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Problems with computer after virus!


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#1 MelanieP

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Posted 29 September 2009 - 02:19 PM

Hello =)

I'm hoping I might be able to find some direction with problems I'm having with my computer. I am not an experienced computer person, although I am pretty good with them. I'm trying to fix my computer on my own after having a virus, and now it's like programs and there but not "plugged in".


Initally I did a virus scan, which told me I had the trojan horse, mentioned the counter cab, I had downloaded a fake AOL that infected my computer, I got rid of that, in all places I believe. It also told me I had the MBKWBAR, TOPSEARCH and 1800search worms.. (which I used the 1800 symantec tool to get rid of and looked in the regedit HKEY for the rest, seems to be gone)Here is my problem, I believe I got rid of the trojan, scans came back clear, using AVG and ONE care. I can't use my system restore, the tab is there but when I go to open it, it's gone the page is just blank, the msconfig shows it running, when I click on the search tab, the wizard comes up, but the box you would imput is gone, if I go to windows update the page comes up but nothing shows up, although my updates will still update. If I click on some website tabs they won't go anywhere, there is a key component missing on my computer and I cannot figure it out. I have gone to safe mode to try the system resotre, I ran the anti-virus and malware in safe mode also. I also clicked the system restore to disable and when I cleaned up everything and clicked it back, it's still the same. My head is spinning now i'm fresh out of ideas and wonder if someone might be able to give me some insight on what might be going on. I'm afraid that the trojan horse seriously damaged something on my computer and I"m going to have to reformat it. I would love some second opinions ......

Thanks so much!

Melanie

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#2 MelanieP

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Posted 29 September 2009 - 03:46 PM

I'm not sure if this is the right topic area...sorry if I have placed this in the wrong area..=)

#3 Guest_The weatherman_*

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Posted 29 September 2009 - 03:54 PM

Moved from XP to a more appropriate forum. Tw

#4 boopme

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Posted 29 September 2009 - 04:09 PM

Please run one more scan.
Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 MelanieP

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Posted 29 September 2009 - 08:38 PM

I did run the Malwarebytes & virus scan, which both came back clean. I think tho that the virus i did have really affected features and I don't know which ones so I can try to repair them. It may sound confusing but here are a list of the problems I've noticed that alerted me that the virus may of done more damage than I originally thought.

System restore is gone, tab is there when I look in accssories. When I go to bring it up, it's just a white screen but it's running on my msconfig.

Search tab on start comes up, but when I access it, the wizard shows up but the companion doesn't show the boxes to type what to search its just all blue.

windows update wont update the service pack 3, it trys but won't go forward with it, and when I do certain downloads or updates the screen will flash to black and i have to let it sit and then it comes back to home screen, when I actually go to the website its just a white screen, nothing shows up.

So I don't know if this is a corupt java script or something interactive on my computer that is corupt...

I removed java last night to download a new once since I was cleaning my computer and when I went to java.com I could click on the download button but when It would take me to the screen to download it just says done at the bottom and white screen. not all websites do this. I can sign into myspace, but I can't update status or accept friends, when I push the buttons it does nothing. Which is like that on most websites. it's clicking on links and stuff, so I'm guessing it's problems with whatever you need to do to get to links or what your computer does to access them, but why my system restore won't pull up or show up is beyond me.

ohhh anything anyone has to offer would be great. I've googled and searched and asked and just can't get an answer and I'm really trying hard to fix this myself...


thank you a ton! I'm desperate!

#6 windowstech

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Posted 29 September 2009 - 09:10 PM

If you have the Windows installation CD, boot to it and do a repair. It will fix any infected/damaged system files. However I would recommend that you reinstall Windows from scratch and format the drive. Viruses can be really hard to get rid of and most of the time they damage the operating system.

I work as a PC Tech for a law firm and never mess with infected computers. I rebuild them right away. I don't like to waste time cleaning them over and over.

Start from a clean slate. You will be much happier.
Windows Tech
MCSE

#7 MelanieP

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Posted 29 September 2009 - 09:57 PM

Thank you so much for responding..that's exactly what I was afraid I might have to do. Looking over my computer, my quickbooks doesn't work right anymore and so many problems I'm seeing now...

my next question is...what do I do and how do I do this, I have never done this on my own, and money is too tight to take it to someone to have them do it for me. Does this mean the quickbooks I have, that I downloaded from the internet so I don't have a cd is gone? my pics and music and other files I can disk so not worried about that...I just have no idea what to do.....

*sigh* thank you so much again, I've been working 12 hour days for 4 days dreaming about it lol...and this computer is 4 years old, nice dell still has some miles on it. Should I wait tell Windows 7 comes out and possibly upgrade if I'm going to do this?

Thank you again! =)

#8 boopme

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Posted 30 September 2009 - 11:27 AM

Not an unwise decision to make. It's what I would do. Format ,install and updates should take several hours.
In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. Wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action but I cannot make that decision for you.

Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.

The best proceedure is a low level format. This completely wipes the drive. Then reinstall the OS.
Use the free version of Active@ KillDisk.
Or Darik's Boot And Nuke

The best sources of Information on this are
Reformatting Windows XP
Michael Stevens Tech

Of course also feel free to ask anything on this in the XP forum. They'd be glad to help.

==============================

2 guidelines/rules when backing up

1) Backup all your important data files, pictures, music, work etc... and save it onto an external hard-drive. These files usually include .doc, .txt, .mp3, .jpg etc...
2) Do not backup any executables files or any window files. These include .exe/.scr/.htm/.html/.xml/.zip/.rar files as they may contain traces of malware. Also, .html or .htm files that are webpages should also be avoided.

Download Belarc Advisor - builds a detailed profile of your installed software and hardware, including Microsoft Hotfixes, and displays the results in your Web browser.
Run it and then print out the results, they may be handy.

Since we don't know exactly which infections we're dealing with here, we should take some precautions before we attempt to move files from the infected machine. Run the following on your clean computer, and make sure you insert your flash drives at the prompt.
Download and Run FlashDisinfector

Please download Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 MelanieP

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Posted 01 October 2009 - 01:51 PM

Thanks so much for the information. I now must get the courage to attempt this. I think I'll wait till windows 7 comes out and just give myself a whole new computer. Thanks for the insight, it's much appriciated!




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