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Antivirus2010 forced install, Google Redirect, tsft.nfo Trouble has taken over my pc


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#1 silverstar08

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Posted 30 September 2009 - 03:09 PM

Hello, I am new to the forums, but I have heard tat this is the place to come for help. Let me begin by saying the infected pc is an ASUS Eee PC netbook type laptop running I believe windows XP (or whatever comes standard on this model) and I.E. explorer 6.

I was using (this is my mothers laptop) the netbook to log onto www.examsimulator.com to study for my insurance exam when I got hit with like three or four popups for "windows police pro" and in doing so I was clicking them off as fast as they were coming up but they kept coming so i held the power button until the pc shutoff and turned it back on. Upon rebooting I am now seeing a red button with a white X on it in the taskbar saying "Your computer is infected! Windows has detected spyware on your computer" it goes onto say that is is sgoingto download antivirus 2010 to fix the problem (which it did install bu i since removed it) Then I downloaded AVG 8.5 and it said I have 7 nfections and one spyware problem that it fixed. I also ran CCleaner a few times, deleted any cooked or temp. internet files. Upon rebooting my computer from the AVG scan I am still having trouble with te little red button on my taskbar and I saw a message on my desktop that said RUNDLL Error File tftp.nfo could not be found.

I went to Google all of this and since found out that Google Search results are being re-directed to other pop-up like sitesand not giving me the websites I click on for the Google search results So far these two issues plus an extra slow computer are what I have found. Please tell me this can be fixed I would hate to buy a computer for my mom when I used hers for a maximum of one hour! Any help is greatly greatly appreciated. I have no hijackTHIS logs or anything because I do not know how to use them, please send help thank you!

Edited by silverstar08, 30 September 2009 - 04:38 PM.


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#2 rigel

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Posted 30 September 2009 - 05:47 PM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

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