Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Remove Smart Defender Pro. Have run Malarebytes but the alert keeps appearing


  • This topic is locked This topic is locked
2 replies to this topic

#1 aimelondon

aimelondon

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:04:59 AM

Posted 29 September 2009 - 08:06 AM

I'm getting the following alerts from SmartDefender PRO.
1) A SmartDefender PRO alert keeps appearing at the bottom right corner of the screen. The message states that my computer is being attacked and asks if I want the program to block the attack. If I press YES the message disappears immediately but reappears after a few minutes. If I press NO another message appears asking if I am sure. It shows two options: 1. YES, CONTINUE UNPROTECTED, 2. NO, REGISTER THIS PROGRAM. By selecting the first option the message disappears.
2) I also get another SmartDefender PRO alert that says:
This version of this program is for evaluation purposes only. The removal feature is disabled. You may scan your PC to locate malware threats. Please purchase a license to remove identified threats. Two options appear: continue evaluating, and purchase full version.
3) A Confirm message appears saying: You must register your software to continue with spyware removal.
4) Finally, a Windows Security Center window comes up but I think it's fake.
I have followed the instructions to remove SmartDefender PRO by scanning my computer with Malarebytes but no threats were found.
Can someone give me advise to get rid of these annoying messages? Thank you!

Here's the DDS file:


DDS (Ver_09-09-29.01) - NTFSx86
Run by Skattie at 13:21:45.96 on Tue 09/29/2009
Internet Explorer: 6.0.2600.0000
Microsoft Windows XP Home Edition 5.1.2600.0.1252.1.1033.18.255.67 [GMT 1:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\System32\00THotkey.exe
C:\WINDOWS\System32\s3hotkey.exe
C:\WINDOWS\System32\S3Tray2.exe
C:\WINDOWS\System32\TFNF5.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
C:\WINDOWS\System32\TPWRTRAY.EXE
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe
C:\Program Files\BT Broadband Desktop Help\btbb_wcm\McciTrayApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Documents and Settings\Skattie\Application Data\SmartDefender PRO\smrtdefp.exe
C:\Program Files\Belkin\Belkin 802.11g Wireless Card Configuration Utility\utility.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\WINDOWS\System32\wuauclt.exe
C:\toshiba\ivp\ism\ivpsvmgr.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Skattie\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearch Bar = hxxp://www.toshiba.com/search
mDefault_Page_URL = hxxp://www.toshiba.com
uInternet Settings,ProxyOverride = 127.0.0.1
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 5.0\reader\activex\AcroIEHelper.ocx
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\progra~1\yahoo!\companion\installs\cpn0\YTSingleInstance.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: Media Band: {32683183-48a0-441b-a342-7c2a440a9478} - %SystemRoot%\System32\browseui.dll
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
uRun: [Messenger (Yahoo!)] "c:\progra~1\yahoo!\messen~1\YahooMessenger.exe" -quiet
uRun: [SmartDefender PRO] c:\documents and settings\skattie\application data\smartdefender pro\smrtdefp.exe
mRun: [00THotkey] c:\windows\system32\00THotkey.exe
mRun: [000StTHK] 000StTHK.exe
mRun: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
mRun: [S3Hotkey] s3hotkey.exe
mRun: [S3TRAY2] S3Tray2.exe
mRun: [TFNF5] TFNF5.exe
mRun: [<NO NAME>]
mRun: [TSysSMon] c:\toshiba\sysstability\tsyssmon.exe /detect
mRun: [Apoint] c:\program files\apoint2k\Apoint.exe
mRun: [TFncKy] TFncKy.exe /Type 20
mRun: [TouchED] c:\program files\toshiba\touched\TouchED.Exe
mRun: [Tpwrtray] TPWRTRAY.EXE
mRun: [LVCOMS] c:\program files\common files\logitech\qcdriver\LVCOMS.EXE
mRun: [btbb_McciTrayApp] "c:\program files\bt broadband desktop help\btbb\BTHelpNotifier.exe"
mRun: [btbb_wcm_McciTrayApp] "c:\program files\bt broadband desktop help\btbb_wcm\McciTrayApp.exe"
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
StartupFolder: c:\docume~1\skattie\startm~1\programs\startup\motive~1.lnk - c:\program files\bt broadband\help\bin\MotiveBrowser.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\belkin~1.lnk - c:\program files\belkin\belkin 802.11g wireless card configuration utility\utility.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: E&xportar a Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {c95fe080-8f5d-11d2-a20b-00aa003c157a} - %SystemRoot%\web\related.htm
IE: {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - c:\progra~1\yahoo!\messen~1\YPager.exe
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {33564D57-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/D/0/D/D0DD87DA-994F-4334-8B55-AF2E4D98ED0C/wmv9dmo.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\skattie\applic~1\mozilla\firefox\profiles\hqry8at8.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - plugin: c:\program files\common files\motive\npMotive.dll

============= SERVICES / DRIVERS ===============

R3 DNINDIS5;DNINDIS5 NDIS Protocol Driver;c:\progra~1\belkin\belkin~1.11g\DNINDIS5.SYS [2009-5-5 17149]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2009-9-29 38224]

=============== Created Last 30 ================

2009-09-29 12:30 <DIR> --d----- c:\docume~1\skattie\applic~1\Malwarebytes
2009-09-29 12:29 38,224 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-09-29 12:29 18,520 a------- c:\windows\system32\drivers\mbam.sys
2009-09-29 12:29 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-09-29 12:29 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-09-28 10:49 21,760 ac------ c:\windows\system32\dllcache\usbstor.sys
2009-09-09 16:08 13,824 ac------ c:\windows\system32\dllcache\usbscan.sys
2009-09-09 16:08 146,944 a------- c:\windows\system32\ptpusd.dll
2009-09-09 16:08 13,824 a------- c:\windows\system32\drivers\usbscan.sys
2009-09-09 16:08 5,632 a------- c:\windows\system32\ptpusb.dll
2009-09-09 15:54 <DIR> --d----- c:\docume~1\alluse~1\applic~1\ZoomBrowser
2009-09-09 15:53 <DIR> --d----- c:\program files\Canon
2009-09-09 15:49 <DIR> --d----- c:\program files\common files\Canon

==================== Find3M ====================

2009-05-14 18:27 16,760 a------- c:\docume~1\skattie\applic~1\GDIPFONTCACHEV1.DAT

============= FINISH: 13:22:30.19 ===============

Attached Files



BC AdBot (Login to Remove)

 


#2 DocSatan

DocSatan

    Bleepin' Wanna-Be


  • Members
  • 2,156 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Boston, Ma.
  • Local time:11:59 PM

Posted 16 October 2009 - 10:43 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

#3 teacup61

teacup61

    Bleepin' Texan!


  • Malware Response Team
  • 17,075 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Wills Point, Texas
  • Local time:10:59 PM

Posted 24 October 2009 - 03:11 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
Please make a donation so I can keep helping people just like you.
Every little bit helps! :)
You can even use your credit card! Thank you!

Posted Image


Error reading poptart in Drive A: Delete kids y/n?




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users