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Browser redirect but unable to log


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#1 Posterman13

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Posted 28 September 2009 - 11:30 PM

Hello there!

I appreciate in advance your time and patience...

Running Vista Home, and started having redirect issues with Explorer. Tried to run Spybot, but I couldn't access..."Windows cannot access the specified file/device/path...you may not have the appropriate permissions to acess the file"....tried to uninstall and reinstall but I keep getting blocked on the reinstall...permission/access issues.

So after reading through your forums, I downloaded Malwarebytes which would not run...tried to download dds to post the log, but the screen won't run...even after disabling Windows Defender Real Time & Windows Firewall. I have been able to run Spyblaster, but I think that's putting the cart before the horse :thumbsup:

I am currently not running any other anti-virus programs - checked via my program list. Finally, I am able to navigate normally, it is only when I use the search option, and then click on a link, that am I redirected. However, if I simply cut and paste a URL into the Google toolbar, I get to the website with no problem.

Thanks again,

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#2 quietman7

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Posted 29 September 2009 - 12:00 PM

If you cannot get DDS to work, please try this instead.

Please download RSIT by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding RSIT attempting to contact the Internet, please allow the connection.
  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
  • If using Windows Vista, be sure to Run As Administrator.
  • Click Continue after reading the disclaimer screen.
  • Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Save the log file to your desktop and copy/paste the contents into a new topic in the HijackThis Logs and Malware Removal forum, NOT here.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run. If RSIT did not work, then reply back here.
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