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Infected! unsure how to remove


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2 replies to this topic

#1 LNcomp2

LNcomp2

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  • Local time:04:40 AM

Posted 28 September 2009 - 11:14 PM

Hello, I have something going on with my computer. Once I realized that there was malware, or a virus I downloaded adware (should of had it earlier) It detected some things and then i deleted then, only to find them reappearing.

So came to this wonderful website and downloaded DDS, Rootrepeal and have Hijackthis. I also just installed Zone alarm which keeps blocking something from my computer.,

I will post the DDS and RootRepeal below.

Any help would be greatly appreciated!

DDS (Ver_09-09-29.01) - NTFSx86
Run by jay parry at 20:31:09.85 on Mon 09/28/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_02
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.511.132 [GMT -7:00]

AV: ESET NOD32 antivirus system 2.70 *On-access scanning enabled* (Outdated) {E5E70D32-0101-4F12-8FB0-D96ACA4F34C0}
FW: ZoneAlarm Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Eset\nod32krn.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Eset\nod32kui.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\sony\usbsircs\usbsircs.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Lavasoft\Ad-Aware\Ad-Aware.exe
C:\Documents and Settings\jay parry\Desktop\Hijackthis\hijackthis\HijackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Eset\nod32.exe
C:\Documents and Settings\jay parry\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.surfline.com/reports/report.cfm?id=4740
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Settings,ProxyOverride = <local>;*.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_02\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.2.4204.1700\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_B7C5AC242193BB3E.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [nod32kui] "c:\program files\eset\nod32kui.exe" /WAITSERVICE
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\remoco~1.lnk - c:\program files\sony\usbsircs\usbsircs.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_02\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
LSP: c:\windows\system32\imon.dll
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1119887377609
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/flash/ultrashim.cab
DPF: {CAFEEFAC-0014-0002-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_05-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\jaypar~1\applic~1\mozilla\firefox\profiles\5os0z02f.default\
FF - plugin: c:\program files\google\google updater\2.4.1636.7222\npCIDetect13.dll
FF - plugin: c:\program files\google\update\1.2.183.7\npGoogleOneClick8.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-8-29 64160]
R1 nod32drv;nod32drv;c:\windows\system32\drivers\nod32drv.sys [2007-10-4 15424]
R1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2009-9-27 353672]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-7-3 1028432]
R2 NOD32krn;NOD32 Kernel Service;c:\program files\eset\nod32krn.exe [2007-10-4 552064]
R2 vsmon;TrueVector Internet Monitor;c:\windows\system32\zonelabs\vsmon.exe -service --> c:\windows\system32\zonelabs\vsmon.exe -service [?]
S2 gupdate1ca11d359b65a58;Google Update Service (gupdate1ca11d359b65a58);c:\program files\google\update\GoogleUpdate.exe [2009-7-31 133104]
S3 mdxgthkn;mdxgthkn;\??\c:\docume~1\jaypar~1\locals~1\temp\mdxgthkn.sys --> c:\docume~1\jaypar~1\locals~1\temp\mdxgthkn.sys [?]
S3 VAIO Entertainment File Import Service;VAIO Entertainment File Import Service;c:\program files\common files\sony shared\vaio entertainment\vzcdb\VzFw.exe [2004-10-4 118877]
S3 VAIO Entertainment UPnP Client Adapter;VAIO Entertainment UPnP Client Adapter;c:\program files\common files\sony shared\vaio entertainment\vcsw\vcsw.exe -runbyscm --> c:\program files\common files\sony shared\vaio entertainment\vcsw\VCSW.exe -RunBySCM [?]

=============== Created Last 30 ================

2009-09-27 19:53 4,212 a---h--- c:\windows\system32\zllictbl.dat
2009-09-27 19:53 1,221,512 a------- c:\windows\system32\zpeng25.dll
2009-09-27 19:53 <DIR> --d----- c:\windows\system32\ZoneLabs
2009-09-27 19:53 <DIR> --d----- c:\program files\Zone Labs
2009-09-27 19:53 350,192 a------- c:\windows\system32\vsconfig.xml
2009-09-27 19:51 <DIR> --d----- c:\windows\Internet Logs
2009-09-27 19:37 <DIR> --d----- c:\docume~1\jaypar~1\applic~1\Costco Photo Viewer
2009-09-08 19:25 153,088 -c------ c:\windows\system32\dllcache\triedit.dll
2009-09-05 21:09 <DIR> --d----- c:\program files\Western Digital

==================== Find3M ====================

2009-09-26 17:14 15,688 a------- c:\windows\system32\lsdelete.exe
2009-08-05 02:01 204,800 a------- c:\windows\system32\mswebdvd.dll
2009-07-17 12:01 58,880 a------- c:\windows\system32\atl.dll
2009-07-13 10:08 286,720 a------- c:\windows\system32\wmpdxm.dll
2009-07-03 10:09 915,456 a------- c:\windows\system32\wininet.dll
2009-01-07 17:34 53,960 a------- c:\docume~1\jaypar~1\applic~1\GDIPFONTCACHEV1.DAT
2004-11-02 20:52 0 a------- c:\docume~1\jaypar~1\applic~1\wklnhst.dat
2008-10-24 22:53 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008102420081025\index.dat

============= FINISH: 20:32:18.40 ===============




ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/09/28 20:48
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xF214E000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF8B82000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xB4D0B000 Size: 49152 File Visible: No Signed: -
Status: -

Name: srescan.sys
Image Path: srescan.sys
Address: 0xF8488000 Size: 81920 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: c:\documents and settings\jay parry\local settings\temp\~dfbb53.tmp
Status: Allocation size mismatch (API: 16384, Raw: 0)

Path: c:\documents and settings\jay parry\local settings\temp\~dfd14a.tmp
Status: Allocation size mismatch (API: 131072, Raw: 16384)

Path: C:\Documents and Settings\jay parry\Local Settings\Application Data\Mozilla\Firefox\Profiles\5os0z02f.default\Cache\AFA63913d01
Status: Could not get file information (Error 0xc0000008)

Path: C:\Documents and Settings\jay parry\Local Settings\Application Data\Mozilla\Firefox\Profiles\5os0z02f.default\Cache\99C0B1A1d01
Status: Could not get file information (Error 0xc0000008)

Path: C:\Documents and Settings\jay parry\Local Settings\Application Data\Mozilla\Firefox\Profiles\5os0z02f.default\Cache\49BD5FADd01
Status: Could not get file information (Error 0xc0000008)

Path: C:\Documents and Settings\jay parry\Local Settings\Application Data\Mozilla\Firefox\Profiles\5os0z02f.default\Cache\C8A0B5A0d01
Status: Could not get file information (Error 0xc0000008)

Path: C:\Documents and Settings\jay parry\Local Settings\Application Data\Mozilla\Firefox\Profiles\5os0z02f.default\Cache\C8C2B5D2d01
Status: Could not get file information (Error 0xc0000008)

Path: C:\Documents and Settings\jay parry\Local Settings\Application Data\Mozilla\Firefox\Profiles\5os0z02f.default\Cache\CC60CC4Bd01
Status: Could not get file information (Error 0xc0000008)

Path: C:\Documents and Settings\jay parry\Local Settings\Application Data\Mozilla\Firefox\Profiles\5os0z02f.default\Cache\CCA0CC4Bd01
Status: Could not get file information (Error 0xc0000008)

Path: C:\Documents and Settings\jay parry\Local Settings\Application Data\Mozilla\Firefox\Profiles\5os0z02f.default\Cache\FC3CE014d01
Status: Could not get file information (Error 0xc0000008)

Path: C:\Documents and Settings\jay parry\Local Settings\Application Data\Mozilla\Firefox\Profiles\5os0z02f.default\Cache\9F6CF176d01
Status: Could not get file information (Error 0xc0000008)

Path: C:\Documents and Settings\jay parry\Local Settings\Application Data\Mozilla\Firefox\Profiles\5os0z02f.default\Cache\E032F1A3d01
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\jay parry\Local Settings\Application Data\Mozilla\Firefox\Profiles\5os0z02f.default\Cache\E2857C6Fd01
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\jay parry\Local Settings\Application Data\Mozilla\Firefox\Profiles\5os0z02f.default\Cache\E3BEAB3Bd01
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\jay parry\Local Settings\Application Data\Mozilla\Firefox\Profiles\5os0z02f.default\Cache\E413CE00d01
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\jay parry\Local Settings\Application Data\Mozilla\Firefox\Profiles\5os0z02f.default\Cache\E49B9111d01
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\jay parry\Local Settings\Application Data\Mozilla\Firefox\Profiles\5os0z02f.default\Cache\E581417Dd01
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\jay parry\Local Settings\Application Data\Mozilla\Firefox\Profiles\5os0z02f.default\Cache\E58EE3E3d01
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\jay parry\Local Settings\Application Data\Mozilla\Firefox\Profiles\5os0z02f.default\Cache\E5ACD7D7d01
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\jay parry\Local Settings\Application Data\Mozilla\Firefox\Profiles\5os0z02f.default\Cache\E6734B43d01
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\jay parry\Local Settings\Application Data\Mozilla\Firefox\Profiles\5os0z02f.default\Cache\E68EFAE1d01
Status: Visible to the Windows API, but not on disk.

SSDT
-------------------
#: 031 Function Name: NtConnectPort
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf233ffc0

#: 037 Function Name: NtCreateFile
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf233cc80

#: 041 Function Name: NtCreateKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf2357170

#: 046 Function Name: NtCreatePort
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf2340580

#: 047 Function Name: NtCreateProcess
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf2354900

#: 048 Function Name: NtCreateProcessEx
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf2354b10

#: 050 Function Name: NtCreateSection
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf2358b10

#: 056 Function Name: NtCreateWaitablePort
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf2340670

#: 062 Function Name: NtDeleteFile
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf233d210

#: 063 Function Name: NtDeleteKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf23579f0

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf23577a0

#: 068 Function Name: NtDuplicateObject
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf2354280

#: 098 Function Name: NtLoadKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf2357f10

#: 099 Function Name: NtLoadKey2
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf2357f90

#: 116 Function Name: NtOpenFile
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf233d070

#: 122 Function Name: NtOpenProcess
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf2356180

#: 128 Function Name: NtOpenThread
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf2355f40

#: 192 Function Name: NtRenameKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf23586f0

#: 193 Function Name: NtReplaceKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf2358150

#: 200 Function Name: NtRequestWaitReplyPort
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf233fbe0

#: 204 Function Name: NtRestoreKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf2358540

#: 210 Function Name: NtSecureConnectPort
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf2340190

#: 224 Function Name: NtSetInformationFile
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf233d440

#: 247 Function Name: NtSetValueKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf23574e0

#: 255 Function Name: NtSystemDebugControl
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf2355200

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf2355080

Shadow SSDT
-------------------
#: 460 Function Name: NtUserMessageCall
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf233ee70

#: 475 Function Name: NtUserPostMessage
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf233ef20

#: 476 Function Name: NtUserPostThreadMessage
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf233efe0

#: 491 Function Name: NtUserRegisterRawInputDevices
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf233dd60

#: 502 Function Name: NtUserSendInput
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xf233f250

==EOF==

Attached Files



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#2 etavares

etavares

    Bleepin' Remover


  • Malware Response Team
  • 15,514 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:40 AM

Posted 15 October 2009 - 05:20 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Also, please subscribe to this topic, so you are notified when someone replies. Please continue to check manually on occasion, as every now and then the email may be caught by your spam filter.
To enable topic notifications you should do the following:
  • Click on the My Controls link at the top of the page to enter your control panel.
  • Scroll down to the Options category in the left hand side menu bar and click on the Email Settings link.
  • Put a checkmark in the checkbox labeled Enable 'Email Notification' by default?.
  • Set the If ticked, choose default type: menu option to Immediate Email Notification to have an email sent immediately when someone replied.
Information on A/V control HERE


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#3 teacup61

teacup61

    Bleepin' Texan!


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Posted 24 October 2009 - 03:19 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
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Error reading poptart in Drive A: Delete kids y/n?




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