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Black Screen after cleaning computer w/malwarebytes


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10 replies to this topic

#1 sweetpea84

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Posted 28 September 2009 - 04:08 PM

Hello,

It all started out with my internet explorer popping up with so many ads and I knew something infected my computer. After seaching google and yahoo for similar problems and solutions, I came across this website...which I love by the way...and I read some topics with the same problems...and one solution was to download and run Malwarebytes on the computer. Well I did so and it detected about 11 infections. This is the log for the first scan...

Malwarebytes' Anti-Malware 1.41
Database version: 2863
Windows 6.0.6000

9/26/2009 3:03:22 PM
mbam-log-2009-09-26 (15-03-22).txt

Scan type: Quick Scan
Objects scanned: 88994
Time elapsed: 14 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 3
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{02ffac45-0b10-5633-4296-1801f1a36678} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{f710fa10-2031-3106-8872-93a2b5c5c620} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\WINID (Malware.Trace) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Users\Hasna\AppData\Roaming\wsnpoem (Trojan.Agent) -> Quarantined and deleted successfully.

Files Infected:
C:\Users\Hasna\AppData\Local\Temp\6A85.tmp (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\Hasna\AppData\Local\Temp\A368.tmp (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\Hasna\AppData\Roaming\wsnpoem\01181DE1.uf (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Users\Hasna\AppData\Roaming\wsnpoem\audio.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Users\Hasna\AppData\Roaming\wsnpoem\video.dll (Trojan.Agent) -> Quarantined and deleted successfully.

Well it asked me to restart the computer which again I did, but when it started to boot up and after the login page, I just had a black screen with a moving mouse...then I started to worry...thinking it was a one time thing I rebooted the computer again and the same thing happened. I started panicking and then I decided to open the computer in Safe mode. Once in safe mode, I opened the Malwarebytes program and remembered that I did not delete the infections from the quarantine. I restored only the registry values that were infected...I had a hunch it was to do with those. I restarted the computer and viola! the windows desktop showed up! Then I ran the scan again and the same 3 infections showed up. I then deleted two more completely from the quarantine and left the only the registry with the WINID. I restarted the computer and all was fine. Here's the log that time:

Malwarebytes' Anti-Malware 1.41
Database version: 2864
Windows 6.0.6000

9/27/2009 12:22:40 AM
mbam-log-2009-09-27 (00-22-40).txt

Scan type: Quick Scan
Objects scanned: 88878
Time elapsed: 8 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 0
Registry Values Infected: 3
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\Users\Hasna\AppData\Local\Temp\F681.tmp (Trojan.Dropper) -> Delete on reboot.

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{02ffac45-0b10-5633-4296-1801f1a36678} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{f710fa10-2031-3106-8872-93a2b5c5c620} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\WINID (Malware.Trace) -> Not selected for removal.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Hasna\AppData\Local\Temp\F681.tmp (Trojan.Dropper) -> Delete on reboot.

Thinking all was going great, I then deleted the Last registry Item and the last infection on my computer: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\WINID and then deleted it from the quarantine...here's the log:

Malwarebytes' Anti-Malware 1.41
Database version: 2864
Windows 6.0.6000

9/27/2009 6:48:47 PM
mbam-log-2009-09-27 (18-48-47).txt

Scan type: Quick Scan
Objects scanned: 88947
Time elapsed: 12 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\WINID (Malware.Trace) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

After deleting it from the quarantine I ran a full scan, this is the log:

Malwarebytes' Anti-Malware 1.41
Database version: 2866
Windows 6.0.6000

9/27/2009 10:07:11 PM
mbam-log-2009-09-27 (22-07-11).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 244684
Time elapsed: 2 hour(s), 12 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Yay! I was happy...then I restarted the computer......I think I got happy too soon....I got the black screen again!! AH! And I deleted it from the quarantine...but a window popped up saying that Windows Explorer stopped working. So i know for sure that the problem came from the last registry value that I deleted...What should I do? How can I fix this? Can anyone out there help me with this "Bleeping Computer"? Thanks so extremely much ahead of time... By the way I'm in safe mode on networking that's the only way I can get on this website!

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#2 garmanma

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Posted 28 September 2009 - 05:05 PM

Welcome to BC



We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 sweetpea84

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Posted 29 September 2009 - 10:28 AM

Hey Garmanma,

Thanks for taking the time to help... I tried to run RootRepel but it keeps giving me a error code. I close message box and try to proceed anyway but when I try to run the scan it states: Could not initialize driver. Then it gives me another error code. I tried multiple mirrors but all came to the same result. Could it be because I'm in Safe Mode?

#4 sweetpea84

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Posted 29 September 2009 - 03:57 PM

Just an update:

Okay this is really weird, I restarted the computer from safe mode and continued with regular login...and to my surprise, the desktop showed up! Okay, thats great, but to my dismay, the internet explorer keeps popping up with so much ads! I thought I got rid of all of the malware and such! What should I do now? Oh Yeah, I tried to run the rootrepeal on normal windows and the same as above happens. Any solutions?

#5 garmanma

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Posted 29 September 2009 - 07:09 PM

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report for me to review.
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.

    --------------------------------------
Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#6 sweetpea84

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Posted 29 September 2009 - 10:55 PM

Hello Garmanma,

This is what I got from the command on run:


Volume in drive C is OS
Volume Serial Number is FEFE-B1EB

Directory of C:\Windows\SoftwareDistribution\Download\c91af43e301542f65a88d59517636d32\x86_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6001.18000_none_380de25bd91b6f12

01/19/2008 02:36 AM 177,152 scecli.dll
1 File(s) 177,152 bytes

Directory of C:\Windows\SoftwareDistribution\Download\c91af43e301542f65a88d59517636d32\x86_microsoft-windows-security-netlogon_31bf3856ad364e35_6.0.6001.18000_none_fdb7b74337f9e857

01/19/2008 02:35 AM 592,384 netlogon.dll
1 File(s) 592,384 bytes

Directory of C:\Windows\SoftwareDistribution\Download\df81987ce1972154ab659b2f560f1610\x86_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6001.18000_none_380de25bd91b6f12

01/19/2008 02:36 AM 177,152 scecli.dll
1 File(s) 177,152 bytes

Directory of C:\Windows\SoftwareDistribution\Download\df81987ce1972154ab659b2f560f1610\x86_microsoft-windows-security-netlogon_31bf3856ad364e35_6.0.6001.18000_none_fdb7b74337f9e857

01/19/2008 02:35 AM 592,384 netlogon.dll
1 File(s) 592,384 bytes

Directory of C:\Windows\System32

11/02/2006 04:46 AM 176,640 scecli.dll

Directory of C:\Windows\System32

11/02/2006 04:46 AM 559,616 netlogon.dll
2 File(s) 736,256 bytes

Directory of C:\Windows\winsxs\x86_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6000.16386_none_35d7205fdc305e3e

11/02/2006 04:46 AM 176,640 scecli.dll
1 File(s) 176,640 bytes

Directory of C:\Windows\winsxs\x86_microsoft-windows-security-netlogon_31bf3856ad364e35_6.0.6000.16386_none_fb80f5473b0ed783

11/02/2006 04:46 AM 559,616 netlogon.dll
1 File(s) 559,616 bytes

Total Files Listed:
8 File(s) 3,011,584 bytes
0 Dir(s) 82,147,557,376 bytes free

As for the Win32kDiag.exe, this is the only thing I got...

Running from: C:\Users\Hasna\Downloads\Win32kDiag.exe

Log file at : C:\Users\Hasna\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\Windows'...



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl

Do I need to wait longer for it to possibly complete? Or after getting that message it won't go anywhere?

#7 sweetpea84

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Posted 30 September 2009 - 12:46 PM

Update:

I waited on the win32kdiag.exe anyway and it finally went to Finished....here's the log:


Running from: C:\Users\Hasna\Desktop\Win32kDiag.exe

Log file at : C:\Users\Hasna\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\Windows'...



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl

[1] 2009-09-29 13:24:23 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl

[1] 2009-09-29 13:24:23 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl

[1] 2009-09-29 13:24:22 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTMsMpPsSession.etl

[1] 2009-09-29 13:25:27 0 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTMsMpPsSession.etl ()





Finished!

#8 sweetpea84

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Posted 30 September 2009 - 08:10 PM

Bump.... Sorry :thumbsup: this is just to keep it on the first page...I just don't want to be forgotten...I know you guys are wonderful people with so much people to help...I'll be patient...I promise...:flowers:

#9 garmanma

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Posted 30 September 2009 - 08:31 PM

There is no need to bump. Especially in the forum where I'm sending you to

Now that you were successful in creating those two logs you need to post them in our HJT forum:
First, try to run a DDS / HJT log as outlined in our preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
If it won't run, don't worry, just give a brief description and tell them that these logs was all you could get to run successfully
Post them here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

The HJT team is extremely busy, so be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#10 sweetpea84

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Posted 30 September 2009 - 08:44 PM

Okay, great thanks so much for your help garmanma, I appreciate your time!

#11 Orange Blossom

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Posted 01 October 2009 - 09:01 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/261474/unknown-virus-cant-run-rootrepeal-but-have-dds-logs/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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