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Total Security Virus Slowly Killing Computer


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5 replies to this topic

#1 littlejimmy77

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Posted 28 September 2009 - 10:24 PM

Hello,

I'm looking for someone to step in and help me figure this out. I've followed a lot of the directions on this site and nothing is working. I've run various anti-virus programs and just got done running MBAM in safe mode and this thing keeps coming back.

Should I be disconnecting from the internet at least??? I've read that this is really dangerous bug and you should disconnect from the web until you figure it out. Anyone willing to help me take this on?? I would be so grateful. Thank you.

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#2 quietman7

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Posted 29 September 2009 - 12:16 PM

Scanning with Malwarebytes Anti-Malware in safe or normal mode will work but removal functions are not as powerful in safe mode. MBAM is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, MBAM loses some effectiveness for detection & removal when used in safe mode because the program includes a special driver which does not work in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. Additionally, there are various types of malware infections which target the safeboot keyset so booting into safe mode is not always possible. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Doing a safe mode scan should only be done when a regular mode scan fails or you cannot boot up normally. If that is the case, after completing a safe mode scan, reboot normally and try rescanning again.

Depending on what you are infected with will determine whether or not to disconnect from the Internet. When dealing with backdoor Trojans, Botnets, IRCBots and rootkits, you should because they compromise system integrity by making changes that allow it to be used by the attacker for malicious purposes.

With some fix tools, that may be necessary but others may require you to update first, then disconnect.
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#3 littlejimmy77

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Posted 29 September 2009 - 12:53 PM

Thanks for trying to help. The reason I ran it in safe mode is because when I try to scan in normal mode, Total Security shuts the program down immediately. It will not let me run it in normal mode so what do I do???


I'm definitely infected with the Total Security Virus. So should I be disconnected from the internet??? Please help.

#4 quietman7

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Posted 29 September 2009 - 01:01 PM

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report for me to review.
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad, then copy and paste the entire contents starting with Running from... to Finished!) in your next reply.
Then go to Posted Image > Run..., and copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.

-- Vista users can refer to these instructions to open a command prompt.
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#5 littlejimmy77

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Posted 29 September 2009 - 01:21 PM

Thank you so much for trying to help. I'm going to do this as soon as I get home and I will post the info here when I am done.

#6 quietman7

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Posted 29 September 2009 - 02:04 PM

Ok.
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