Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Cannot download anything from microsoft.com


  • Please log in to reply
14 replies to this topic

#1 Luckysam28

Luckysam28

  • Members
  • 40 posts
  • OFFLINE
  •  
  • Local time:02:02 AM

Posted 28 September 2009 - 07:17 PM

I have had the problem for a while now where anything from microsoft.com would not download to my computer. Whether it was the zune software updates or even important vista updates, nothing will work. The windows update on my computer tells me that "Windows cannot check for updates." The zune software on my pc cannot check for updates either, and everytime i try to download the new version, the microsoft download page will not load. I can access microsoft.com, but when i try accessing a download, it tells me that the page cannot be displayed. I have tried this on firefox and IE, and this problem occurs on every single one of the computers in my house.

The Vista version on my laptop is Home Premium build 6001 with service pack 1.
My last scan of malwarebytes did not solve the problem either.

BC AdBot (Login to Remove)

 


#2 CoolCatBad

CoolCatBad

  • Members
  • 233 posts
  • OFFLINE
  •  
  • Local time:06:02 PM

Posted 28 September 2009 - 10:56 PM

Press Windows Key+R to bring up the Run box.

Paste this in and click OK.

NOTEPAD c:\Windows\system32\drivers\etc\HOSTS

Is Microsoft listed there? Are there lots of unusual looking entries?

Edited by CoolCatBad, 28 September 2009 - 10:57 PM.


#3 Luckysam28

Luckysam28
  • Topic Starter

  • Members
  • 40 posts
  • OFFLINE
  •  
  • Local time:02:02 AM

Posted 29 September 2009 - 02:38 PM

Press Windows Key+R to bring up the Run box.

Paste this in and click OK.

NOTEPAD c:\Windows\system32\drivers\etc\HOSTS

Is Microsoft listed there? Are there lots of unusual looking entries?


The file is blank. Notepad opened, but the contents are empty

#4 CoolCatBad

CoolCatBad

  • Members
  • 233 posts
  • OFFLINE
  •  
  • Local time:06:02 PM

Posted 29 September 2009 - 04:38 PM

See this http://support.microsoft.com/kb/972034

#5 Captain Awesome

Captain Awesome

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:12:02 AM

Posted 29 September 2009 - 05:50 PM

See this http://support.microsoft.com/kb/972034


If his hosts file is empty like he says, this won't really do anything.

#6 Luckysam28

Luckysam28
  • Topic Starter

  • Members
  • 40 posts
  • OFFLINE
  •  
  • Local time:02:02 AM

Posted 30 September 2009 - 07:52 PM

See this http://support.microsoft.com/kb/972034


CoolCat, I followed Microsoft's instructions (although they should be re-written and were misleading) and I reset my hosts. My hosts file is now verbatim to the windows vista text log displayed on that microsoft support tutorial. I still cannot download anything from microsoft. Now, instead of saying "cannot connect to microsoft.com" the webpage just doesn't load, or says "done." I get no response from the download server whatsoever. I think we've found the source of the problem, but microsoft's support tutorial did not fix it.

*note that I can download things from other sites, just nothing from microsoft.com

Edited by Luckysam28, 30 September 2009 - 07:54 PM.


#7 Corvette

Corvette

  • Members
  • 29 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina
  • Local time:02:02 AM

Posted 30 September 2009 - 09:31 PM

Hi LuckySam, I don't know if this is the issue in your problem, but I had the same thing happen to me a few months ago. Can't download updates, or even view any Microsoft page.

Somehow, this was caused by running one of those "Internet Boosters/Optimizers" such as Auslogics..etc. Upon downloading "TCP Optimizer" and changing my MTU back to the regular value, I was able to download/visit Microsoft pages again.

Again not sure if this would be your fix, but I saw the thread and remembered when this happened to me.

Hope you get it working. All the best.

-Alan

Edited by Corvette, 30 September 2009 - 09:32 PM.


#8 CoolCatBad

CoolCatBad

  • Members
  • 233 posts
  • OFFLINE
  •  
  • Local time:06:02 PM

Posted 30 September 2009 - 09:36 PM

Can you get there with this address http://thesource.ofallevil.com/en/us/default.aspx

But seriously you may just need to flush the dns cache, Start/All Programs/Accessories - Right click Command Prompt and select Run as administrator

Paste this in and hit enter

ipconfig /flushdns

Also open Internet Properties/Security and check that all zones are set to Default level.

#9 Luckysam28

Luckysam28
  • Topic Starter

  • Members
  • 40 posts
  • OFFLINE
  •  
  • Local time:02:02 AM

Posted 05 October 2009 - 11:07 AM

Can you get there with this address http://thesource.ofallevil.com/en/us/default.aspx

But seriously you may just need to flush the dns cache, Start/All Programs/Accessories - Right click Command Prompt and select Run as administrator

Paste this in and hit enter

ipconfig /flushdns

Also open Internet Properties/Security and check that all zones are set to Default level.

I flushed my dnc cache, and restarted my computer.
I also checked all zones to default level
I can get to that website, http://thesource.ofallevil.com/en/us/default.aspx, but when it comes time to download anything, I can't access the download page link. Anything from the server download.microsoft.com or update.microsoft.com won't work
I also cannot access these websites:
http://update.microsoft.com/microsoftupdate
http://www.malwarebytes.org/
The nature of these websites that I cannot access makes me believe I have been infected with something

Attached Files


Edited by Luckysam28, 05 October 2009 - 11:08 AM.


#10 Luckysam28

Luckysam28
  • Topic Starter

  • Members
  • 40 posts
  • OFFLINE
  •  
  • Local time:02:02 AM

Posted 05 October 2009 - 08:46 PM

Hi LuckySam, I don't know if this is the issue in your problem, but I had the same thing happen to me a few months ago. Can't download updates, or even view any Microsoft page.

Somehow, this was caused by running one of those "Internet Boosters/Optimizers" such as Auslogics..etc. Upon downloading "TCP Optimizer" and changing my MTU back to the regular value, I was able to download/visit Microsoft pages again.

Again not sure if this would be your fix, but I saw the thread and remembered when this happened to me.

Hope you get it working. All the best.

-Alan


I downloaded "SG TCP Optimizer". How would I change the MTU back to the regular value?

#11 CoolCatBad

CoolCatBad

  • Members
  • 233 posts
  • OFFLINE
  •  
  • Local time:06:02 PM

Posted 06 October 2009 - 12:48 AM

Microsoft Security Essentials, free antivirus from Microsoft. Get it from here http://www.softpedia.com/get/Antivirus/Mic...ssentials.shtml

#12 starcraftmaster

starcraftmaster

  • Members
  • 1,109 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:australia
  • Local time:06:02 PM

Posted 06 October 2009 - 01:03 AM

qoute
I have tried this on firefox and IE, and this problem occurs on every single one of the computers in my house.

may be a virus thats gotten to all the computers

if its not that then you need to contact Microsoft and tell them your area and country

#13 Luckysam28

Luckysam28
  • Topic Starter

  • Members
  • 40 posts
  • OFFLINE
  •  
  • Local time:02:02 AM

Posted 06 October 2009 - 07:41 PM

Microsoft Security Essentials, free antivirus from Microsoft. Get it from here http://www.softpedia.com/get/Antivirus/Mic...ssentials.shtml


I downloaded the program, but I cannot update the virus and spyware definitions. MSE won't let me run any scan until it has successfully updated. Is there a way to update it via a download of definitions?

#14 CoolCatBad

CoolCatBad

  • Members
  • 233 posts
  • OFFLINE
  •  
  • Local time:06:02 PM

Posted 06 October 2009 - 09:44 PM

I uploaded them here http://drop.io/hxvtgha/chronological#

#15 Luckysam28

Luckysam28
  • Topic Starter

  • Members
  • 40 posts
  • OFFLINE
  •  
  • Local time:02:02 AM

Posted 07 October 2009 - 09:21 PM

I uploaded them here http://drop.io/hxvtgha/chronological#



Thank you for that, it installed correctly and i ran a 2+ hour full scan on my computer. it came up with one result; i put a screenshot showing what it was.
However, I still cannot access any microsoft download servers (or update the microsoft security essentials either). I also discovered that I cannot access the internet explorer 8 download with the g.msn.com server. Is it possible for a program to block your access to certain servers?

Attached Files






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users