Posted 29 September 2009 - 10:58 AM
Let me preface this by saying I am quite lost with these types of problems!
My brother-in-law brought over his Acer Aspire 4520 laptop with Windows Vista a few weeks ago because he couldn't connect to the internet. Not only was he not connecting through IE8, none of his software could update.
I ran Malware Malbytes, which detected and removed "adware.Seekmo." I have also updated his Atheros wireless network driver. The latest Avast antivirus detected no threats. Still couldn't log on, so I loaded Firefox Mozilla. Still no internet.
I even tried taking the laptop down to the local Starbucks to make sure it wasn't a problem at this point with my router (it wasn't).
When I check ipconfig under command prompt, I receive the following:
Autoconfiguration IPv4 Address: 169.254.130.82
Subnet Mask: 255.255.0.0
Link-local IPv6 Address fe80::e013:5b5c:ea85:8252%12
Per a recommendation from elsewhere on the internet, I followed the following instructions I found to reset the IP stack:
From command prompt:
netsh int reset all
netsh int ip reset
netsh winsock reset
Reboot computer, then run the following from command prompt:
netsh interface tcp set global autotuninglevel=disabled
Unfortunately, it has made no difference. It still autoconfigs to the 169.x.x.x address as before.
At this point I am completely lost as to how to get this thing to reconnect. It recognizes a signal from a wireless router or modem and links to it, but it still can't connect to the internet.