Leave that box unchecked.
  • Select all drives that are connected to your system to be scanned.
  • Click the Scan button to begin. (Please be patient as it can take some time to complete)
  • When the scan is finished, click Save to save the scan results to your Desktop.
  • Save the file as Results.log and copy/paste the contents in your next reply.
  • Exit the program and re-enable all active protection when done.

Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image




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