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Problem resolved

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2 replies to this topic

#1 jandun


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Posted 28 September 2009 - 08:53 PM

I posted about a malware problem I was experiencing in this thread

I have since managed to resolve it - or at least, I hope I have.

I noticed that I had acquired an extra Add-On in Firefox called "NT Helper Class". It didn't look right as a) I didn't remember installing it, and I am pretty careful about what I install and b ) it just had an option to disable it. There was an uninstall button but it remained greyed out.
I disabled "NT Helper Class"
I smelt a rat so went to Google to see what I could find about this so-called "Add-on"
Discovered that it was associated with something called "Internet Saving Optimizer"

Checked the registry and found one instance of "Internet Saving Optimizer" there. Could not find it on the hard drive although searched hidden files and folders. Was unable to find "NT Helper Class" on hard drive or in registry.

Downloaded IObit Security 360 from http://www.iobit.com/security360.html
Ran scan and it found 274 problems, most of which were caused by Adware.DoubleD
It removed these and I had it create a log called "IObit Security 360 Report" which I saved as a .txt file
I then ran a more complete scan and it found 7 more instances of problems which it also removed
I created a log called "IObit Security Report a"

I am appending these logs to this message in case they could be of use to anyone else. I will run the other diagnostic software and append the logs from these too if you feel they would be of use

My machine is now booting more quickly, running more smoothly and it process load has dropped.
My concern is whether to leave IObit Security 360 running on my machine or not. It detects malware but I don't know if this includes virus definitions. Also I have Norton Internet Security 2009 and Spybot running on my machine. I am somewhat disappointed that neither of these were able to detect the problem. However, too many security programs on a machine can mean none of them work successfully, so I am not certain what to do.

Please let me know if you would like me to repeat the scans I ran when I first posted about the problem and many thanks for your wonderful website. It is a goldmine and I can see myself spending quite some time here. :(

Attached Files

Edited by jandun, 28 September 2009 - 08:53 PM.

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#2 etavares


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Posted 15 October 2009 - 05:18 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Also, please subscribe to this topic, so you are notified when someone replies. Please continue to check manually on occasion, as every now and then the email may be caught by your spam filter.
To enable topic notifications you should do the following:
  • Click on the My Controls link at the top of the page to enter your control panel.
  • Scroll down to the Options category in the left hand side menu bar and click on the Email Settings link.
  • Put a checkmark in the checkbox labeled Enable 'Email Notification' by default?.
  • Set the If ticked, choose default type: menu option to Immediate Email Notification to have an email sent immediately when someone replied.
Information on A/V control HERE

If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#3 teacup61


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Posted 24 October 2009 - 03:18 PM

Due to the lack of feedback this Topic is closed.

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