Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Everytime I restart my computer this happens...


  • Please log in to reply
7 replies to this topic

#1 Rich7

Rich7

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Petaluma, CA
  • Local time:12:40 PM

Posted 28 September 2009 - 06:12 PM

I use Windows Vista. Every time I restart my computer I get a bluescreen, and Start-up Repair fixes it by re-storing my computer. So it's very frustrating, every time I try to update anything on my computer it gets erased because of the restore.
It comes up with the message after I get my computer restored:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFFA6000E6EAAB
BCP3: FFFFFA6005013E38
BCP4: FFFFFA6005013810
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini092609-01.dmp
C:\Users\Rich\AppData\Local\Temp\WER-144550-0.sysdata.xml
C:\Users\Rich\AppData\Local\Temp\WER758C.tmp.version.txt

Read our privacy statement:
http://go.microsoft.com/fwlink/?link...3&clcid=0x0409



I can post a HijackThis log if needed, please tell me if you need any other additional info I forgot and again any help or clues are appreciated, thanks.

Edited by Rich7, 28 September 2009 - 06:13 PM.

Thanks everyone :)

BC AdBot (Login to Remove)

 


#2 syscorpsecure

syscorpsecure

  • Members
  • 118 posts
  • OFFLINE
  •  
  • Local time:11:40 AM

Posted 28 September 2009 - 06:48 PM

Need a little more info before I start to help you...

Go to www.majorgeeks.com, click on the "Diagnostics" category

Download a utility called BlueScreenView and install if you can. This is a great freeware utility and it allows you to see the name of the system driver or file associated with the minidump information created when your computer crashed.

If you can, post the name of the file associated with the C:\Windows\Minidump\Mini092609-01.dmp information noted in the error message you posted. In the main window after you run BlueScreenView, it should tell you what file caused the crash directly to the right of the dump file name.

From the research that I have done so far, 1000007e errors are associated with older versions of driver files used under Windows Vista (i.e.: an older version of Nero which worked fine under XP and you try it under Vista - it crashes.)

#3 pablo49

pablo49

  • Members
  • 50 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:southern california
  • Local time:09:40 AM

Posted 28 September 2009 - 07:01 PM

What happens when you re-start in Safe Mode?

#4 Rich7

Rich7
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Petaluma, CA
  • Local time:12:40 PM

Posted 28 September 2009 - 07:56 PM

Need a little more info before I start to help you...

Go to www.majorgeeks.com, click on the "Diagnostics" category

Download a utility called BlueScreenView and install if you can. This is a great freeware utility and it allows you to see the name of the system driver or file associated with the minidump information created when your computer crashed.

If you can, post the name of the file associated with the C:\Windows\Minidump\Mini092609-01.dmp information noted in the error message you posted. In the main window after you run BlueScreenView, it should tell you what file caused the crash directly to the right of the dump file name.

From the research that I have done so far, 1000007e errors are associated with older versions of driver files used under Windows Vista (i.e.: an older version of Nero which worked fine under XP and you try it under Vista - it crashes.)


here is what it looks like when i ran BlueScreenView (it is displaying what happened in the last crash i had)


Posted Image

--------------------

What happens when you re-start in Safe Mode?


I'm not so smart when it comes to these things, i have never tried safe mode

Edited by Rich7, 28 September 2009 - 07:58 PM.

Thanks everyone :)

#5 syscorpsecure

syscorpsecure

  • Members
  • 118 posts
  • OFFLINE
  •  
  • Local time:11:40 AM

Posted 29 September 2009 - 07:40 PM

Are you running the 32-bit or 64-bit version of Vista?

#6 Rich7

Rich7
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Petaluma, CA
  • Local time:12:40 PM

Posted 29 September 2009 - 08:22 PM

I am running the 64-bit version.
Thanks everyone :)

#7 pablo49

pablo49

  • Members
  • 50 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:southern california
  • Local time:09:40 AM

Posted 30 September 2009 - 11:17 AM

There is quite a bit of web information on this error. Google 'vista netio.sys + blue screen' for starters. Hopefully you can find a fix applicable to your machine.

#8 Rich7

Rich7
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Petaluma, CA
  • Local time:12:40 PM

Posted 30 September 2009 - 08:55 PM

thanks guys i found the solution, forgive my stupidity...

I had user account control turned on, and when my HP updates came on to update my drivers the installation was always canceled. This went on for a while and i really never noticed it.

All i had to do was manually run hp updates under administrator and everything fixed itself.
Thanks everyone :)




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users