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HijackThis Log: Please help Diagnose


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#1 longname

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Posted 28 September 2009 - 09:32 AM

I have been having problems with a computer that I am working on. The operating system is Windows XP Home Edition. The user of the computer (my girl friend) was on the internet for an extended period of time without any: antivirus, antimalware, or antispyware. She then took the computer to a chain store which "cleaned the viruses off the computer."
At the time, I was using Trend Micro, and I didn't know anything about free anti-virus. I paid for BitDefender and downloaded it onto her computer. I started researching and found free downloads like malwarebytes and superantispyware. I downloaded these and ran them.
I don't feel that the computer was completely fixed when she recieved it from the box store. Her son plays Toon Town and recieved a pop up that said click this and fix the computer. It downloaded a bunch of junk. I didn't know this until I was called stating there was a problem with the computer. I ran malwarebytes and it cleaned a few of the things, but the pop-ups continued. We did a system restore, and the procedure seemed to fix the problem.
A week ago I recieved another call stating the pop-up trouble was back. I tried to first update malwarebytes and BitDefender to no avail. I updated Superantispyware and scanned in safe mode. I manually updated Bitdefender from their website and scanned the computer in safe mode. This all seemed to fix the pop-ups, but I have the following issues: using search engines like google often send the search to a wrong and I am sure harmful site, BitDefender and malwarebytes won't update, and the persistant pop-up trouble.
I have posted the HijackThis log as well as the RootRepeal log below. As I am sure you can see, I am a complete Noob. I am sorry for all the trouble, and I look to learn and fix her computer. I will be getting rid of BitDefender and using what I have on my personal computer which is Avira or AVG. Whichever you would suggest. Thank you for your time and I am sorry about my life's story.




Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:03:09 AM, on 9/28/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
C:\Program Files\BitDefender\BitDefender 2009\seccenter.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\notepad.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/mywaybiz
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp/def.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yellowbullet.com/forum/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/mywaybiz
O1 - Hosts: ::1 localhost
O1 - Hosts: 91.206.201.8 osawarepro.microsoft.com
O1 - Hosts: 91.206.201.8 osawarepro.com
O1 - Hosts: 91.206.201.8 www.osawarepro.com
O2 - BHO: (no name) - MRI_DISABLED - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - C:\Program Files\BitDefender\BitDefender 2009\IEToolbar.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe"
O4 - HKLM\..\Run: [BitDefender Antiphishing Helper] "C:\Program Files\BitDefender\BitDefender 2009\IEShow.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [HelpCenter4.1] C:\Program Files\FastAccessDSL\HelpCenter43\bin\sprtcmd.exe /P HelpCenter4.1
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1104931560418
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1230927548999
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{C26160D0-B655-4424-8336-8BFC77FA9BAE}: NameServer = 208.67.222.222,208.67.220.220
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O20 - Winlogon Notify: MRI_DISABLED - C:\WINDOWS\
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: BitDefender Arrakis Server (Arrakis3) - BitDefender S.R.L. http://www.bitdefender.com - C:\Program Files\Common Files\BitDefender\BitDefender Arrakis Server\bin\Arrakis3.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender SRL - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe (file missing)
O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S. R. L. - C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

--
End of file - 7210 bytes

(RootRepeal log found below)

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/09/28 09:14
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xEF8BA000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF8B8A000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xEE92E000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: c:\documents and settings\chad\local settings\temp\~dfeea6.tmp
Status: Allocation size mismatch (API: 16384, Raw: 0)

Path: c:\documents and settings\chad\local settings\temp\~dfb38a.tmp
Status: Allocation size mismatch (API: 16384, Raw: 0)

Path: c:\documents and settings\chad\local settings\temp\~df26c4.tmp
Status: Allocation size mismatch (API: 16384, Raw: 0)

Path: C:\Documents and Settings\Chad\Local Settings\Temporary Internet Files\Content.IE5\67XBA0JM\nova 3rd set off the jig 002[1].jpg
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Chad\Local Settings\Temporary Internet Files\Content.IE5\67XBA0JM\otherpictures 027[1].JPG
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Chad\Local Settings\Temporary Internet Files\Content.IE5\67XBA0JM\rock_band[1].gif
Status: Visible to the Windows API, but not on disk.

Path: c:\documents and settings\chad\local settings\temporary internet files\content.ie5\ea5panpt\showthread[1].htm
Status: Allocation size mismatch (API: 94208, Raw: 131072)

Path: C:\Documents and Settings\Chad\Local Settings\Temporary Internet Files\Content.IE5\EA5PANPT\1320_iNDUSTRIES-1[1].jpg
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Chad\Local Settings\Temporary Internet Files\Content.IE5\EA5PANPT\Fairmont_FLAT_New-200[1].jpg
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Chad\Local Settings\Temporary Internet Files\Content.IE5\EA5PANPT\GDR06-150[1].jpg
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Chad\Local Settings\Temporary Internet Files\Content.IE5\EA5PANPT\showthread[2].htm
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Chad\Local Settings\Temporary Internet Files\Content.IE5\EQ2U9IE3\038[1].gif
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Chad\Local Settings\Temporary Internet Files\Content.IE5\EQ2U9IE3\081[1].gif
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Chad\Local Settings\Temporary Internet Files\Content.IE5\OTALO6A8\cartoon cutlass[1].jpg
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Chad\Local Settings\Temporary Internet Files\Content.IE5\OTALO6A8\Pics 237[1].JPG
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Chad\Local Settings\Temporary Internet Files\Content.IE5\OTALO6A8\red c ar 009[1].jpg
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Chad\Local Settings\Temporary Internet Files\Content.IE5\OTALO6A8\tire4[1].JPG
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Chad\Local Settings\Temporary Internet Files\Content.IE5\OTALO6A8\viewpost[1].gif
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Chad\Local Settings\Temporary Internet Files\Content.IE5\UM4L5N7R\givemebeer[1].gif
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Chad\Local Settings\Temporary Internet Files\Content.IE5\UM4L5N7R\mybanner4a5944f724564[1].jpg
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\All Users\Application Data\Geek Squad\MRI\Automation Reports\2009.02.08_0714PM\OperationReport.gsl
Status: Visible to the Windows API, but not on disk.

SSDT
-------------------
#: 041 Function Name: NtCreateKey
Status: Hooked by "Lbd.sys" at address 0xf868887e

#: 122 Function Name: NtOpenProcess
Status: Hooked by "C:\Program Files\BitDefender\BitDefender 2009\bdselfpr.sys" at address 0xef0c8c90

#: 128 Function Name: NtOpenThread
Status: Hooked by "C:\Program Files\BitDefender\BitDefender 2009\bdselfpr.sys" at address 0xef0c8d7e

#: 247 Function Name: NtSetValueKey
Status: Hooked by "Lbd.sys" at address 0xf8688bfe

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "C:\Program Files\BitDefender\BitDefender 2009\bdselfpr.sys" at address 0xef0c8bf4

#: 258 Function Name: NtTerminateThread
Status: Hooked by "C:\Program Files\BitDefender\BitDefender 2009\bdselfpr.sys" at address 0xef0c8ec4

==EOF==

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#2 longname

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Posted 28 September 2009 - 02:31 PM

bump

Hello longname,

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are other comparable sites that help others with malware issues. Athough our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Regards,

The weatherman
(Moderator)

Edited by The weatherman, 28 September 2009 - 05:04 PM.


#3 schrauber

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Posted 15 October 2009 - 11:51 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

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#4 schrauber

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Posted 20 October 2009 - 12:26 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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